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General Manager(04440) - 137 Jerome Dr - job 1 of 2

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product.

Receive and process telephone orders.
Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.

Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside.

Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Additional Information

Additional Job Details

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward. Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.

Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer. Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performingwalking and climbing duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

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CEO of Domino's
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Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(04440) - 137 Jerome Dr, Domino's

Embrace the opportunity to step into a leadership role at Domino's Pizza as a General Manager at our Dover location! If you've always had a knack for orchestrating the hustle and bustle of daily operations, this position is tailor-made for you. As a General Manager, you'll oversee everything that unfolds during your shift, from inventory management and cash flow to delivering exceptional customer service. You’ll set the tone for the team, ensuring that everyone is aligned with the company's standards and procedures. Ready to ensure the pizza perfection that our customers know and love? This role demands strong judgment, a flair for multitasking, and excellent communication skills. In return, you'll enjoy a fun work environment that thrives on flexibility and teamwork. Whether it's guiding your crew with intuition or keeping a close eye on cost controls and food management, your impact will be felt. Plus, with a focus on advancement, we believe in nurturing our team members - many have transitioned from delivery drivers to successful franchise owners! At Domino's Pizza, we celebrate diversity and the unique skills that everyone brings to the table. This position isn’t just about management; it’s about fostering an empowering workplace and building a successful pizza delivery team. So, if you're ready to put your skills to the test and lead with confidence at our Dover location, apply today and let’s rise together in the world of pizza delivery!

Frequently Asked Questions (FAQs) for General Manager(04440) - 137 Jerome Dr Role at Domino's
What are the key responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, your responsibilities encompass managing all aspects of your shift, which includes inventory control, cash management, staffing, and upholding quality customer service standards. You’ll ensure that your team follows company policies diligently while also overseeing promotional activities and store cleanliness. This role also involves training and mentoring team members, maximizing profitability, and ensuring a positive work environment.

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What qualifications are needed for the General Manager position at Domino's Pizza?

To excel as a General Manager at Domino's Pizza, candidates should possess strong leadership skills, relevant managerial experience, and a background in operations. Proficiency in mathematics for cost control and inventory management is essential. Ideal candidates will also demonstrate excellent communication skills, both verbal and written, and have the ability to multitask in a fast-paced environment while maintaining a keen focus on customer satisfaction.

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What opportunities for advancement exist for General Managers at Domino's Pizza?

Domino's Pizza prides itself on providing growth opportunities for its employees. Many team members start as delivery drivers and work their way up to roles such as General Manager or even franchise owner. With dedication and performance, you could quickly progress to higher management or corporate operations, showcasing the career potential that comes with hard work and commitment within our organization.

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How does Domino's Pizza support its General Managers with training?

At Domino's Pizza, we prioritize training and development for our General Managers. Our comprehensive onboarding process includes hands-on training to equip you with the skills and knowledge needed to excel in your role. You'll receive ongoing support in building your leadership capabilities, understanding operational procedures, and promoting team dynamics, ensuring that you continue to learn and grow throughout your career.

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What is the work culture like for a General Manager at Domino's Pizza?

The work culture at Domino's Pizza is vibrant and team-oriented. As a General Manager, you will be part of a fun and flexible environment where collaboration is key to success. We value diverse perspectives and fostering a supportive atmosphere that encourages all team members to reach their full potential. Our commitment to our people is evident in everything we do, making it a stimulating place to work and grow.

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Common Interview Questions for General Manager(04440) - 137 Jerome Dr
How would you handle a conflict between team members at Domino's Pizza?

To effectively handle conflicts between team members, my approach would involve first listening to both parties to understand their perspectives. I would encourage open communication to resolve the issue amicably and set a plan for the team to work together moving forward, reinforcing our team values and collaboration.

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What strategies would you implement to boost customer satisfaction?

To enhance customer satisfaction at Domino's Pizza, I would focus on training my team to deliver exceptional service, consistently seeking feedback, and swiftly addressing any concerns. Additionally, I would evaluate customer order trends and preferences to tailor our services accordingly, ensuring our customers feel valued and appreciated.

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Can you describe your experience with inventory management?

In my previous roles, I've successfully oversaw inventory management by conducting regular audits, optimizing stock levels to reduce waste, and using data analysis to predict demand. This experience has enabled me to maintain efficient operations and support profitability while ensuring that we meet customer needs promptly.

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How would you ensure compliance with safety and health regulations?

Ensuring compliance with safety and health regulations is crucial. I would conduct regular training sessions for my team and perform routine health and safety checks, emphasizing the importance of following procedures. Creating a safety-first culture within the team would motivate everyone to prioritize these standards.

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What methods would you use to motivate your team?

To motivate my team at Domino's Pizza, I believe in building strong relationships, recognizing individual contributions, and maintaining open lines of communication. Implementing incentives for performance, celebrating team successes, and creating a positive work environment are all key strategies that would enhance team morale.

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How do you prioritize tasks during a busy shift?

During busy shifts, I prioritize tasks by assessing the immediate needs of the business and customers. I often create a strategic plan for the shift that designates specific team members for critical tasks, ensuring operational efficiency, quality service, and customer satisfaction are our top priorities.

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What is your approach to managing costs effectively?

My approach to managing costs effectively begins with closely monitoring expenses and adhering to budget limitations. I implement cost control measures such as efficient inventory management and waste reduction practices, and regularly review financial reports to adjust strategies as needed to maximize profitability.

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Can you give an example of how you improved a process in a previous job?

In my last role, I identified that our order processing time was lengthy. I implemented a new system for order entry and trained the team on effective communication with kitchen staff. This adjustment led to a significant reduction in order processing time, increasing customer satisfaction while streamlining operations.

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What experience do you have with training employees?

I have extensive experience in employee training, focusing on onboarding new hires effectively alongside ongoing skill development. I employ a combination of hands-on, visual, and verbal training techniques to cater to diverse learning styles and ensure all team members are empowered to excel in their roles.

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How would you deal with a dissatisfied customer at Domino's Pizza?

When addressing a dissatisfied customer, my priority is to listen actively to their concerns without interruption. I would empathize with their situation, offer a sincere apology, and provide a solution that aligns with our customer service values. It's crucial to ensure the customer feels heard and valued, even during a challenging experience.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 14, 2025

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