Team Manager - Customs & Compliance, IS Operational Experience

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

About the IS Operational Experience (OXP) Portfolio

Our software business systems are built to provide efficiency and functionality to our branch offices and warehouses, allowing Expeditors to provide outstanding customer service and competitive rates. Our internal and external systems are an integrated suite of collaborative supply chain software applications that are designed to assist our operations teams and customers in managing international and domestic shipping challenges. 

This position is for the leader of our Customs & Compliance development team.  This team supports several customs and compliance applications by providing all aspects of development services, from new features and capabilities to ensuring they are performant and up to date. These applications are critical tools for our branch-based operators performing logistics services to our customers all over the world.

Job Description

Are you interested in lending your experience with leadership and people development to a team that provides critical software and services to employees in Expeditors offices around the world?

The Team Manager for the Customs & Compliance team is responsible for supporting an agile software development team by executing on all aspects of team leadership and management.

This role is responsible for coaching and mentoring team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to the goals of the department and Expeditors. Team Managers need to optimize their teams to achieve desired outcomes and be biased towards execution. The Team Manager understands logistics in general, their specific domain very well, how to foster DevSecOps, and how the Expeditors Technology and Process Architectures work to enable success.

The Team Manager is the primary "face" of the team to other teams at Expeditors,and is able to represent their work and capabilities at a high-level. This person will help manage and prioritize the team's work, and ensure it uses effective processes.

The Team Manager will report to the Senior Manager of the OXP Strategic Investments Group and work directly with Program leadership and Product Management, as well as stakeholders across the company.

 What you will be doing:

• Support your people's development and career growth
• Develop strategic partnerships with business stakeholders
• Ensure the team's work is aligned with department and company objectives, and prioritized appropriately
• Understand, support, and communicate the Global IS vision and strategy
• Ensure the availability, security and performance of the team's applications
• Deliver tangible business value through execution of initiatives, programs, and projects
• Ensure your team understands how their work is tied to outcomes, and provide other forms of motivation tailored to the individuals on the team
• Oversee enterprise risk management, provider relationships, and/or asset management as needed
• Lead the hiring process for new team members, as needed

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

MINIMUM QUALIFICATIONS

• Strong leadership, management, communication, and execution capabilities
• Experienced problem solver, strong collaborator, and able to provide clarity around complex topics
• Exceptional customer service skills
• Excellent organization and interpersonal skills
• Ability to prioritize while maintaining deadline constraints
• Solid understanding of basic business and financial concepts
• Ability to actively inspire, coach, mentor, and motivate
• Strong alignment with Expeditors culture

DESIRED QUALIFICATIONS

• Proven effective leadership experience with an agile software development team
• Knowledge of agile and SAFe software development methodologies
• Knowledge of DevSecOps concepts
• Experience with a logistics company or role

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Expected base salary:  $95,000 to $180,000

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.