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High Net Worth Service Associate - Greater Sacramento, CA Area - job 2 of 2

Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

Sacramento, Folsom, Roseville

High Net Worth Representative

We have an exciting opportunity for a remote, licensed High Net Worth Service Associate in the Greater Sacramento, CA Metro area! While you will work from home, you must reside near the Greater Sacramento, CA area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You’ll have full access to work from home capability to support our clients remotely.

The Purpose of Your Role

As a High Net Worth Representative, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities.

The Value You Deliver

  • Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,

  • Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

The Expertise We’re Looking For

  • Series 7 required

  • Series 63 preferred (paid training & support provided)

  • 2-3 years of previous experience working in the financial services industry

  • Strong technological savvy and comfort with learning how to use new tools

The Skills You Bring

  • You have a broad-based knowledge and understanding of general financial planning concepts

  • Proven customer service, client support and problem resolution skills

  • Ability to effectively influence others and use consultative skills to enrich the customer experience

Our Investments in You

Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.

The base salary range for this position is $46,000 - $75,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.


We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Category:

Customer Service, Relationship Management, Sales

We welcome those with experience in jobs such as Billing and Posting Clerk, Staff Accountant, and Field Client Relationship Manager and others in the Accounting and Finance to apply.

Average salary estimate

$60500 / YEARLY (est.)
min
max
$46000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About High Net Worth Service Associate - Greater Sacramento, CA Area, Fidelity Investments

At Fidelity, we are thrilled to announce an incredible opportunity for a High Net Worth Service Associate in the Greater Sacramento, CA area! While this position allows for remote work, we do require that you reside within a 90-mile radius of our approved branch sites in Sacramento, Folsom, or Roseville. As a High Net Worth Service Associate, you'll engage with our esteemed clients who have complex investment needs, typically with assets ranging from $250,000 to $1 million. Imagine being the go-to person, handling inbound calls and inquiries, and offering your expertise in equities, options, and mutual funds! Your role will not only involve providing top-notch customer service but also driving business development opportunities to enhance loyalty and satisfaction within our high-net-worth clientele. We pride ourselves on fostering a supportive and inclusive company culture, so even though you’ll be working from home, you’ll have opportunities for in-person collaboration with your peers. To be successful in this role, you will need a Series 7 license, with the Series 63 license being a plus. 2-3 years of experience in the financial services industry and strong technological acumen will set you apart. Here at Fidelity, we value our associates and offer a competitive salary ranging from $46,000 to $75,000, along with a comprehensive benefits package! If you’re ready to take the next step in your career and help our clients achieve their financial dreams, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for High Net Worth Service Associate - Greater Sacramento, CA Area Role at Fidelity Investments
What are the responsibilities of a High Net Worth Service Associate at Fidelity?

As a High Net Worth Service Associate at Fidelity, your main responsibility is to engage with our high-net-worth clients through inbound calls, providing them with solutions to their inquiries. You'll assist in processing various customer requests related to equities, options, and mutual funds, while also fostering strong relationships that contribute to customer loyalty and business development.

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What qualifications do I need to apply for the High Net Worth Service Associate position at Fidelity?

To be eligible for the High Net Worth Service Associate position at Fidelity, you must have a Series 7 license and preferably a Series 63 license. Additionally, having 2-3 years of experience in the financial services industry and a strong understanding of general financial planning concepts are essential for success in this role.

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How does Fidelity support the training of new High Net Worth Service Associates?

Fidelity is committed to the professional growth of our High Net Worth Service Associates. We offer paid training and support to ensure you’re well-equipped with the skills needed to excel in your role, alongside access to virtual training resources and ongoing development opportunities.

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What does the work-from-home setup look like for a High Net Worth Service Associate at Fidelity?

The High Net Worth Service Associate role at Fidelity allows for a work-from-home setup. However, it is crucial that you are located within a 90-mile radius of our branch sites in Sacramento, Folsom, or Roseville, as occasional in-person participation is encouraged to maintain team culture.

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What is the salary range for the High Net Worth Service Associate position at Fidelity?

The salary range for the High Net Worth Service Associate position at Fidelity is between $46,000 and $75,000 per year. This competitive compensation varies based on your experience, job responsibilities, and geographic location, and may also include bonuses and additional benefits.

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Common Interview Questions for High Net Worth Service Associate - Greater Sacramento, CA Area
Can you describe your experience in the financial services industry?

When answering this question, be sure to highlight your specific roles, responsibilities, and skills acquired in the financial services sector. Relate your experience directly to how it prepares you for the High Net Worth Service Associate position at Fidelity.

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How do you handle difficult customer inquiries?

Discuss a specific example where you successfully resolved a customer's issue. Highlight your problem-solving skills and your approach to maintaining professionalism and empathy during challenging interactions.

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What strategies do you use to enhance customer relationships?

Explain your approach to building rapport, understanding customer needs, and providing proactive support. Discuss the importance of communication and follow-up in fostering long-term relationships.

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What do you know about Fidelity and its commitment to customer service?

Demonstrate your knowledge about Fidelity's focus on customer service and the importance of their employees in achieving client satisfaction. Mention any specific values or initiatives that resonate with you.

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Why are you interested in the High Net Worth Service Associate role?

Share your passion for helping clients achieve their financial goals and your interest in working with high-net-worth individuals. Highlight how this position aligns with your career aspirations.

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Describe a time when you had to learn a new tool or technology quickly.

Provide an example that illustrates your ability to adapt and learn quickly. Detail the situation, the steps you took to master the new tool, and the outcome.

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How do you prioritize tasks when managing multiple high-net-worth clients?

Discuss your organizational skills and methods for tracking priorities, emphasizing the importance of communication and setting expectations with clients.

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What is your approach to continuous learning in the financial services industry?

Explain your commitment to professional development, whether through certifications, webinars, or industry conferences. Share how you stay updated with industry trends.

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Can you provide an example of a successful sales experience in your previous roles?

Choose a specific instance where you successfully generated sales or developed a business opportunity. Describe your approach and the techniques you employed to achieve success.

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How would you explain a complex financial concept to a client?

Share your strategy for breaking down complex information into digestible parts. Provide an example of when you successfully communicated such information, ensuring your approach is empathetic and client-focused.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 26, 2025

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