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Curriculum Developer/Trainer, Bureau of Workforce Development and Training - job 1 of 2

Job Description

Post for permanent DOHMH employee in the title of Administrative Staff Analyst only**

The Bureau of Workforce Development and Training, which houses the Office of Experiential Learning and the Office of Training and Professional Development, seeks to increase the knowledge and skills of the current and future workforce by providing opportunities for professional development, career counseling, mentor ship, and trainee ships in support of the values, vision and mission of the New York City Health Department.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Strategize with the Director of Learning and Development to standardize and operationalize equitable, inclusive training programs that align with strategic goals relating to customer experience, supervisory and leadership development in the public health field.
- Collaborate with divisional subject matter experts to solicit input for the soft skills portfolio, including Customer Experience workshops, among other courses.
- Design quantitative and qualitative surveys and related data-gathering tools for training and/or employee skills assessments, post-course evaluation, tracking and reporting.
- Analyze/interpret training data and make recommendations to create and foster equitable learning spaces.
- Design and implement skill-building activities Assist in the development and design of interactive e-learning solutions, including templates and graphics to be used for the delivery of online content.
- Create charts and diagrams that can relay complex data quickly and easily.
- Troubleshoot issues and coordinate solutions relating to technical issues with virtual delivery of learning content.
- Perform other related duties and responsibilities as requested by the Senior Director of Training and Professional Development and Director of Learning and Development.

PREFERRED SKILLS:
- 3-5 years' professional experience developing training programs and performing training and curriculum development work within a public health or human services environment.
- Experience in Training, Adult Education and/or Course Design/Development.
- Exceptional verbal and written communication skills.
- Working knowledge of ADDIE, Kirkpatrick model and training evaluation and reporting.
- Ability to research, design and implement new initiatives.
- Prior experience working with diverse stakeholders, both internal and external, in a consultative capacity.
- Knowledge of e-based and in-person knowledge-building platforms and learning management systems.
- Advanced knowledge of and experience with the Microsoft Suite (e.g., Word, Excel, PowerPoint) and intermediate-level Acrobat Professional.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

ADMINISTRATIVE STAFF ANALYST ( - 1002A

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Curriculum Developer/Trainer, Bureau of Workforce Development and Training, City of New York

Are you ready to make an impact in public health education? As a Curriculum Developer/Trainer at the Bureau of Workforce Development and Training in Long Island City, NY, you'll play a pivotal role in shaping the skills and knowledge of our workforce. This isn't just a job; it's a chance to collaborate with the Director of Learning and Development to create and run inclusive training programs that uphold our strategic mission. You'll get to work with experts across different divisions, gathering insights that will fortify our soft skills training and enhance the overall customer experience. Utilizing your experience in training design, you'll craft engaging e-learning solutions and interactive workshops while employing data analytics to fine-tune our training approaches. Your innovative skills will allow you to create clear visual representations of complex information, helping to develop equitable learning spaces for everyone. With a solid background in adult education and program development, you are ready to tackle diverse projects and ensure our employees have the resources necessary to excel in their positions. Moreover, you'll enjoy significant benefits like loan forgiveness options, comprehensive health coverage, and a work-from-home policy that supports work-life balance. Join us in this meaningful role, where together we can enhance public health outcomes for all New Yorkers!

Frequently Asked Questions (FAQs) for Curriculum Developer/Trainer, Bureau of Workforce Development and Training Role at City of New York
What responsibilities does a Curriculum Developer/Trainer at the Bureau of Workforce Development and Training have?

As a Curriculum Developer/Trainer at the Bureau of Workforce Development and Training, your primary responsibilities will include strategizing with leadership to design equitable training programs, collaborating with subject matter experts to develop workshops, creating surveys for employee assessments, analyzing training data, and troubleshooting technical delivery issues of e-learning content.

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What qualifications are needed for the Curriculum Developer/Trainer position at the Bureau of Workforce Development and Training?

To qualify for the Curriculum Developer/Trainer role at the Bureau of Workforce Development and Training, candidates must possess a master's degree in a relevant field with two years of professional experience in related areas, or a bachelor's degree with four years of experience, including at least 18 months in a managerial capacity. Experience in adult education and project management is highly beneficial.

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What skills should a successful Curriculum Developer/Trainer have at the Bureau of Workforce Development and Training?

A successful Curriculum Developer/Trainer at the Bureau of Workforce Development and Training should have exceptional communication skills, familiarity with training evaluation models like ADDIE and Kirkpatrick, strong organizational capabilities, and proficiency with e-learning platforms. Additionally, they should be adept at using tools in the Microsoft Suite and possess a knack for innovative curriculum design.

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What career growth opportunities exist for a Curriculum Developer/Trainer at the Bureau of Workforce Development and Training?

Working as a Curriculum Developer/Trainer at the Bureau of Workforce Development and Training opens up numerous career advancement opportunities, including leadership roles within training design and implementation, opportunities to spearhead innovative public health initiatives, and potential routes into higher managerial or consulting positions within the NYC Health Department.

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What benefits do employees receive at the Bureau of Workforce Development and Training?

Employees at the Bureau of Workforce Development and Training receive a wide array of benefits, including loan forgiveness programs, premium-free health insurance, public sector pensions, a savings program, and a comprehensive Worksite Wellness Program aimed at ensuring the well-being of all employees.

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Common Interview Questions for Curriculum Developer/Trainer, Bureau of Workforce Development and Training
Can you describe your experience with training program development?

Absolutely! When discussing your experience with training program development, focus on specific projects you've worked on, the methodologies used (like ADDIE), and how you engaged stakeholders in the process to ensure effectiveness and relevance.

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How do you ensure that training programs are inclusive and accessible?

To ensure inclusivity and accessibility in training programs, I prioritize stakeholder input during development, utilize diverse training materials that cater to various learning styles, and regularly assess feedback to continually improve the training environment.

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What data analysis techniques do you employ to evaluate training effectiveness?

I utilize both qualitative and quantitative data analysis techniques, such as surveys and assessments, to evaluate training effectiveness. I focus on metrics aligned with learning objectives and gather pre-and post-training feedback for comprehensive insights.

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Describe how you would create an engaging e-learning course.

Creating an engaging e-learning course involves designing interactive content using multimedia elements, ensuring clear navigation, and incorporating practical assessments that allow learners to apply their knowledge. I also emphasize the importance of ongoing support for learners as they progress.

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How do you handle conflicts or differing opinions among stakeholders?

Handling conflicts requires effective communication and mediation skills. I facilitate open discussions to understand all viewpoints, seek common ground, and aim for collaborative solutions that benefit the training program and the stakeholders involved.

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What strategies do you use for curriculum evaluation?

For curriculum evaluation, I implement both formative and summative assessments. I regularly gather feedback, analyze learning outcomes, and make iterative improvements to the content to ensure it's meeting the needs of the trainees effectively.

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Can you give an example of a successful training initiative you've led?

Certainly! In a previous role, I led a customer service skills workshop that resulted in a significant improvement in employee satisfaction and service ratings. By incorporating hands-on activities and gathering continuous feedback, we refined the training based on real-world applications.

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What methodologies do you follow for effective training program design?

I primarily follow the ADDIE model for effective training program design. Each phase—Analysis, Design, Development, Implementation, and Evaluation—ensures that the programs are systematic and comprehensive, addressing all aspects from audience needs to learning outcomes.

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How do you leverage technology in your training development process?

I leverage technology by using learning management systems for course delivery and tracking, employing e-learning authoring tools for interactive content, and integrating multimedia elements to enhance engagement and knowledge retention.

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What do you think makes a training program successful?

A successful training program is characterized by clear objectives, engagement, inclusivity, and measurable outcomes. Continuously refining the program based on participant feedback and performance results ensures its relevance and effectiveness.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 21, 2025

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