National Account Manager - Retail Home Services

Cornerstone Building Brands is seeking a National Account Manager - Retail Home Services. This role will effectively manage and support key accounts that will increase sales and form long lasting business partnerships; assess new opportunities based on revenue potential vs. impact on internal resources and channel partners; decide if suitable programs can be devised which will improve overall market share without creating channel and resource conflict; negotiate adjustments necessary to programs to support optimum balance between channel partners and grow sales revenue while professionally representing Cornerstone Building Brands.

This position helps resolution to sales, credit, production and after-the-sale service challenges between the key accounts, the outside salesperson, and the company.  Must be able to balance company policies and procedures, while supporting sales goals, margins, and customer satisfaction.

The ideal candidate is located within commutable distance to Atlanta, GA. We will consider remote candidates.

This position positively contributes to our company’s culture by:

• Fostering an environment, including ways of working and behaviors, which is congruent with our mission, values, and success model
• Facilitating organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences that, in turn, will support and drive revenue and earnings growth
• Ensuring voice of the customer (VoC) and customer data are incorporated as a path to customer centricity
• Redefining organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, profitable growth, and advocacy

DUTIES AND RESPONSIIBLITES:

• Represents the entire range of company products and services to the assigned customer while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company
• Develops trust relationships with a portfolio of key customers to ensure they do not turn to competition
• Serves as the link of communication between key customers and internal teams
• Resolves any issues and problems faced by customers and deal with complaints to support trust
• Plays an integral part in generating new sales that will turn into long-lasting relationships
• Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Leverages and supports productive, professional relationships with key functions and employees in the assigned customer account
• Coordinates the involvement of company employees, including support, service, and management resources, to meet account performance goals and customers’ expectations
• Meets assigned targets for strategic goals in an assigned account
• Contributes to a joint company- strategic account planning process that develops mutual performance goals, financial targets, and critical milestones for a one and three – year period
• Proactively assesses, clarifies, and confirms customer needs on an ongoing basis
• Coordinates all contract renewal activity for assigned accounts
• Maintains high customer satisfaction ratings that meet company standards

• Bachelor's degree in Marketing, Business Administration, or comparable discipline or equivalent combination of education and experience
• Minimum of 5 years of experience in a Sales/Marketing position with proven managerial capability
• A thorough knowledge of the building products industry and sales management experience in channel of business
• Problem solving and sales negotiation skills are necessary
• Ability to lead and motivate sales teams
• General knowledge of major competitive building products lines
• Effective communication skills
• 3 years supervisory experience preferred
• Advanced oral and written communication skills are required
• Ability to develop and present training programs as needed
• Analytical/mathematical orientation are needed
• Must be proficient in using Microsoft Windows based software such as Excel, Word, and Power Point

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. 

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The total target compensation for this role (base + sales incentives) is $150,000+. All full-time positions come with comprehensive benefits starting on day 1, including medical, dental, vision coverage, 401k, and PTO. This role will also have a car allowance. Your recruiter will provide more details on the specific salary range for your preferred location during the hiring process. Full-time is defined as regularly working 30+ hours per week.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.