Global Identity & Messaging Engineer

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

About the Role
In this hands-on role, the Global Identity & Messaging Engineer is accountable for the maintenance and support of production Identity & Messaging platforms and services (Technical Service Lines), establishing service roadmaps, collaboration with local technology teams, and delivering on our promise of Service Excellence.

Success in this position can only be achieved by building a culture of collaboration across the team, with colleagues throughout GBT, and fostering positive relationships with VMA technology teams. The ability to articulate ideas both in writing and through presentation is essential to disseminate knowledge and ideas.

Accountabilities and Responsibilities

Key Accountabilities

·       Help to deliver on our promise of Service Excellence by delivering excellent service and support.

·       Assume Technical Service Line accountability for assigned services in the areas of identity and messaging.

·       Ensure the development of technical processes and procedures to ensure the effective operation of assigned Identity & Messaging Technical Service Lines. This includes monitoring, patching, upgrades, migrations, and optimization.

·       Document standards to support Dentons adoption of relevant technologies.

·       Technical leadership that focuses on innovation, availability, optimization, security, and support.

·       Close collaboration with all other GBT teams and groups to ensure effective maintenance and support of all globally managed Technical Service Lines.

·       Promote and enable effective knowledge sharing, delegation of rights, and empowerment of other global and local VMA technology teams.

·       Collaborate with colleagues across GBT and VMA technology teams to support ongoing technology initiatives, helping to establish standards and recommended practices.

·       Explore opportunities to apply advanced technology (such as AI) to problems.

·       Assist with potential growth opportunities for the Firm, including identity, mailbox, document and other data migrations.

Plan

·       Establish and communicate roadmaps for assigned Technical Service Lines within the scope of the Identity & Messaging team to ensure business needs are being met, and expectations are managed.

·       Collaborate with GBT teams and groups to ensure requirements are well understood.

·       Document processes and develop training materials to help educate all relevant stakeholders, both inside and outside GBT.

Build

·       Establish and maintain good practices for the maintenance and support of Identity & Messaging Service Lines, including provisioning, ongoing updates/upgrades, and decommissioning.

·       Help to manage and coordinate vendor activities to ensure the success of all changes and new deployments.

·       Ensure Identity & Messaging Technical Service Lines are delivered according to defined architectures, aligned with budgets, and well documented and tested.

·       Deliver training on assigned Technical Services Lines and other initiatives to help ensure successful implementation and adoption of technologies.

Run

·       Provide hands-on technical leadership with the maintenance and support of all assigned Technical Service Lines.

·       Participate in the Global Change Management process to ensure the integrity of assigned Technical Service Lines.

·       Ensure that the GBT team can provide relevant operational support for all assigned Technical Service Lines.

·       Monitor, plan, and deliver platform upgrades and updates with the support of other GBT teams.

·       Support and enable our Global Security Operations teams by enabling effective monitoring and response to security incidents.

Technical Skills

·       Significant expertise with Microsoft Identity and related technologies.

o   Includes Microsoft Entra (Azure Active Directory), Active Directory, CoreView

·       Significant expertise with Microsoft Messaging related technologies.

o   Includes Microsoft Exchange Online, Exchange Server, Mimecast, Crossware.

·       Expertise with Security related technologies.

o   Includes Microsoft Defender for Identity and Defender for Office 365.

·       Expertise with Microsoft Azure IaaS and PaaS technologies.

·       Expertise with Windows based server infrastructures.

·       Experience with data migrations (for instance, Microsoft accounts, mailboxes, documents, MS Teams, etc.)

·       Experience with networking and firewall technologies.

·       Experience with business continuity technologies.

·       Experience with implementation life cycles, methodologies, tools, and practices.

·       Formal IT qualifications or accreditations (for instance, ITIL, Prince 2, MCSE).

·       An understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials).

Personal Skills / Attributes

·       Excellent written and verbal communication skills (English).

·       Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome.

·       Demonstrable experience of managing effective relationships with others, including vendors.

·       Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.

·       Can demonstrate initiative and the ability to be proactive, anticipating needs.

·       Has commercial awareness and understands the business value required from IT investments.

·       Methodical approach to work with a strong focus on accuracy, attention to details, consistency, and quality.

·       Understands the need for documentation and well-defined procedures.

·       Able to work under pressure to meet tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues.

·       Willing to travel to other countries for short periods (1-2 weeks) throughout the year, when it is appropriate. For example, team/project workshops, migrations, and conferences

·       Can carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles.

Education, Experience and Certifications

·       Post-secondary education (or equivalent) with a specialization in Information Technology.

·       Microsoft certifications in the areas of identity and messaging are considered a significant asset.

·       ITIL experience and certification is considered a significant asset.

·       Other related technology certifications are beneficial.

·       Minimum of 6 years progressive experience with infrastructure across a broad spectrum of technologies.

·       Has commercial awareness and understands the business value required from IT investments.

·       Experience working in a culturally diverse environment.

Remuneration and benefits package will reflect the successful candidates experience and competencies.