Lead Store Associate - job 6 of 19

As a Lead Store Associate at Curaleaf in West Palm Beach, your responsibilities include overseeing daily operations, managing guest experiences, training and coaching team members, handling cash and inventory, and executing effective business strategies to maximize sales and customer loyalty. You'll serve as both a leader on duty and a brand ambassador, ensuring a welcoming and productive environment for both guests and associates.

To qualify for the Lead Store Associate role at Curaleaf, candidates must have at least one year of experience in a retail leadership or supervisory position, along with proven coaching skills. Strong communication abilities and a customer service-oriented mindset are essential, as is flexibility to work evenings, weekends, and holidays. Previous experience in the cannabis industry is a plus.

Curaleaf is committed to the professional development of its employees, including those in the Lead Store Associate role. You can expect numerous career growth opportunities, training programs, and pathways to advance within the company, especially as we continue to grow and expand in the cannabis industry. Many of our leaders have started in retail positions and have moved up through the ranks.

Curaleaf actively fosters a positive team culture through clear communication, effective coaching, and recognition of successes. As a Lead Store Associate, you’ll be empowered to deliver feedback to your team, drive engagement, and support each other in achieving company goals. Our competitive benefits, inclusive environment, and commitment to community involvement further enrich the team experience at Curaleaf.

Lead Store Associates at Curaleaf can look forward to a comprehensive benefits package that includes competitive pay, health, dental, and vision insurance, generous PTO, a 401(K) retirement plan, employee referral bonuses, and discounts on products. We believe in investing in our employees’ wellbeing both professionally and personally.

Handling difficult customers requires patience and problem-solving skills. In your response, highlight the importance of active listening, remaining calm, and seeking to understand the customer's concerns. Explain that you would aim to provide solutions that not only address the issue but also enhance their overall experience with Curaleaf.

Share specifics about how you lead by example, support your team, and provide constructive feedback. Discuss your focus on coaching and developing team members to create a supportive and cooperative environment that aligns with Curaleaf's customer service excellence.

Talk about utilizing data from sales reports to identify high-demand products, implementing upselling techniques, and providing team training on product knowledge. Mention the importance of engaging with guests through excellent service and tailored recommendations.

Discuss your approach to prioritization based on workflow demand, emphasizing effective use of schedules and clear communication with the team. Explain how you would delegate responsibilities accordingly to keep the store operations running smoothly.

Provide examples of previous roles where you managed inventory, including tracking stock levels, conducting counts, and ensuring cleanliness and organization. Explain how these experiences would help you maintain inventory accuracy at Curaleaf.

Share your training approach by discussing hands-on learning, providing clear instructions, setting expectations, and encouraging questions. Emphasize the importance of creating an inclusive and supportive environment that encourages new team members to thrive.

Define exceptional customer service as understanding and meeting customer needs with a positive, friendly attitude. Highlight how this relates to your role at Curaleaf, focusing on building relationships and making guests feel valued.

Explain your familiarity with local regulations and compliance requirements, stressing the importance of training and keeping up-to-date with any changes. Give examples of how you've implemented procedures to ensure all staff adhere to these regulations.

Express your alignment with Curaleaf’s mission and values, your passion for the cannabis industry, and your aspiration to contribute to a company that prioritizes community and social responsibility. Show enthusiasm for the potential to grow with the organization.

Discuss your techniques for managing stress, such as prioritizing tasks, maintaining a calm demeanor, and relying on team support. Share specific examples where you successfully navigated high-pressure situations and how this applies to the Lead Store Associate role.