Siebel Application Support Specialist

As a Siebel Application Support Specialist at Inetum, your key responsibilities will include providing L2/L3 support for Siebel Applications specifically within the banking sector. You will troubleshoot and resolve issues linked to Siebel Workflows, Business Components, and Integration Objects. Collaborating with business representatives and developers to diagnose incidents is also essential, as is conducting root cause analysis to implement long-term fixes for recurring problems.

To qualify for the position of Siebel Application Support Specialist at Inetum, candidates should possess strong knowledge of Siebel with experience in DEV/Configuration areas. Familiarity with databases such as Oracle or DB2, alongside skills in troubleshooting Siebel EAI, is important. The ideal candidate will also have a good command of English and a solid blend of creativity and communication skills.

Essential technical skills for a Siebel Application Support Specialist at Inetum include a strong grasp of the Siebel Data Model, the Siebel Product Configurator, and Siebel Open UI. Additionally, experience with Siebel EAI, encompassing Web Services, MQ, and REST is crucial for effectively resolving issues and ensuring smooth operations.

In your role as a Siebel Application Support Specialist at Inetum, you will provide L2 and L3 support for Siebel Applications. This includes troubleshooting and resolving complex issues, carrying out root cause analysis, and collaborating with various stakeholders to ensure incidents are diagnosed and managed effectively.

Inetum offers a comprehensive benefits package for its Siebel Application Support Specialists, which includes full access to language learning platforms, personalized tech learning resources, tailored workshops for career growth, medical subscriptions, meal tickets, and a monthly budget for flexible benefits. Moreover, employees enjoy wellbeing activities and access to fitness services.

When faced with issues in Siebel Applications, I first gather all relevant information including error logs and user feedback. Then, I perform a step-by-step analysis to identify the root cause, whether it’s related to Workflows, Business Components, or Integration Objects. Collaborating with developers and utilizing my knowledge of the Siebel Data Model is crucial in the process.

Certainly! My experience with Siebel EAI includes troubleshooting various integration methods such as Web Services, MQ, and REST. I ensure that the integrations are functioning as intended and promptly resolve any issues that may arise, which significantly contributes to the robustness of the applications.

My approach to root cause analysis includes a systematic review of incidents where I assess the problem, collect data from logs, and determine patterns. I work closely with team members to brainstorm potential causes and implement effective long-term solutions, ensuring similar issues are prevented in the future.

I keep my Siebel Application knowledge current by actively engaging with training resources offered by my company, participating in online courses, and staying involved with Siebel community forums. Networking with peers and attending relevant workshops also keeps me updated on the latest industry trends and technologies.

In a previous role, I encountered a critical incident where several banking transactions were failing due to a Siebel issue. I promptly coordinated with my team to diagnose the problem, communicated with users about the status, and implemented a fix efficiently, ultimately resolving the issue before it affected more transactions.

Siebel Open UI is a modern framework that allows for responsive and customizable user interfaces in Siebel applications. My understanding of it includes its ability to adapt the UI based on device types and user preferences, enhancing the overall user experience significantly.

In situations where there are conflicting priorities, I prioritize based on severity and impact on the business. I communicate with stakeholders about timelines and keep them updated on progress. I believe maintaining transparency with users while balancing workloads leads to better overall outcomes.

In a previous role, I identified a recurring issue related to data synchronization in Siebel applications. After thorough investigation, I collaborated with the development team to create a robust automated script that addressed the issue. This reduced the occurrence to nearly zero, ultimately improving the application's reliability.

When communicating complex technical issues to non-technical users, I use clear, concise language, avoiding technical jargon. I often break down the issue into simpler concepts and use visual aids or examples to illustrate the problem and solution, ensuring that users feel informed and confident.

I believe I am a good fit for the Siebel Application Support Specialist role at Inetum due to my strong technical background in Siebel applications, my problem-solving skills, and my ability to communicate effectively with diverse teams. Additionally, my enthusiasm for continuous learning aligns well with Inetum’s commitment to innovation and growth.