Director, Digital Technology

The Director, Digital Technology at Fidelity Health Care is responsible for shaping strategic decisions related to web engineering, mentoring associates, and leading initiatives that improve the overall digital experience for customers. This role involves collaboration with other leaders in an agile environment, and also focuses on resource planning, hiring talent, and implementing resilient web systems.

To qualify for the Director, Digital Technology role at Fidelity Health Care, candidates should have over 10 years of experience in SRE-driven design, expertise with JavaScript frameworks, and familiarity with Agile delivery processes. Additionally, experience in mentoring teams, knowledge of cloud solutions, and a solid understanding of secure coding standards are desired.

Essential skills for the Director, Digital Technology position at Fidelity Health Care include strong technical expertise in cloud solutions, containerization, and a proven track record of delivering complex application architectures. A passion for functional programming, front-end design patterns, and DevSecOps practices is also crucial to excel in this role.

Fidelity Health Care embraces a hybrid working model for the Director, Digital Technology position. This model aims to balance on-site and offsite work to foster productivity and team collaboration. Most hybrid roles require attendance at the office every other week, ensuring both team cohesion and flexibility for associates.

The team culture for the Director, Digital Technology role at Fidelity Health Care is collaborative and fast-paced. With a focus on crafting exceptional digital experiences, team members are encouraged to share knowledge, innovate together, and advance the digital strategy with the ultimate goal of delighting customers.

When discussing mentoring strategies during the interview, emphasize your approach to fostering a supportive environment. Share specific examples of how you've successfully developed talent in the past and how you plan to empower your team at Fidelity Health Care through coaching and resource sharing.

To answer this question effectively, recount a situation where you led the implementation of SRE-driven design. Discuss the frameworks you used, the outcomes achieved, and how those experiences align with the needs of Fidelity Health Care's technology initiatives.

Provide a comprehensive answer by explaining your methods for assessing talent needs, how you prioritize roles based on project demands, and the importance of aligning recruitment strategies with company culture, particularly at Fidelity Health Care.

Highlight a significant project where you encountered obstacles and how you overcame them. Focus on your leadership role, the team's performance, and the techniques you used to motivate and ensure alignment with business goals, particularly in the context of digital technology.

Share your methods for keeping up with industry trends, such as attending conferences, participating in professional networking, or leveraging online courses. Emphasize your commitment to continuous learning and how this benefits your approach as the Director, Digital Technology.

Discuss your familiarity with Agile methodologies, including frameworks like Scrum or Kanban. Provide examples of successful Agile projects you've led, illustrating the impact on team productivity and customer satisfaction within a previous organization.

Describe your strategy for striking a balance between technical excellence and understanding business priorities. Highlight how you involve stakeholders in discussions and prioritize projects that deliver value while aligning with the overall mission of Fidelity Health Care.

Cover your hands-on experience with cloud platforms and how they've transformed past projects. Highlight the importance of cloud solutions in enhancing scalability and efficiency, which directly relates to the goals of Fidelity Health Care's digital strategy.

Articulate your process for gathering customer insights and integrating them into ongoing projects. Provide examples of how customer feedback has shaped previous digital initiatives and how this aligns with maximizing value for Fidelity Health Care customers.

Identify key success factors such as effective team leadership, continuous improvement, and alignment with business objectives. Discuss how these factors will guide your actions as Director, Digital Technology, to drive excellence in digital experiences at Fidelity Health Care.