Internship - Customer Growth (m/f/x)

As an Internship - Customer Growth at FINN, your main responsibilities include supporting the leadership team in formulating expansion and retention strategies, optimizing existing processes, and significantly contributing to customer satisfaction. You'll also focus on understanding corporate customers' needs to become an expert in our offerings, collaborating closely with Key Account Managers to enhance our B2B strategy.

To qualify for the Internship - Customer Growth position at FINN, you should be currently studying Business, Communications, or Social Sciences, or have completed a related degree or vocational training. Additionally, fluency in German (C2) and good English (B1) is essential, alongside a proactive attitude and preferably some experience in customer support or development.

The Internship - Customer Growth at FINN requires your full-time availability for a minimum of four months, with a preferred starting date of May or June 2025. This timeframe allows for an immersive experience in our operations and strategy development.

Interns in the Customer Growth team at FINN can expect to gain rich insights into B2B dynamics while working on significant projects within a fast-growing startup. You will develop vital customer strategies and skills, collaborate with industry professionals, and be positioned for future employment opportunities based on performance.

The work environment for an Internship - Customer Growth at FINN is vibrant and inclusive, located in a modern office in Munich. The team culture promotes collaboration, fun events, and flexibility, allowing interns to work two to three days a week from home, ensuring a well-rounded experience.

When answering this question, emphasize your analytical skills and creativity. Discuss how you would research customer feedback to identify pain points and use that data to suggest improvements. Highlight the importance of communication with different departments to ensure the strategies are aligned with overall company goals.

Share a specific example where you identified an inefficiency. Detail the steps you took to improve the process, the challenges you faced, and the positive impact it had on customer satisfaction or team efficiency. Be sure to showcase your problem-solving skills.

Discuss your approach to engaging with clients through surveys, interviews, or feedback forms. Emphasize active listening and how you would translate learned insights into actionable strategies. Mention any experience you have with customer research or data analysis.

Mention the importance of clear communication and mutual respect. Describe how you would work to ensure that both you and the Key Account Managers are aligned on goals and share relevant information to support each other in their roles effectively.

Talk about using metrics and KPIs such as Net Promoter Score (NPS), customer feedback surveys, and retention rates to evaluate the success of initiatives. Emphasize a continuous improvement mindset and your willingness to adapt strategies based on results.

Even if limited, be honest about any relevant internships or projects where you interacted with clients. Highlight any relevant skills such as problem-solving, communication, or experience with CRM software that can translate into a customer growth role.

Express genuine interest in the company’s mission in sustainable mobility and your enthusiasm for learning in a fast-paced startup. Discuss how this internship aligns with your career goals and how you can add value to the team.

Identify potential challenges like market competition or client engagement. Offer insights on how to mitigate these issues through strategic planning, agile methodologies, or by leveraging data analytics to make informed decisions.

Explain your organizational skills, focusing on how you would use tools or methods such as to-do lists, project management software, or regular check-ins to stay on top of deadlines and manage competing priorities effectively.

Share a specific situation where effective communication and empathy helped you build rapport with a client or teammate. Emphasize the importance of trust and collaboration, and how these relationships aided project success.