Technical Support and Monitoring Analyst

As a Technical Support and Monitoring Analyst at Euronet, your primary responsibilities include managing incidents and requests related to processing and IT infrastructure, providing Level 1 support to customers, monitoring systems for malfunctions using various tools, and collaborating with technical departments of International Card Organizations like Visa and Mastercard. You will handle technical tasks from a system perspective and work within a team during 12-hour shifts, offering critical support to ensure smooth operations.

To excel as a Technical Support and Monitoring Analyst at Euronet, candidates should possess a general understanding of IT technologies, strong multitasking and prioritization skills, and effective teamwork abilities. Proficiency in English, both verbal and written, is essential. Additional desirable traits include self-motivation, a willingness to learn, and the capability to work shifts in a hybrid model once the training period is completed.

The Technical Support and Monitoring Analyst role at Euronet follows a 24/7 operational schedule, with 12-hour shifts either during the day (7.30 am to 7.30 pm) or at night (7.30 pm to 7.30 am). Analysts typically average around 15 shifts per month, and shift schedules are organized on a two-month basis to ensure flexibility and adequate coverage.

Yes, Euronet provides intensive training for the Technical Support and Monitoring Analyst role during the first two months of employment. This training is designed to equip you with the necessary skills and knowledge to thrive in your position, ensuring that you feel confident and fully prepared to handle the responsibilities of the job.

Euronet offers a rewarding benefits package for Technical Support and Monitoring Analysts that includes 25 vacation days, additional leave benefits, private health insurance, a stimulating compensation package, a rewarding program for performance, and opportunities for growth and advancement within the team and across different departments.

In your response, emphasize your familiarity with IT service management frameworks like ITIL, highlighting specific examples where you successfully managed incidents from detection to resolution. It's also beneficial to explain how you document your work for future reference and team learnings.

Discuss your time management strategies and tools you use to prioritize tasks effectively. Highlight examples of situations where you managed multiple tickets or issues and the outcomes of your prioritization process. Focus on how you communicate with team members when handling high-pressure scenarios.

Mention specific tools, such as Nagios, Zabbix, or Prometheus, detailing your experience with each. Talk about how you used these tools to identify and troubleshoot system issues effectively and how you keep up with new tools and technologies in the field.

Describe your systematic approach to troubleshooting, emphasizing the importance of gathering information before diving into solutions. Provide an example of a complex issue you resolved, detailing the steps you took to arrive at the solution.

If applicable, share your experiences working on a global stage, highlighting the importance of cultural sensitivity and effective communication. Detail a project or resolve a challenge that required coordination with international stakeholders.

Share your passion for continuous learning and staying updated with industry trends. Discuss specific instances where your eagerness to learn led to a tangible benefit for your past employers or improved your skills significantly.

Choose a specific example that illustrates your teamwork skills. Discuss the roles of different team members, how you all contributed to finding a solution, and what the outcome was, focusing on the lessons learned from the experience.

Discuss your communication style and how you adapt to different team members' needs. Illustrate your approach using a relevant example where effective communication played a key role in solving an issue or completing a project.

Articulate your passion for the payment solutions industry and mention specific reasons why Euronet stands out to you. Convey your enthusiasm for contributing to a growing company and learning from its innovative culture.

Share techniques you use to maintain composure under stress, such as deep-breathing exercises or structured workflows. Provide an example of a challenging situation that tested your stress management skills and how you successfully navigated it.