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General Manager(03763) - 933 Pleasant st

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$40000 / YEARLY (est.)
min
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$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(03763) - 933 Pleasant st, Domino's

At Domino's Pizza, we're on the lookout for a dynamic General Manager to join our team in Fall River, Massachusetts! If you have a knack for leadership and a passion for providing excellent customer service, this is your chance to shine. As a General Manager, you'll oversee all aspects of the store during your shifts, ensuring everything runs smoothly from managing inventory and controlling costs to boosting team morale. Your judgment, multitasking abilities, and coordination skills are essential as you juggle various responsibilities. In this role, you'll also implement company policies and engagement strategies to achieve profitability while creating a fun work environment. Our General Managers are the driving force behind our success, and you'll have endless opportunities for career advancement! Join our spirited team and make a meaningful impact at one of the most recognized pizza chains in the world. With training and orientation provided, it's the perfect time to maximize your potential and pursue growth within the company. So, if you're ready to dive into a leadership role that values dedication and hard work, apply now and show us what you've got!

Frequently Asked Questions (FAQs) for General Manager(03763) - 933 Pleasant st Role at Domino's
What are the key responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, your primary responsibilities include overseeing all operations during your shifts, ensuring staff follow company policies, managing inventory and cash controls, and providing exceptional customer service. You will also handle staffing needs and maintain store cleanliness, making sure to uphold our standards to create a welcoming environment for both employees and customers alike.

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What skills and qualifications are required for the General Manager position at Domino's Pizza?

To succeed as a General Manager at Domino's Pizza, you need strong leadership and management skills, along with the ability to multitask effectively. A solid understanding of cost control and inventory management is essential, along with excellent communication skills for interacting with team members and customers. Prior experience in management within the food service or restaurant industry is often preferred for this role.

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How does Domino's Pizza support the career advancement of General Managers?

Domino's Pizza places a strong emphasis on employee growth and development. Many of our team members, including General Managers, have successfully moved up the ranks to become franchise owners or operations managers. The company provides training and mentorship programs, allowing you to refine your skills and prepare you for future leadership roles within the organization.

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What type of work environment can a General Manager at Domino's Pizza expect?

Working as a General Manager at Domino's Pizza means being part of a vibrant and lively team that values hard work and camaraderie. Our restaurants foster an inclusive atmosphere where each team member's contributions are recognized. You’ll work in a fast-paced environment that requires adaptability, but we also believe in maintaining a fun workplace where everyone can enjoy what they do.

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What is the training process like for a new General Manager at Domino's Pizza?

New General Managers at Domino's Pizza can expect a comprehensive training process that equips them with the knowledge and skills they need to excel in their role. You’ll go through on-the-job training that covers everything from operational procedures to customer service expectations, ensuring that you have the tools necessary to lead your team effectively and enjoy success from the start.

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Common Interview Questions for General Manager(03763) - 933 Pleasant st
Can you describe your leadership style as a General Manager?

When talking about your leadership style, emphasize adaptability and teamwork. Highlight how you foster an encouraging environment that allows team members to flourish while also holding everyone accountable to company standards. Provide specific examples of how you’ve motivated and led your team in past roles.

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How do you manage stress during busy shifts as a General Manager?

Discuss your techniques for managing stress, such as staying organized and prioritizing tasks. Mention how you maintain a positive attitude even in challenging situations and how you encourage your team to support each other to create a collaborative work environment.

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How would you handle a conflict between team members?

Explain your approach to resolving conflicts, such as promoting open communication and understanding differing perspectives. Make it clear that you believe in addressing issues promptly to maintain a cohesive team. Show your ability to mediate and implement solutions that work for everyone involved.

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How do you ensure high customer service standards in your store?

Share your strategies for ensuring excellent customer service, like regular training sessions for team members on best practices and customer interaction techniques. Describe how you evaluate customer feedback and implement changes based on that feedback to continually enhance service quality.

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Can you provide an example of how you successfully increased store profitability?

Use specific examples to demonstrate your ability to identify cost-saving opportunities and suggestions for increasing sales. Whether through upselling techniques or implementing efficient scheduling for labor costs, share how your efforts translated into increased profits for your store.

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What strategies would you implement to maintain a clean and safe work environment?

Discuss your commitment to maintaining cleanliness and safety by developing standard operating procedures for your team. Mention regular training and inspections to ensure compliance with health regulations, which ensures both employee safety and customer satisfaction.

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How would you approach staff training and development?

Highlight your dedication to developing talent within your team. Discuss how you'd create a structured training program that includes skills development and mentorship opportunities to promote growth and prepare employees for advancement within the company.

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How do you prioritize tasks when handling multiple responsibilities?

Explain the importance of effective time management and prioritization. Share your techniques for identifying the most critical tasks that affect operational efficiency and customer satisfaction, and how you motivate your team to focus on those areas during busy periods.

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How would you deal with an upset customer?

Describe your approach by emphasizing active listening, empathy, and problem-solving. Share an example where you successfully handled a customer complaint to turn a negative situation into a positive experience, reinforcing your commitment to excellent customer service.

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What inspired you to apply for the General Manager position at Domino's Pizza?

Express your enthusiasm for the brand and the opportunity to lead a team at a well-respected pizza chain. Share personal experiences that resonate with the values of Domino's or how you've admired their focus on teamwork and excellence in service.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
March 30, 2025

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