Doc Support Specialist - C03 -(On Site)
The Doc Support Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities:
- Review documents for completion and accuracy
- Update multiple systems with information
- Make critical decisions for document completion
- Submit complete files to Fulfillment for review
- Engage in internal/external customer contact
- Ensure all functions are performed accurately, timely and in compliance with audit and procedural requirements
- Maintain and update departmental Access database
- May assist with training of new hires within work unit
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1 year of relevant service
- Excellent organizational skills with a focus on details
- Operational environment experience preferred
- Demonstrates analytical and problem solving skills
- Intermediate computer, math and data entry skills
- Ability to multi task and prioritize work
- Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area.
- Prior experience with Supplemental insurance products preferred. Accurate and detail oriented; sound judgmen
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Schedule: Monday to Friday 9:30 am to 6:00 pm CST
On site at the O'Fallon location
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Document Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Ofallon Missouri United States------------------------------------------------------
Primary Location Full Time Salary Range:
$40,560.00 - $52,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Apr 13, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Are you looking for an exciting opportunity in the operational world? Join Citi as a Doc Support Specialist in O'Fallon, Missouri! In this role, you'll be an integral part of our team, handling essential assignments that require a keen eye for detail and a sense of responsibility. As a Doc Support Specialist 3, you will review documents for completion and accuracy, update multiple systems with vital information, and make critical decisions that ensure documents are completed correctly. You'll need to communicate effectively with both internal and external customers, maintaining compliance with our rigorous audit requirements. Your day-to-day tasks will involve maintaining access databases, training new hires, and making sound business decisions that prioritize the integrity of our operations. We're looking for someone with at least one year of relevant service experience, excellent organizational skills, and the ability to work under general supervision. Your analytical problem-solving skills will come in handy as you tackle various tasks, demonstrating your ability to prioritize and manage multiple responsibilities effectively. So, if you thrive in a structured environment and want to grow your career in document support with a respected company like Citi, we want to hear from you! Enjoy a full-time schedule from Monday to Friday, 9:30 am to 6:00 pm CST, and be part of a supportive team dedicated to excellence in operations.
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Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...
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