Cloud Operations Engineer

As a Cloud Operations Engineer at Devoteam Lithuania, your primary responsibilities include operating and maintaining cloud platforms, performing system monitoring for errors and capacity issues, detecting and escalating incidents, managing major incidents, and initiating ITSM processes. You'll also work on proactive configuration changes and collaborate with Cloud Automation and Platform Engineering teams to enhance our service delivery.

To qualify for the Cloud Operations Engineer role at Devoteam Lithuania, candidates should possess excellent communication skills in English, both verbal and written. A good understanding of ITIL practices, problem-solving abilities, and a willingness to work in a 24x7 shift environment are essential. Additionally, familiarity with cloud technologies, system administration, and IT infrastructure is highly desirable.

At Devoteam Lithuania, Cloud Operations Engineers can expect a cozy working environment that fosters collaboration and innovation. Our culture values honesty, transparency, and cooperation, ensuring that all team members feel included and respected. You'll be part of a specialized team that supports your growth and success, while maintaining a balance with personal life.

Devoteam Lithuania is committed to the career development of its employees. As a Cloud Operations Engineer, you'll have access to extensive training opportunities, certification programs, and specialization courses designed to enhance your skills in cloud computing and related technologies. The company truly invests in your growth and professional journey.

As a Cloud Operations Engineer at Devoteam Lithuania, you can expect a competitive salary starting at 2000 EUR gross, depending on your experience and competencies. The compensation package also includes fixed and variable components, ensuring that your performance is recognized and rewarded. Alongside this, you’ll enjoy a warm workplace culture and other employee benefits.

When answering this question, provide specific examples of the cloud technologies you've worked with, such as Azure, AWS, or GCP. Highlight any projects where you were involved in implementing or managing these platforms to demonstrate your practical experience.

In your response, emphasize your understanding of the incident management process, including detection, escalation, and resolution. Discuss how you prioritize incidents and communicate with affected stakeholders to ensure minimal disruption.

Share specific ITIL processes you are familiar with, such as Change Management, Incident Management, or Problem Management. Illustrate your experience by providing examples of how you implemented these processes successfully in past roles.

This is an opportunity to showcase your problem-solving skills. Describe the problem clearly, including its impact, the steps you took to analyze and resolve it, and the final outcome. Focus on your analytical approach and any collaboration with team members.

Detail your strategies for fostering open communication, such as regular check-ins, team meetings, and collaborative tools. Mention the importance of active listening and adjusting your communication style based on your audience.

Discuss any experience you have with scripting languages important for cloud automation, like Python or PowerShell. Provide examples of how you’ve used automation to improve operational efficiency or reduce manual errors.

Explain your approach to task prioritization, emphasizing the importance of impact assessments, urgency, and communication with stakeholders. Discuss tools or methods you use to organize and manage your workload effectively.

Your answer should reflect your genuine interest in the role and the company. Highlight aspects of the company culture, ongoing learning opportunities, and your enthusiasm for contributing to their mission in cloud computing.

Provide a detailed description of a major incident you managed, including your role in the response process. Outline the steps taken to resolve it, lessons learned, and how you communicated with the broader team and stakeholders.

Discuss the importance of the Cloud Operations Engineer in enhancing client services through proactive monitoring, incident resolution, and continuous improvement. Reflect on how your role can directly impact customer satisfaction and business outcomes.