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Associate Director, Technology and Operations

Job Description

Salary: $150K - $160K

Organizational Profile:

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective.

MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer.

MOCS is seeking to hire an experienced, highly motivated Associate Director, Technology and Operations in the Procurement Operations division. Reporting to XXX, the Associate Director will be responsible to work cross-functionally with all internal and external stakeholders to lead and implement new unit technology projects, including PASSPort system. The Associate Director will function as a critical member, serving as a thought partner, and executing projects to advance strategic priorities and critical MOCS program initiatives. The candidate will be expected to exercise independent judgement, handle sensitive matters confidentially and with significant discretion, and execute tasks that make it easier for operational leads and the program teams to conduct their duties.

Responsibilities including, but not limited to:

- Function as a lead PASSPort and procurement subject matter expert and policy advisor for the unit and agency stakeholders
- Assist clients with procurement planning and strategic sourcing as well as troubleshooting technical issues
- Analyze business requirements for IT solutions and automation of the M/WBE program to improve processes for outreach and compliance
- Manage the development and enhancement of the OPC SharePoint portfolio of projects and processes to ensure strategic alignment with the agency, streamline dependencies, manage ProAccess database, track activities and report on procurement metrics
- Independently identify, develop, and advocate for projects and tools that improve division automation and efficiency
- Lead and coordinate inter-agency procurement-related logistics, trainings, and materials for meetings
- Represent MOCS on external meetings with City agencies
- Serve as project manager for other various initiatives, as necessary

**Residency Requirement**
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

**Loan Forgiveness**
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Qualifications

1. Do you have a baccalaureate degree from an accredited college or university?

2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?

3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?

4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$155000 / YEARLY (est.)
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$150000K
$160000K

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What You Should Know About Associate Director, Technology and Operations, City of New York

Exciting opportunities await as the Mayor's Office of Contract Services (MOCS) in New York City is on the lookout for an Associate Director of Technology and Operations! With an attractive salary range of $150K - $160K, this role is perfect for a driven professional who thrives in a dynamic and collaborative environment. At MOCS, our mission is to streamline procurement processes while ensuring transparency and efficiency for all stakeholders involved. As an Associate Director, you'll play a vital role in transforming how our agency approaches technology projects, including the essential PASSPort system. Your responsibilities will encompass working cross-functionally with diverse teams, troubleshooting, analyzing business requirements, and advocating for initiatives that enhance automation and efficiency within the division. We're counting on you to serve as a thought partner and to bring your expertise to the forefront, helping us navigate intricate procurement logistics and trainings. Your ability to handle sensitive matters with discretion will be paramount as you support our program teams in delivering outstanding service to the communities we serve. With a strong emphasis on professional growth, MOCS is dedicated to its employees, offering opportunities for development, federal loan forgiveness options, and an inclusive workplace culture. If you're ready to embark on a rewarding journey that makes a tangible difference in the lives of New Yorkers, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Associate Director, Technology and Operations Role at City of New York
What are the main responsibilities of the Associate Director, Technology and Operations at MOCS?

As the Associate Director, Technology and Operations at the Mayor's Office of Contract Services (MOCS), your key responsibilities will include leading the implementation of new technology projects like the PASSPort system, serving as a subject matter expert in procurement, analyzing IT business requirements, and managing the OPC SharePoint project portfolio. You'll coordinate procurement logistics and training, advocating for automation and process efficiency as part of a collaborative team.

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What qualifications are needed for the Associate Director, Technology and Operations position at MOCS?

To qualify for the Associate Director, Technology and Operations role at MOCS, candidates should possess a baccalaureate degree from an accredited institution or an equivalent combination of education and experience. Relevant experience may include administrative, analytic, or supervisory roles, totaling up to four years. This position also seeks individuals with a strong background in procurement and technology.

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How does the Associate Director contribute to MOCS' mission?

The Associate Director, Technology and Operations plays a crucial role in furthering MOCS' mission of ensuring fair and effective procurement processes. This includes implementing technology tools that promote transparency, streamlining operations, and providing resources and direct assistance to stakeholders. Your leadership will support ongoing policy reforms that positively impact services in communities, underscoring MOCS' commitment to improvement.

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What type of projects will the Associate Director, Technology and Operations work on at MOCS?

In the role of Associate Director at MOCS, you'll be involved in various projects aimed at enhancing procurement operations. This includes leading the development and functionality of the PASSPort system, improving processes for Minority/Women-owned Business Enterprises (M/WBE) compliance, and managing projects within the OPC SharePoint portfolio. You'll also advocate for innovative solutions that boost division automation.

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What benefits can an Associate Director expect while working at MOCS?

As an Associate Director at the Mayor's Office of Contract Services (MOCS), you can expect a competitive salary package, opportunities for professional development, and access to federal loan forgiveness programs. MOCS values inclusivity, providing a work environment free from discrimination, which enhances employee satisfaction and retention.

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Common Interview Questions for Associate Director, Technology and Operations
Can you describe your experience with procurement technology projects?

When answering this question, it’s crucial to detail specific projects you've worked on, such as implementing new systems or improving existing ones. Discuss your role, the challenges you faced, and how you addressed them. Connect your experience with the PASSPort system or similar tools to demonstrate your relevant skills.

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How do you approach cross-functional collaboration in your work?

Highlight your communication skills and how you effectively engage with diverse teams to achieve common goals. Provide examples of successful collaborations and the outcomes. Emphasize your ability to mediate and coordinate among stakeholders, which is key in the Associate Director role at MOCS.

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What strategies do you use for effective project management?

Speak to methodologies you’ve employed, such as Agile or Waterfall, and how you adapt them based on project requirements. Discuss tools you use for tracking progress, managing timelines, and communication. This will reflect your readiness for the project management aspects of the Associate Director position.

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How do you stay updated with procurement trends and technology?

Emphasize your dedication to professional development. Mention specific sources such as industry publications, webinars, or conferences related to procurement technology. Demonstrate your knowledge of current trends and how you've implemented learnings in past roles.

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Describe a challenging situation you faced in procurement and how you resolved it.

Use the STAR method (Situation, Task, Action, Result) to clearly articulate a past challenge. Focus on your analytical skills and resourcefulness in finding solutions. This shows your problem-solving capacity, which is crucial in the Associate Director role.

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What role does data play in your decision-making process?

Discuss your experience with data analysis and how it informs decisions. Offer examples of how metrics guided your strategies for improving procurement processes. For MOCS, utilizing data to enhance transparency and efficiency is particularly relevant.

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Can you give an example of how you improved a process in your previous roles?

Detail a specific process you enhanced, focusing on the initiative you took and the impact of the improvements. Quantify results if possible (e.g., time saved, efficiency gained). This demonstrates your capacity to implement positive changes, which aligns with MOCS' goals.

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How do you handle sensitive information or dilemmas?

Address your understanding of confidentiality and discretion in handling sensitive issues in procurement. Share examples where you navigated complex situations ethically while maintaining trust among colleagues or stakeholders, showcasing your integrity suitable for the role.

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What interests you about working with the Mayor's Office of Contract Services?

Express your passion for public service and improving community impact through effective procurement practices. Connect your values with MOCS' mission and outline how your skills align with their objectives and projects.

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How do you ensure alignment of technology projects with the organization's strategic goals?

Discuss your approach to aligning projects with strategic objectives, including stakeholder engagement and understanding the broader vision of the organization. Speak about regular assessments and adjustments based on organizational needs, ensuring the technology adds genuine value.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 29, 2024

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