Affordable Housing Leasing Consultant (REF8511Q) - job 1 of 2

As an Affordable Housing Leasing Consultant at FPI Management, your primary responsibilities include engaging with potential and current residents, conducting property tours, and managing the rental application process. You'll need to maintain occupancy levels by adopting effective leasing techniques and adhering to Fair Housing laws. Additionally, you'll support marketing efforts and assist in resident retention initiatives, all while ensuring compliance with FPI's Standard Operating Procedures.

To become an Affordable Housing Leasing Consultant at FPI Management, you should have a familiarity with affordable housing programs such as LIHTC and HUD programs, alongside a minimum of one year of experience in a similar role or related fields like customer service or sales. You need at least a high school diploma, with a college degree preferred, and strong computer skills, especially proficiency in Microsoft Office and property management software. Bilingual candidates (English/Spanish) are highly preferred.

FPI Management is committed to the professional development of its Affordable Housing Leasing Consultants by offering extensive training programs and ongoing career growth opportunities across their 850+ managed communities. Employees receive access to comprehensive benefits packages and the chance to participate in various learning and development initiatives, making it a great place to cultivate your career in property management.

Successful Affordable Housing Leasing Consultants at FPI Management typically possess strong interpersonal and communication skills to effectively engage with residents. Customer service excellence, basic computer skills, and a solid understanding of property management operations are also crucial. Bilingual skills in English and Spanish are highly beneficial in catering to a diverse resident base.

Working as an Affordable Housing Leasing Consultant at FPI Management involves being part of a dynamic and supportive team that values collaboration and professionalism. You will regularly interact with a variety of clients and residents, fostering a sense of community and ensuring high standards of service. The company promotes a culture committed to growth while ensuring compliance with Fair Housing laws and maintaining the safety and comfort of all residents.

It is essential to be familiar with Fair Housing laws, which protect residents from discrimination based on race, color, religion, sex, national origin, familial status, or disability. As an Affordable Housing Leasing Consultant, my role involves ensuring compliance with these laws by treating all potential and current residents fairly and equitably, maintaining precise and confidential resident records, and providing a welcoming environment for everyone.

I believe in adopting a proactive approach to client relations by being approachable and responsive to residents’ inquiries. Listening actively to resident concerns and feedback helps establish trust and rapport. Regular follow-ups and maintaining open lines of communication ensure that residents feel valued and heard, which is critical in fostering a positive community atmosphere.

To boost occupancy rates, I would analyze current market trends and adjust marketing strategies accordingly. This could involve enhancing online listings and engaging in community outreach initiatives. It’s vital to ensure that potential residents have an excellent experience during their tours, showcasing the benefits of living at the property. Collaborating with the marketing team to run promotions and events could also attract more residents.

I have hands-on experience processing rental applications, ensuring all necessary documentation is collected and verified. I am diligent in maintaining confidentiality and integrity of resident files. My role includes explaining lease agreements to prospective tenants clearly and ensuring compliance with all legal requirements, which helps set a positive tone from the start of the lease.

When handling a maintenance complaint, I would first listen actively to the resident’s concerns to fully understand the issue. Then, I would document the complaint accurately and report it to the maintenance team promptly. Following up with the resident to ensure completion of the maintenance request and to inform them of any updates reinforces my commitment to excellent customer service.

Marketing plays a crucial role in my effectiveness as an Affordable Housing Leasing Consultant, as it helps attract potential residents to the community. I would work on updating marketing materials and online listings, ensuring they reflect the property’s offerings and advantages. Collaborating with the marketing team to develop initiatives that resonate with the target demographic is also part of my responsibilities.

To stay organized while managing numerous resident files, I utilize digital tools and property management software to keep everything sorted and accessible. I set reminders for follow-ups and maintain a checklist for key documents required for various processes. Regularly updating entries and filing documents helps in maintaining an efficient workspace, enabling me to provide prompt service.

In a previous role, I encountered a situation where a resident was upset due to a delay in maintenance. I listened to their concerns empathetically and assured them I would escalate the issue immediately. By maintaining open communication and providing regular updates on the resolution process, I was able to keep the resident informed and satisfied, ultimately turning a negative situation into a positive one.

Essential skills for an Affordable Housing Leasing Consultant include strong interpersonal and communication abilities, excellent customer service skills, and an understanding of housing regulations. Additionally, proficiency in computer applications and property management software is important for maintaining files and managing applications effectively.

I keep up with changes in housing regulations and property management trends through ongoing education, attending industry seminars, and subscribing to relevant newsletters. Networking with other professionals in the field also provides opportunities to discuss best practices and share insights about changes that could impact our practices.