Shift Tech Lead

As a Shift Tech Lead at Devoteam Lithuania, your primary responsibilities will include operating and maintaining cloud platforms, monitoring systems for errors and capacity issues, and managing a team of Cloud Operations Engineers. You will also be responsible for implementing ITSM processes, coordinating major incidents, and creating and updating operational procedures. Additionally, you will play a key role in release planning and ensure a high quality of service delivery.

To be considered for the Shift Tech Lead role at Devoteam Lithuania, you should possess excellent communication skills in English and a keen interest in IT and cloud computing. A foundation in system administration and understanding of cloud technologies such as Azure, AWS, or GCP is beneficial. Having ITIL knowledge and the ability to work in a 24x7 shift environment is crucial. Experience in a similar role would be a strong plus.

In a typical day as a Shift Tech Lead at Devoteam Lithuania, you will engage in overseeing cloud platform operations, troubleshooting issues, and supporting your team. You'll monitor system performance, coordinate incident management processes, and participate in project planning alongside engineering teams. Collaboration with colleagues and continuous learning through available training and certifications will also define your day-to-day experience.

Devoteam Lithuania is deeply committed to the career development of its employees, including Shift Tech Leads. You will have access to an international network of specialists for mentorship, as well as opportunities for tailored training and certification in cloud technologies. The company promotes a culture that fosters both personal and professional growth, providing a pathway to advance your career in the tech industry.

The work environment for a Shift Tech Lead at Devoteam Lithuania is collaborative, inclusive, and supportive. You're encouraged to share ideas and voice concerns in a culture that values honesty and transparency. With flexible working conditions and a strong emphasis on work-life balance, you’ll find a friendly atmosphere where your contributions make a real difference in the company and to your team's success.

In your response, detail your familiarity with various cloud providers like Azure or AWS, and how you've applied this knowledge in your previous roles. Discuss specific projects or situations that involved managing cloud environments, as well as any challenges you faced and how you overcame them.

Share your strategies for time management and prioritization in high-stress situations. Discuss any tools or techniques you use to stay organized, and give examples of how you've successfully managed multitasking while remaining effective in your responsibilities.

Explain your understanding of the incident management process, including how you identify, escalate, and resolve incidents. Provide examples of past incidents you managed, emphasizing how you coordinated with various teams and the steps you took to minimize operational disruptions.

Discuss the importance of setting standards for quality and efficiency in service delivery. Talk about your methods for monitoring performance metrics, soliciting feedback from team members and clients, and implementing continuous improvement initiatives to elevate service quality.

Describe your conflict resolution approach. Provide examples where you successfully mediated issues between team members, emphasizing the importance of communication, empathy, and maintaining a collaborative team environment.

Talk about any past mentorship roles you've had and the impact you had on the growth of junior members. Highlight the importance of knowledge sharing and providing supportive training to help others succeed in their roles.

Demonstrate your knowledge of IT Service Management and how it applies in cloud operations. Discuss the key ITSM processes you have experience with, and how they contribute to operational efficiency and customer satisfaction.

Share the resources you utilize to keep informed about the latest cloud innovations, such as online courses, webinars, or professional associations. Explain how you implement this knowledge in your role to contribute to your team's success.

Provide details of a specific project where you employed automation to streamline processes within cloud operations. Discuss the tools you used, the results achieved, and the positive changes that service delivery went through due to automation.

Reflect on your leadership philosophy and style. Discuss how you adapt your approach to meet the needs of your team, promote collaboration, and motivate your colleagues to achieve their best work while maintaining a positive workplace culture.