Customer Service Rep(02017) - 490 Highway 151 E

As a Customer Service Rep at our Platteville restaurant, you will be responsible for engaging with customers both over the phone and in person, addressing their inquiries and ensuring they enjoy their experience. You'll also handle various general restaurant duties, which may include taking orders, providing product information, and managing customer feedback. Your role is essential in maintaining a high level of customer satisfaction.

To apply for the Customer Service Rep position at our Platteville restaurant, you should have strong communication skills and a friendly demeanor. Previous experience in customer service is a plus, but we value a positive attitude and a willingness to learn above all. Being able to work evenings is also a requirement for this role, as that is a peak time for restaurant operations.

The work environment at our Platteville restaurant is fast-paced yet friendly, perfect for individuals who thrive in lively settings. You will be surrounded by a supportive team dedicated to ensuring each guest has a wonderful dining experience. Collaboration and a strong sense of camaraderie are highly encouraged, making it a great place to grow and learn in the hospitality industry.

Applying for the Customer Service Rep position at our Platteville restaurant involves submitting your application through our official channels. Once submitted, your information will be treated confidentially as per EEO guidelines. If selected, you will be contacted for an interview where you'll get a chance to showcase your personality and customer service skills.

At our Platteville restaurant, we believe in promoting from within! As a Customer Service Rep, there are numerous opportunities for advancement. You can take on additional responsibilities, be considered for supervisory roles, or even venture into other departments as you gain experience and demonstrate your dedication to customer service excellence.

When answering this question, focus on your passion for working with people and creating enjoyable experiences. Mention your enthusiasm for food and hospitality and how a friendly community environment excites you.

Here, provide a specific example where you went above and beyond for a customer. Discuss the situation, what you did to resolve the issue or enhance their experience, and the positive outcome.

It's important to show that you can remain calm and composed. Explain your strategy for listening to the customer's concern, empathizing with their feelings, and working with them to find a solution while adhering to company policies.

Discuss skills like communication, problem-solving, and teamwork. Explain how these skills contribute to a positive customer experience and how you personally exemplify them.

Demonstrate your ability to work in a fast-paced environment. Explain your method for prioritizing customer service needs while balancing other tasks, emphasizing your organizational skills and time management.

Stress the importance of honesty and teamwork. Explain that you would acknowledge the question, assure the customer you will find the correct answer, and seek assistance from a team member if necessary.

Share an experience where your collaboration led to a successful outcome. Highlight your ability to effectively communicate and contribute positively toward the group goals.

Focus on the concept of empathy and understanding the customer’s needs. Explain how treating each customer as an individual contributes to overall satisfaction.

Discuss techniques you use to stay calm and focused under pressure, such as taking deep breaths, staying organized, or asking for help when needed. Emphasize adaptability.

This is your opportunity to sell yourself! Highlight your relevant skills, experience, and personality traits that align with the role, along with a personal touch about your enthusiasm for being part of the team.