Care Navigator - Remote (Cleveland, Ohio Based)

As a Care Navigator at Remo, you will be responsible for building strong relationships with individuals living with dementia and their caregivers. You'll provide compassionate support, coordination of care, and education throughout their journey. Your role will also involve collaborating with a team of healthcare professionals, managing care assessments, and serving as a crucial liaison between Dyads and local in-home partners, ensuring seamless communication and advocacy on their behalf.

To be a successful Care Navigator at Remo, you should have at least two years of experience in roles such as Care Navigator, Community Health Worker, or Case Manager, particularly with older adults. Strong interpersonal skills, the ability to actively listen and provide non-judgmental support, as well as organizational skills to manage notes and care coordination are essential. Experience with electronic health records is also preferred, but your passion for helping others and understanding the complexities of dementia care are what truly matter.

The Care Navigator role at Remo stands out because it's fully remote with set clinic times that offer flexibility. Unlike traditional healthcare settings, you have a unique opportunity to voice your ideas and influence care delivery directly. Your insights will be sought after to improve how we serve Dyads, and you won't feel like just another part of a large system but an integral part of a mission-driven company focused on making meaningful change.

In this Care Navigator position at Remo, you'll collaborate within a supportive interdisciplinary team that includes Neurologists, Geriatricians, Pharmacists, Social Workers, and RNs. The team approach fosters a holistic view of patient care, ensuring you have the resources and expertise to support Dyads effectively while participating in daily huddles and weekly conferences.

As a remote Care Navigator at Remo, you'll enjoy the convenience of a fully remote work environment with flexible scheduling options. You're encouraged to work independently while maintaining a collaborative spirit by participating in virtual team meetings. Additionally, Remo values self-directed improvement and actively seeks your feedback for enhancing services. This community-focused approach creates a culture of support and innovation.

When engaging emotionally with caregivers and families, it's important to practice active listening. Acknowledge their feelings and validate their concerns. Share your experiences or provide information that might help alleviate their worries. Demonstrating empathy will build trust and foster a collaborative environment, which is crucial in a Care Navigator role.

To effectively coordinate care with multidisciplinary teams, clear and regular communication is key. I always ensure that everyone is on the same page about patient needs and care plans. Utilizing tools for tracking progress and setting shared goals is essential. I also advocate for a team approach, encouraging input from all members to enhance patient outcomes.

In a past role, I worked with a Dyad facing conflicting care recommendations. I navigated this challenge by facilitating a meeting with all parties involved, emphasizing open communication. I ensured that the concerns of both the patient and caregivers were heard, then guided them through options based on evidence-based practices. This not only resolved the conflict but also strengthened trust and rapport.

I have extensive experience navigating EHR systems, ensuring that all patient information is accurately recorded and up to date. Keeping meticulous notes is essential, especially in a Care Navigator role, as it supports effective communication with the care team and ensures continuity of care for Dyads.

Success as a Care Navigator can be measured by patient satisfaction, improvements in care coordination outcomes, and achieving key performance indicators related to Dyads’ health and service utilization. Gathering feedback from both patients and their caregivers regularly allows me to assess what’s working and what needs adjustment.

If a caregiver is struggling, I would start by actively listening to their challenges, expressing empathy regarding their situation. I would then discuss practical support solutions, whether that's respite care, support groups, or educational resources on managing caregiver stress. It’s important to empower them to seek help and provide various avenues for support.

The most significant challenges include managing daily care responsibilities, emotional and physical stress, and navigating the healthcare system. Many caregivers also experience isolation, so it’s crucial to foster community connections and provide access to support groups and educational resources, which can alleviate some of the burdens they face.

I often conduct sessions where I break down key aspects of dementia care into digestible topics. For instance, I might discuss communication strategies that simplify interactions with loved ones, focusing on patience and understanding. These educational sessions are tailored to the caregiver's context, making them highly relevant and practical.

Prioritization in a Care Navigator role requires a systematic approach. I would identify urgent needs based on patient conditions, use a digital task management tool to track care activities, and regularly review priorities with the team. Balancing immediate patient needs with scheduled assessments ensures that I effectively manage my time.

My motivation stems from the desire to make a meaningful difference in the lives of individuals with dementia and their caregivers. Witnessing the resilience of Dyads and being able to provide support during such a challenging time ignites my passion for this work. It's rewarding to facilitate connections and help families navigate their journey together.