Engagement Performance Sr Analyst

The Engagement Performance Sr Analyst at Pedidos Ya is responsible for implementing and improving the loyalty program for our FOOD Partners across LATAM. This includes leading projects with the Regional Data Team, analyzing performance metrics, and developing actionable improvement plans. Communication and collaboration with stakeholders are also key components of the role.

To qualify for the Engagement Performance Sr Analyst position at Pedidos Ya, candidates should have relevant experience in similar roles, strong analytical skills, proficiency with data analysis tools such as SQL, Tableau, or Power BI, and an advanced level of English. Excellent Excel and PowerPoint skills are also preferred.

The Engagement Performance Sr Analyst contributes to the success of the loyalty program at Pedidos Ya by analyzing performance metrics, identifying improvement opportunities, and devising actionable plans. Their analytical insights and collaborative efforts lead to enhanced engagement and satisfaction among our Partners.

The Engagement Performance Sr Analyst at Pedidos Ya needs to be proficient in analytical tools for handling large data sets, such as SQL, Tableau, Looker, or Power BI. Additionally, strong skills in Excel and PowerPoint are essential for creating reports and presentations.

At Pedidos Ya, the work culture embraces agility, flexibility, and teamwork. We prioritize diversity and inclusion, promoting a collaborative environment where all perspectives are valued. The Engagement Performance Sr Analyst is expected to work creatively and proactively to drive results while positively impacting people and the planet.

Discuss specific analytics tools you've used, such as SQL or Tableau, and provide examples of how you've analyzed data to inform decisions in previous roles. Relate this experience to how it will help you enhance the loyalty program at Pedidos Ya.

Outline a systematic approach, starting with data analysis to identify performance gaps, followed by brainstorming potential initiatives. Emphasize collaboration with stakeholders to ensure plans are aligned with overall business goals.

Provide a clear example, detailing how you recognized the opportunity, the analysis you conducted, and the actions you implemented. Highlight the positive outcomes that resulted from your efforts.

Discuss your strategies for communication, such as using dashboards and visual presentations, and how you tailor your messages to different audiences to ensure clarity and engagement.

Share your favorite resources, such as industry blogs, webinars, or networking events, and explain how you apply this knowledge to keep the loyalty program relevant and competitive.

Discuss potential challenges, such as data discrepancies or resistance to change, and provide a proactive strategy for addressing these issues, focusing on collaboration and communication.

Describe a specific project, your role in leading it, the teams involved, and the successful results. Emphasize your ability to foster collaboration and achieve common goals.

Explain your preferred task management strategies, such as using prioritization matrices or agile methodologies, and how these help you to remain organized and meet deadlines efficiently.

Discuss current market trends and their implications for customer engagement and loyalty programs in the delivery sector, demonstrating your awareness of industry shifts and consumer behaviors.

Share your enthusiasm for the company’s mission and values, and connect them to your personal career goals. Mention specific aspects of the culture that appeal to you, such as diversity, innovation, or teamwork.