Senior Director of Implementation & Data Management

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experian Employer Services (EES) is looking for a dynamic professional to join our Operations Leadership team as Senior Director of Implementation & Data Management who will lead the growing team of implementation & data empowerment project professionals connecting new and existing clients with EES service offerings. This position is critical to ensuring data integrity, exceptional customer service, promoting project execution, and measuring operational health of team processes while maintaining an innovative and collaborative environment. You will evaluate existing processes for enhanced improvement opportunities while harmonizing data quality assurance practices of acquired companies providing Employer Services.

The team works in a consultative fashion with customers, account management, customer success, product specialists and other company partners to describe program data requirements and format functionality options that are applicable to current and future-state needs.

• Lead a team of implementation consultants, project managers, and data professionals to ensure the successful onboarding experience for all Employer Services products.
• Ensure that the team facilitates meaningful data discovery discussions with customer project teams and communicate the requirements for data gathering and delivery based on EES specifications.
• Be a primary point of escalation to ensure that client support issues related to data feed implementation and other product-onboarding functions are tracked and managed through documented processes, reviews, prioritization, and communication across both Experian and to our customers.
• Allocate staff to facilitate accurate data element mapping, efficient customer account information gathering, and technical knowledge distribution for data feeds and integrations – including pre-sales support.
• Provide guidance to team members during difficult client situations, facilitate individual one-on-one employee meetings, and outline individual development goals for professional growth plans.
• Ensure that team members deliver provision of customer service to answer technical questions about how the product service platform works, and to help resolve customer usage difficulties.
• Develop implementation improvement initiatives focusing on tasks within the lifecycle of implementation; partner with internal stakeholders to set expectations with client during and after the sales cycle.
• Manage a staffing planning routine to ensure resource allocation.
• Provide status updates on assigned program responsibilities to senior leadership, product management, account management and service/delivery teams.
• Influence implementation, account migration, data ingestion, acquisition integration, and API/connector strategies.
• Develop a comprehensive understanding of operational processes and business strategies.
• Build relationships with partners across the organization to ensure support, maintain compliance, identify improvement opportunities, and expand or reduce activities.
• Demonstrate subject matter expertise across the organization by exuding knowledge to drive collaboration with internal stakeholders and clients.
• You will report to the Senior Vice President Operations
• This is a 100% remote role

Qualifications

• Bachelor's Degree or relevant work experience
• 10+ years professional experience with emphasis on ensuring client, technology, or vendor implementations, data connector/APIs, data management, and acquisition integration projects or equivalent.
• 5+ years previous experience managing and developing a team.
• Experience working with technical and business project teams to assess, document and resolve basic issues during system changes, feed modifications, and new implementation project scenarios.
• Experience resolving issues while maintaining integrity, confidentiality, and professionalism.
• Conscientious leader, who exhibits flexibility, initiative, good judgment, and dependability.
• Consensus-building abilities with experience coordinating and mobilizing resources productively.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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