Shop Service Technician

As a Shop Service Technician at Crown Equipment Corporation, your main responsibilities will include diagnosing, troubleshooting, and repairing both Crown and other makes of lift trucks. You'll also perform planned maintenance tasks on customer lift trucks and handle all associated paperwork post-job completion to ensure smooth operations.

To qualify for the Shop Service Technician role at Crown Equipment Corporation, candidates should have a high school diploma or equivalent. Good mechanical and electrical aptitudes, along with knowledge of electrical/electronic systems and hydraulics, are crucial. A technical degree, prior experience in lift truck repair, and welding skills are preferred.

Crown Equipment Corporation provides an attractive benefits package for Shop Service Technicians, including health, dental, and vision insurance, a flexible benefits plan, 401K retirement savings, paid parental leave, holidays, and vacation. Additionally, you'll enjoy tool insurance, company vehicles for fieldwork, and more.

While prior experience in auto, diesel, or forklift mechanics is preferred for the Shop Service Technician position at Crown Equipment Corporation, we consider candidates with strong mechanical skills and relevant education. Focused training and support are provided to help you excel in your role.

Shop Service Technicians at Crown Equipment Corporation primarily work a first-shift schedule, enjoying a full-time commitment of 40 hours a week, with opportunities for overtime as needed. This schedule allows for a balanced work-life experience while supporting your career growth.

When answering this question, focus on your hands-on experience with diagnosing various mechanical problems in lift trucks. Mention specific examples where you successfully identified issues and the processes you followed to resolve them, showcasing both your technical skills and critical thinking.

In your response, outline the specific tools and testing equipment you've worked with in previous roles, such as diagnostic scanners and hydraulic systems tools. Highlight any specialized tools relevant to lift truck maintenance to demonstrate your preparedness for the role at Crown.

Emphasize your organizational skills by describing a method you use to prioritize tasks, such as assessing urgency based on customer needs and deadlines. Provide a specific example where effective prioritization led to successful completion of jobs at hand.

Discuss your understanding of safety protocols relevant to vehicle repairs, particularly in a shop environment. Include how you ensure your safety and the safety of others by following established guidelines and using necessary personal protective equipment.

Share an example of a challenging customer interaction, detailing how you listened actively, addressed their concerns, and maintained a professional demeanor. Highlight your problem-solving skills and ability to provide quality customer care, which aligns with Crown's values.

Highlight your teamwork experience by recalling a specific instance when you collaborated with colleagues to solve a problem or complete a project. Focus on your contribution, emphasizing communication skills and how you worked towards a common goal.

Explain the steps you take to document your work thoroughly, such as maintaining accurate records of repairs, parts used, and maintenance conducted. This demonstrates your attention to detail and commitment to upholding quality standards at Crown.

Reflect on your passion for mechanics and problem-solving, and mention what specifically drew you to the Shop Service Technician role. Discuss how this position aligns with your career goals and interests in the lift truck industry.

Show your commitment to ongoing learning by discussing resources you use to keep up-to-date with industry trends, such as workshops, online training, and industry publications. Mention specific advancements that excite you, indicating a proactive approach to your career.

Articulate your long-term career aspirations, connecting them to opportunities for growth within Crown Equipment Corporation. Discuss your desire to further develop your technical skills and potentially take on leadership roles in the future.