Mid-Senior Operations Analyst

The Mid-Senior Operations Analyst at Mphasis is responsible for reviewing and evaluating Statements of Work (SOWs), interpreting and analyzing deliverables, ensuring business alignment, and communicating findings to relevant stakeholders. This role plays a crucial part in ensuring that contracts are clear, consistent, and aligned with business goals.

To apply for the Mid-Senior Operations Analyst position at Mphasis, candidates should possess a Bachelor's degree in Business, Finance, or a related field, and have at least 4 years of experience in roles such as Contractual Operations, compliance, or vendor management. Strong analytical skills, attention to detail, effective communication skills, and proficiency in SharePoint, Excel, and Word are also required.

Mphasis is committed to employee growth and development. Mid-Senior Operations Analysts are encouraged to participate in ongoing training and professional development programs that enhance their skills in contract management, analytical thinking, and teamwork. The company fosters an innovative environment where employees can thrive and move forward in their careers.

Success as a Mid-Senior Operations Analyst at Mphasis requires strong analytical abilities, attention to detail, and a clear understanding of how SOWs align with business goals. Excellent communication skills are essential for effectively conveying findings, while experience in creating organized reports and proficiency with tools like SharePoint and Excel is also crucial.

The work environment for Mid-Senior Operations Analysts at Mphasis is hybrid, allowing flexibility between remote work and in-office collaboration. Mphasis values a collaborative culture, where analysts can engage with cross-functional teams, fostering creativity and innovation in their work.

When answering this question, provide specific examples from your previous roles where you successfully analyzed contracts or SOWs. Discuss the steps you took, the challenges you faced, and how your intervention positively impacted the contract execution or business objective.

To ensure clarity and consistency, I adhere to best practices such as cross-referencing existing templates, performing detailed checks for any inconsistencies, and collaborating closely with legal and procurement teams. This collaborative approach allows us to identify potential issues early on.

Discuss your proficiency with document management tools such as SharePoint, Excel, and Word. Highlight specific scenarios where you utilized these tools effectively to organize, analyze, and present contractual data.

Explain that your approach to risk assessment involves identifying potential risks inherent in contract terms, analyzing how they affect clients and stakeholders, and recommending strategies to mitigate those risks to protect the organization's interests.

Share a specific instance where you presented a complex contractual issue clearly to non-specialist stakeholders. Emphasize your ability to simplify complex information and engage stakeholders in meaningful discussions.

I consider the strategic goals of the business, the needs of the client, and any budgetary constraints. I assess whether deliverables and timelines outlined in the SOW correlate with desired outcomes and how they will ultimately benefit the organization.

Talk about prioritization techniques you use, such as creating a matrix based on deadlines, impact, and urgency, and using agile project management principles to adapt as project demands change. Emphasize your communication skills in keeping all stakeholders informed.

I follow industry news, participate in relevant webinars, and maintain a network of professionals in compliance and procurement. I also regularly review legal updates that affect contract management to ensure I'm informed.

Describe your collaborative approach to working with teams such as procurement, legal, and vendor management. Share examples of successful projects where you contributed to building strong relationships and fostering a cooperative environment.

Common pitfalls include vague terms, lack of clarity in deliverables, and poor communication among stakeholders. I believe proactive reviews and constant collaboration can mitigate these risks effectively.