Retail Support Center Agent

Retail Support Center AgentAssist Banking Centers and Retail Departments with questions and resolution of issues regarding banking center policies and procedures, balancing, technology troubleshooting and escalation and regulations and compliance.Position Responsibilities:Banking Center and Retail Department Support• Take and accurately track banking center and retail department calls.• Provide appropriate assistance, resolution and/or escalation based on policy and procedure.• Provide problem solving and solutions for customer related issues in accordance with policy and procedure.• Perform initial troubleshooting and escalation of calls related to technology (software and hardware) issues, referring to dedicated support areas for resolution when necessary.Perform Centralized Functions• Follow banking center policies and procedures to perform various functions on behalf of banking centers and retail departments for balancing, general ledger balancing, wire transfers confirmation and/or authorization and other duties.Position Qualifications• High School Diploma or General Education Diploma (GED)• 2 years of experience with customer service environment• 1 year of experience in Financial services and/or banking industry• 1 year of experience Microsoft Office Products including Word, Excel, and PowerPoint; system data entry and Internet searchWork Best Category:Category B - 3-4 days in office on designated days/1-2 days remoteHours:9:00 am -6:00 pm Monday thru Friday 8:00 am – 5:00 pm Rotational SaturdaySalary:To Be Determined Based on Individual Experience