General Manager(02240) - 265 W Locust St - job 1 of 2

As a General Manager in Wilmington, your responsibilities include customer satisfaction, staff recruitment, inventory management, and maintaining food safety standards. You will oversee cash handling, profit management, and team development while fostering a fun and sustainable workplace culture.

To be considered for the General Manager role in Wilmington, candidates should preferably have experience in food service management, with skills in leadership, inventory oversight, and financial management. A positive attitude and strong interpersonal skills are also crucial for success in this role.

In your role as General Manager in Wilmington, you will lead training sessions, encourage staff growth through constructive feedback, and foster a collaborative team environment. Your leadership will empower your team, leading to improved performance and enhanced customer service.

Marketing is essential for a General Manager in Wilmington, as it directly affects customer engagement and revenue. You'll develop creative strategies to promote the restaurant, ensuring that your business stands out in a competitive landscape while attracting and retaining customers.

A typical day for a General Manager in Wilmington includes a mix of overseeing daily operations, managing staff schedules, handling stock orders, performing cash management duties, and participating in team meetings. You'll also spend time on marketing initiatives and ensuring a safe and enjoyable environment for both staff and customers.

To handle customer complaints effectively, I emphasize active listening and empathy. I acknowledge the issue, thank the customer for bringing it to my attention, and propose a solution that ensures their satisfaction while aligning with company policies. This demonstrates our commitment to exceptional customer service.

I believe in recognition and open communication to motivate my team. Regularly acknowledging individual contributions boosts morale, and providing constructive feedback creates an environment where staff feel empowered to share their ideas and collaborate in achieving our goals.

Ensuring food safety is crucial, and I prioritize training staff on proper hygiene practices, conduct regular kitchen inspections, and establish clear protocols for food handling. I also keep updated on local health regulations to ensure our practices exceed standards.

In my previous roles, I implemented inventory tracking systems that minimized waste and ensured stock levels met demands. I conduct regular inventory audits to identify trends and adjust orders accordingly, leading to more efficient operations and increased profitability.

I prioritize tasks based on urgency and importance, breaking larger projects into manageable steps. By delegating appropriately and maintaining effective communication with my team, I ensure that we remain focused and efficient even during peak hours.

In my last position, I orchestrated a seasonal campaign that highlighted local ingredients, paired with special events. This not only increased foot traffic but also fostered community relationships and enhanced our brand image, leading to a significant boost in sales.

I adopt a participative leadership style, encouraging team involvement in decision-making. This approach fosters trust and collaboration, empowering my team to contribute ideas and take ownership of their roles, ultimately enhancing performance and customer satisfaction.

Managing cash handling procedures involves ensuring that staff are properly trained on money management practices, conducting regular audits of cash registers, and identifying discrepancies promptly. I also foster a culture of accountability to minimize errors.

In recruitment, I seek candidates who not only possess the necessary skills but also share our company's values. I utilize structured interviews and practical assessments to evaluate cultural fit and ensure they can contribute positively to our team dynamics.

I regularly review sales reports to identify trends and patterns, then collaborate with my team to develop strategies that leverage successful products and campaigns while adjusting less popular offerings to better meet customer preferences.