Showroom Manager - Los Angeles
VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
We’re excited to be looking for a seasoned Showroom Manager to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the in-person shopping experience at VRAI.
This role is perfect for you if you thrive on building strong customer relationships, creating a memorable experience for life’s special milestones, and leading a team of Diamond Experts. You love selling, coaching, and diamonds that are created sustainably, are reasonably tech-savvy, and are excited to join a nimble team to in turn, help grow the VRAI brand.
- Consistently meet or exceed quarterly individual and team KPIs. Model sales-driven behavior and cultivate talent through sales training and mentorship (manage inbound pipeline, nurture leads, close sales, etc). As well as using clienteling and other creative strategies to drive revenue.
- Partner with VRAI management in the hiring, training, continued development, and management of Diamond Sales Experts in your location. Focus on supervising daily store procedures, including: opening/closing/policies, inventory management, merchandising, security, staffing, supplies ordering, and shipping and receiving, and act as a subject matter expert in company systems, policy, and procedure for clients and staff.
- Seek continuous improvement of systems and practices to ensure optimal client experiences. Partner with VRAI management and Retail Operations to develop and implement new policies and procedures. As well as, collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting.
- 4+ years management experience in a luxury retail environment, minimum
- Proven ability to close sales in a high-volume environment
- Diamond and jewelry expertise strongly preferred
- Independent, motivated, and well-organized
- Available weekends
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
To find out more about VRAI check out:
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VRAI, a leading digital-first direct-to-consumer brand, is searching for an enthusiastic and experienced Showroom Manager to join our vibrant Los Angeles team. In this role, you'll serve as a trusted guide for our customers, ensuring they receive exceptional service while discovering our stunning, sustainably created diamond jewelry. Your knack for building strong, lasting relationships will be invaluable in creating memorable shopping experiences that highlight life's special moments. As a Showroom Manager at VRAI, you'll lead a talented team of Diamond Experts, providing mentorship and sales training to help them thrive. Engaging in sales isn't just about transactions; it's about fostering connections and driving genuine interest in our innovative products. Your responsibilities will include meeting and exceeding individual and team KPIs and managing the daily operations of the showroom, from inventory management to staffing and merchandising. We’re seeking someone with a minimum of 4 years of management experience in luxury retail who is passionate about diamonds and jewelry. If you're independent, motivated, and excited to be part of a fast-growing brand that's redefining the jewelry experience, VRAI wants to hear from you. We value creativity and forward-thinking and are committed to providing a dynamic environment where you can make a real impact. Join us and help shape the future of diamond jewelry shopping!
Just Diamond. No Mining.Our mission is to create the future of diamond. We value innovation, craftsmanship, simplicity, sustainability, and enabling technologies that make a difference.
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