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Operations Aide (NCS) - Baltimore Convention Center

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THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 3/31/2025

SALARY RANGE: $38,585.00 - $41,224.00

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

POSITION OVERVIEW

An Operation Aide is responsible for various independent and team-oriented operational and custodial duties throughout the Baltimore Convention Center. These duties include breaking down and setting up tables, chairs, risers, stages, dance floors and other show equipment. The position cleans and disinfects, changes trash, cleans floors and completes other cleaning duties throughout the restrooms, facilities, and outdoor grounds. Additional duties include unloading supplies and materials, maintaining the outdoor grounds, and operating motorized equipment.

ESSENTIAL FUNCTIONS

Sets-up and tears down of facility equipment (i.e., chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, etc.) for all events.
Interacts with event attendees and clients in a service-oriented environment and answers basic questions/requests or obtains a supervisor to assist
Performs various custodial and housekeeping functions for the facility, including but not limited to:
Clean and disinfect restrooms and replenish supplies.
Empty, clean, and line wastebaskets and recycling containers inside and outside of facility.
Sweep, mop, scrub, and wax floors and clean, extract, vacuum carpet.
Wash walls and clean interior and exterior windows.
Polish elevators, escalators, railings, and other metal fixtures.
Dust, polish, clean, arrange and move furniture and equipment.
Follow instructions regarding the use of chemicals and supplies as directed.
Operates motorized equipment (i.e. forklift, scrubber, lawn mower, ride on sweeper, skid loader, Cushman cart, vacuum cleaner, and trash compactor.)
Maintains storage areas, supplies, and equipment as necessary.
Informs supervisor of inventory needs.
Performs various facility maintenance tasks as assigned.
Loads and unloads supplies and materials.
Maintains out-door areas and grounds and assists with snow removal.
Performs other duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: High School Diploma or GED equivalent. * Commensurate experience will be considered in lieu of high school diploma*

AND

EXPERIENCE: One year of experience as a laborer.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to work effectively in a service-oriented environment subject to frequently changing priorities and interruptions.
Ability to communicate and interact effectively with fellow staff and diverse constituents.
Ability to stand and walk for large portions of day; may lift and carry objects up to 40 lbs.
Ability to work under high pressure in meeting urgent deadlines.
Ability to establish and maintain effective working relationships with staff, contractors, and facility users.
Ability to identify job related challenges and make corrective recommendations to supervisor.
Ability to effectively read written instructions, manuals, signs, and product labels in English.
Knowledge of proper and safe use of custodial equipment, chemicals, tools, etc.
Ability to work independently in the absence of supervision.
Ability to operate a wide variety of equipment including forklift, floor scrubbers, skid loaders, Cushman cart, vacuum cleaner, trash compactor, and other equipment as required.
Ability to assist general public and show promoters with basic questions/problems or obtain a supervisor who can assist.
Ability to understand and follow instructions in English, both orally and in writing.

BENEFITS

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

https://humanresources.baltimorecity.gov/hr-divisions/benefits

☒ FINANCIAL DISCLOSURE

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Average salary estimate

$39904.5 / YEARLY (est.)

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$38585K

$41224K

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What You Should Know About Operations Aide (NCS) - Baltimore Convention Center, City of Baltimore

If you're looking to step into a dynamic role at the Baltimore Convention Center, we're excited to introduce the Operations Aide position with NCS! This isn't just any job; it's an opportunity to be part of a vibrant team responsible for keeping one of the city's most iconic venues running smoothly. As an Operations Aide, your daily tasks will vary from setting up and breaking down tables, chairs, and other equipment for events, to ensuring the facilities are clean and welcoming for visitors. You'll be actively involved in maintaining the outdoor grounds, performing custodial duties, and even operating some neat motorized equipment like forklifts and scrubbers. Interaction is key in this role, as you'll be engaging with event attendees and providing exceptional service. You'll need to be flexible and ready for anything, as priorities can shift quickly. With a strong emphasis on teamwork, this position will require you to communicate openly and effectively with both your fellow staff and the public. If you have a passion for service and enjoy staying active, this is the perfect job for you. Plus, with benefits that are competitive and generous, joining the NCS team at the Baltimore Convention Center could be the fresh start you've been looking for!

Frequently Asked Questions (FAQs) for Operations Aide (NCS) - Baltimore Convention Center Role at City of Baltimore

What are the responsibilities of an Operations Aide at NCS in the Baltimore Convention Center?

An Operations Aide at NCS in the Baltimore Convention Center is tasked with a variety of responsibilities, primarily focused on setting up and breaking down event equipment, maintaining cleanliness throughout the venues, and ensuring a pleasant experience for guests. Daily tasks include loading and unloading supplies, operating maintenance equipment, and performing custodial duties like cleaning restrooms and floors.