Director, Business Operations

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real-time analytics, powerful broadcast technology, and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsports fanatics, producers and casual sports fans … united by a shared passion to delight the underrepresented communities we serve. We are creating the essential destination for our sports and we’re looking for people like you to help us!

THE ROLE: 

FloSports is looking for a Director of Business Operations to play a critical role in driving the organization’s operational processes, spearheading critical change projects, and developing operational strategy. 

Based in Austin, Texas, this role reports to the VP of Operations and manages a small team of direct reports. The Director of Business Operations will partner with senior level stakeholders across the organization to strengthen processes supporting the acquisition, creation, monetization, and delivery of content to FloSports’ customers. 

A few characteristics which will make you successful in this role:

• You’re entrepreneurial, aren’t afraid of failure, and have demonstrated success while overcoming roadblocks

• You’re humble, receptive to feedback, and willing to roll up your sleeves and do the work yourself when needed

• You can synthesize ambiguous problems and break them down into structured, manageable steps to solve

• You lead with low ego and can foster relationships with senior management and junior employees across the organization

RESPONSIBILITIES:

Process and Technology Improvement

• Drive continuous process improvement initiatives across the content acquisition and content creation teams to streamline operations, reduce costs, and maximize resource utilization

• Implement performance metrics to measure operational performance and identify areas for improvement.

• Partner with IT, Enterprise Systems, and Business Intelligence teams to build or improve upon FloSports’ internal operational tech stack. 

Operational Planning

• Build and implement operational plans aligned to both company and sport-specific strategies. 

• Drive the Quarterly Business Review process for FloSports’ priority sports.

• Manage the weekly meeting cadence of sport-specific discussions and problem-solving across General Managers and functional leaders.

Financial and Data Acumen

• Partner with Business Intelligence to build and maintain dashboards supporting the content acquisition, content creation, and operations teams.

• Collaborate with senior leadership, General Managers, and FP&A to develop investment cases aiming to grow revenue, reduce costs and make build vs buy decisions.

• Build, maintain and understand basic financial models

• Analyze large and often unstructured sets of data and implement recommendations based on your analysis. 

Leadership

• Manage, mentor, and grow the capabilities of the Business Operations Team

• Lead impactful, cross departmental initiatives that span content, marketing, live production, product, and engineering.

• Motivate and persuade stakeholders across the business to adopt changes

• Succinctly communicate updates, successes, and risks up and down through the organization

KNOWLEDGE, SKILLS AND ABILITIES: 

• 8+ years of experience in business operations, finance, corporate development, strategy or a similar role

• Prior experience directly managing people 

• Prior success in building and growing teams within a fast-growing company

• Ability to interpret and draw conclusions from P&L statements.

• Experience managing projects, timelines and resources across various departments and/or stakeholders

• Proficiency in data analysis tools, business intelligence tools and reporting software (Salesforce, Domo)

• Deep familiarity with Microsoft Excel and Google Suite

• Strong written and verbal communication skills, capable of presenting data and recommendations to stakeholders at all levels of the organization

• Experience in sports, streaming, live event production, technology, or a related field

OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. 

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman

• Flexibility at work - you can take control of your profession and personal schedule

• All-hands events hosted in beautiful Austin, Texas 

• Annual equity awards for all top performers

• Competitive and comprehensive medical, dental and vision plans

• Peace of mind through company-paid short-term disability, long-term disability and life insurance

• Generous 401(K) company match vested immediately

• Progressive parental leave policies

• Flexible paid time off

• Hack-a-thons and a full calendar of team-building and social events

• Company donation to youth teams and leagues that our employees coach

• Stocked snack bar, catered lunch and breakfast tacos every week