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Field Operations Training Coordinator Administrative, Bureau of Emergency Field Operations

Job Description

OEPR's work focuses on promoting and protecting public health through emergency preparedness and response; and recognizes that social inequities negatively impact our efforts to maintain and improve the health of NYC during and after a disaster. With these inequities in mind, OEPR is also working to improve its application of a social justice and racial equity lens to its emergency preparedness and response work. OEPR's employees are expected to align their work with OEPR's efforts to combat the harmful effects of systemic injustices on communities and work towards the most equitable post-disaster public health outcomes possible.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- This position will have the following primary duties, but not limited to: Design and develop emergency field operations training programs and associated materials.
- Coordinate and manage the delivery of training programs.
- Maintain a keen understanding of training trends, techniques and best practices.
- Work closely with the emergency field operations planners and external stakeholders to ensure training program is up to date and complies with current response plans.
- Assist in the development and implementation of a training program evaluation framework.
- Monitor employee performance and compliance to training programs.
- Serve as lead facilitator for all trainings and spearhead facilitator recruitment, onboarding and engagement.
- Assist in the development and implementation of a facilitator evaluation program.
- Serve in an emergency role for a public health emergency, as needed.
- Participate in Bureau-led emergency drills and exercises.

PREFERRED SKILLS:
- 1-2 years of training experience or instructional design and development
- 1-2 years of experience working in emergency management
- Exceptional writing, communications and interpersonal skills
- Excellent presentation, group facilitation and public speaking abilities
- Ability to work well under pressure while maintaining accuracy and efficiency
- Creative and strategic problem-solving capabilities
- Experience working in emergency management
- Familiarity with LMS platforms such as Articulate360 and Samaritan

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

PUBLIC HEALTH EMERGENCY PREPAR - 06853

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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What You Should Know About Field Operations Training Coordinator Administrative, Bureau of Emergency Field Operations, City of New York

If you have a passion for public health and emergency preparedness, the Bureau of Emergency Field Operations is looking for you as their next Field Operations Training Coordinator in Long Island City, NY. This pivotal role involves designing and developing training programs that are essential to ensure our city's readiness in the face of emergencies. You'll collaborate closely with emergency operations planners and outside stakeholders to keep our training material up-to-date and relevant. Your creativity and understanding of training trends will allow you to maintain high standards while facilitating training sessions that empower our team members. Beyond coordinating training, you'll also evaluate its effectiveness to ensure our employees comply with crucial protocols, making a real difference in NYC's health outcomes. If you have a minimum of 1-2 years in training or instructional design, along with experience in emergency management, this could be the opportunity for you. Use your exceptional communication skills to lead sessions that prepare our teams for any public health emergency. Plus, enjoy the benefits of working for the City of New York, including loan forgiveness options, robust health benefits, and the potential for a hybrid work schedule. Join us and help to build a healthier New York for everyone!

Frequently Asked Questions (FAQs) for Field Operations Training Coordinator Administrative, Bureau of Emergency Field Operations Role at City of New York
What are the responsibilities of the Field Operations Training Coordinator at the Bureau of Emergency Field Operations?

As a Field Operations Training Coordinator at the Bureau of Emergency Field Operations, your primary responsibilities will include designing and developing emergency training programs, coordinating their delivery, and ensuring that they comply with current response plans. You will work closely with emergency operations planners and external audiences to maintain a high standard in all training activities.

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What qualifications are required to apply for the Field Operations Training Coordinator position?

To qualify for the Field Operations Training Coordinator role at the Bureau of Emergency Field Operations, candidates should have at least 1-2 years of experience in training or instructional design, coupled with a background in emergency management. Strong writing skills, public speaking abilities, and familiarity with LMS platforms such as Articulate360 are also preferred.

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How does the Bureau of Emergency Field Operations support employee development?

The Bureau of Emergency Field Operations provides a variety of training and professional development opportunities for employees, ensuring that all training programs are current and relevant. This includes facilitating trainings, monitoring compliance, and assisting in evaluating training effectiveness, allowing for continuous improvement and employee growth.

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What benefits are offered to employees at the Bureau of Emergency Field Operations?

Employees at the Bureau of Emergency Field Operations are entitled to various benefits, including premium-free health insurance, a public sector pension plan, and potential loan forgiveness under federal/state programs. Additionally, there are options for flexible work arrangements and a comprehensive Worksite Wellness Program.

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What is the role of the Field Operations Training Coordinator in emergency situations?

In emergency situations, the Field Operations Training Coordinator at the Bureau of Emergency Field Operations will serve in a critical capacity, ready to assist during public health emergencies. This role also includes participation in emergency drills and exercises, ensuring the team is well-prepared for real-life scenarios.

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Common Interview Questions for Field Operations Training Coordinator Administrative, Bureau of Emergency Field Operations
Can you describe your experience in training program development?

To answer effectively, detail your specific experiences in designing training programs, highlighting any methodologies or frameworks you've applied. Speak about the outcomes of your training programs, such as improved performance metrics or feedback from participants that demonstrate their effectiveness.

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How do you ensure compliance and adherence to training programs?

Discuss the strategies you use to monitor compliance, emphasize the importance of evaluations and feedback cycles, and mention how these methods help you adjust the training programs to better fit the needs of the employees.

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What challenges have you faced in emergency management training, and how did you overcome them?

Address specific challenges you've encountered, such as adapting training methodologies or engaging diverse audiences. Explain how you used problem-solving skills to create solutions, emphasizing any successful outcomes from your strategies.

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Can you discuss a time you facilitated a training session? What techniques did you use?

Provide a vivid description of a training session you led. Outline the techniques you implemented, such as interactive elements or real-world scenarios, and discuss the participant feedback and engagement levels you achieved.

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How do you stay current with training trends in emergency management?

Talk about the resources you utilize to stay informed, such as professional organizations, workshops, or continuing education courses. Discuss any recent training trends you've incorporated into your work and their impact.

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Why is social equity important in emergency preparedness training?

Emphasize the significant role that social equity plays in achieving effective emergency preparedness. Discuss how understanding social inequities can shape training programs to be more inclusive and effective for all community members.

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Describe an evaluation framework you have used for training programs.

Discuss specific frameworks or tools you've implemented to assess the effectiveness of training programs. Highlight how these evaluations informed future training efforts and contributed to improved employee performance.

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What strategies do you use to engage stakeholders in training initiatives?

Illustrate strategies such as collaborative planning sessions and feedback solicitations that help you engage stakeholders. Mention collaboration processes with teams and stakeholders and how these efforts improve the overall training program.

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How do you handle difficult participants during a training session?

Describe your approach to managing challenging situations diplomatically, mentioning techniques such as active listening, maintaining a calm demeanor, and employing conflict resolution skills to maintain a productive training environment.

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What motivates you to work in public health emergency management?

Share your passion for public health and the positive impact it has on communities. Draw on your personal experiences and professional motivations that drive you to work in this vital field.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
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DATE POSTED
April 5, 2025

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