Audio Video (AV) Lab Technician

As an Audio Video (AV) Lab Technician at EOS IT Solutions, you will perform daily check-ins on all UX research labs, ensuring that AV/IT technology is functioning correctly. This involves troubleshooting issues, setting up lab environments, managing audio and video devices, and providing technical support during live studies. Additionally, you will be responsible for asset management of test devices, utilizing a ticketing system to log lab-related issues, and assisting with the setup of new labs, all while maintaining effective communication with stakeholders and researchers.

To qualify for the Audio Video (AV) Lab Technician role at EOS IT Solutions, candidates should have at least 3 years of experience in AV installation, operation, and troubleshooting. Proficiency in managing audio/video processing systems, knowledge of various AV cable types and connectors, and experience in both Mac and Windows environments are also essential. A Bachelor’s Degree in Media Technology or a related field is preferred, along with strong communication skills and the ability to handle multiple tasks in a fast-paced environment.

In the Audio Video (AV) Lab Technician role at EOS IT Solutions, you will work with various tools and technologies, including Extron, StreamShark, and OBS for real-time streaming. Additionally, you will handle Android debugging tools, audio/video hardware, and troubleshooting software in both Mac and Windows environments. Being familiar with video recording and streaming technologies, as well as Virtual Reality (VR) and Augmented Reality (AR) systems, will also be advantageous.

As an Audio Video (AV) Lab Technician at EOS IT Solutions, you can expect a collaborative work environment where you’ll be closely interacting with UX researchers and Program Managers. You'll spend time in various lab setups, troubleshooting technical issues during live studies, and maintaining an organized workspace for equipment and digital assets. Our focus is on creating a team-oriented and supportive atmosphere that encourages innovation and efficiency.

The pay range for the Audio Video (AV) Lab Technician position at EOS IT Solutions is between $80,000 and $92,000 USD. Keep in mind that this range serves as a general guideline and actual compensation may vary based on factors like experience, education, and market conditions.

Highlight specific projects where you successfully installed and troubleshot AV systems. Discuss any challenges faced, how you overcame them, and end with a focus on the satisfaction of your clients and stakeholders. Tailor your answers to align with the AV technology used at EOS IT Solutions.

Illustrate your strategy for prioritizing issues and managing stress in high-pressure situations. Describe how you would communicate with team members and stakeholders during a live broadcast to ensure minimal disruption.

Detail your experience with specific systems like Extron or OBS. Explain your process of configuration from setup to execution, and provide examples of how your configurations have impacted previous projects positively.

Discuss the importance of maintaining open lines of communication. Provide examples of how you have used reports and updates to keep all parties informed and involved. Mention any specific tools or methods you employ to facilitate this communication.

Share your strategies for organizing and maintaining equipment and digital assets. Discuss any systems or software you use for tracking inventory and the importance of accuracy in asset management.

Narrate a specific instance where you faced a technical challenge during a live study. Highlight your quick thinking and problem-solving skills, as well as the positive outcome thanks to your intervention.

Explain your understanding of UX research and its importance in developing user-centered technologies. Connect this to the responsibilities of the AV Lab Technician, emphasizing how your technical skills enhance the research process.

List common troubleshooting techniques you've found effective, such as checking connections, using diagnostic tools, and maintaining an understanding of software settings. Provide examples to illustrate these practices in action.

Discuss any professional development activities, such as attending webinars, following industry publications, or participating in forums. Explain how staying current helps you improve your work performance.

Share your motivation for joining EOS IT Solutions in particular. Highlight your passion for technology, your alignment with the company's values, and your desire to contribute to innovative projects that make a difference.