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Assistant Community Director (REF8447T)

Company Description

Multifamily Property Management

Job Description

• Property Name: Everett Apartments
• 7227 W Windmill Ln, Las Vegas, NV 89113, USA
• Full-Time
• Unit Count: 178
• Driver's License Required

The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s).

Pay: $20 - $21 / Hour

DUTIES AND RESPONSIBILITIES

  1. Client Relations

    1. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations.

  2. Communication

    1. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.

    2. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

  3. Employee Management

    1. Operate the property in the absence of the Community Director.

    2. Responsible for training and onboarding of new leasing team members.

  4. Leasing/Occupancy

    1. Maintain occupancy levels as established by owner/budget expectations.

    2. Exhibit professional leasing techniques.

    3. Assist with the completion of the monthly Market Surveys and analysis.

    4. Implement advertising and marketing strategies for the apartment community as needed.

    5. Exhibit closing ratios in regards phone and walk-in traffic per FPI policy.

    6. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.

    7. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.

    8. Assist with the implementation of resident retention programs.

    9. Ensure the safety, comfort and privacy of all property residents.

    10. Ensure move-in orientation is completed consistently with new residents.

  5. Revenue Management

    1. Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover

    2. Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.

    3. Accurately processing vendor invoices and managing accounting month end.

  6. Reporting and Document Management  

    1. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.

    2. Responsible for the daily integrity and confidentiality of resident files.

    3. Ensure that documents and reporting systems are maintained, updated, and organized.

    4. Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.

    5. Assist in budget preparation and delivery.

  7. Risk Management

    1. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.

    2. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.

    3. React calmly and professionally in emergency, emotional and/or stressful situations.

  8. Facility Maintenance 

    1. Assist residents with reporting of maintenance needs.

    2. Document facility and maintenance needs and ensure timely completion.

    3. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.

    4. Follow up on maintenance requests to promote resident communication and satisfaction.

  9. Other

    1. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.

    2. Comply with all Fair Housing Laws and FPI policies and procedures.

    3. Promote a professional image by adhering to FPI Management's Dress Code Policy.

    4. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

    5. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

    6. Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

  • Google Mail (GMail)
  • Google Drive
  • RealPage
  • Internet Use
  • Basic Computer Skills
  • Management
  • Customer Service

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$42640 / YEARLY (est.)
min
max
$41600K
$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Community Director (REF8447T), FPI Management, Inc.

Are you ready to jump into an exciting role as an Assistant Community Director at Everett Apartments in sunny Las Vegas? At FPI Management, we’re looking for someone just like you! In this full-time position, you’ll partner closely with the Community Director to make sure our vibrant community of 178 units thrives. Your days will be filled with dynamic responsibilities like managing resident relations, training a fantastic team of leasing consultants, and ensuring we achieve our occupancy goals. You’ll also navigate the essential aspects of revenue management, from timely rent collections to maintaining strong vendor relationships. If you love engaging with residents, organizing community events, and ensuring a safe and comfortable living environment for all, this could be your dream job! You’ll help to keep our property running smoothly and efficiently and ensure that every resident feels right at home. With your strong communication skills and ability to manage a variety of tasks, you’ll play a key role in maintaining positive relations with residents, vendors, and clients alike. Join a company that values you and offers growth opportunities, along with competitive pay between $20 and $21 per hour. Come be a part of our FPI family, and let’s create the best living experience together!

Frequently Asked Questions (FAQs) for Assistant Community Director (REF8447T) Role at FPI Management, Inc.
What are the daily responsibilities of an Assistant Community Director at Everett Apartments?

As an Assistant Community Director at Everett Apartments, your daily responsibilities will include assisting the Community Director in managing property operations, supervising the on-site staff, and ensuring residents are satisfied. You'll also handle leasing and occupancy tasks, maintain effective communication with residents, vendors, and clients, and manage revenue through timely collections and monitoring occupancy levels.

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What qualifications are needed for the Assistant Community Director position at FPI Management?

To qualify for the Assistant Community Director position at FPI Management, you should have at least one year of supervisory experience in residential property management. A high school diploma or equivalent is required, and a degree in a related field is preferred. Additionally, a valid driver's license and strong computer skills are essential for this role.

Join Rise to see the full answer
How does FPI Management support the growth of Assistant Community Directors?

FPI Management is committed to the professional growth of its team members, including Assistant Community Directors. We provide ongoing training and development programs and offer comprehensive compensation and benefits packages to ensure you have the support and resources needed to excel in your role and advance your career.

Join Rise to see the full answer
What skills will I develop as an Assistant Community Director at Everett Apartments?

As an Assistant Community Director at Everett Apartments, you will develop a variety of important skills, including property management, effective communication, team leadership, conflict resolution, and customer service. You'll also enhance your understanding of revenue management strategies and improve your proficiency in various property management software tools.

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What is the work environment like for an Assistant Community Director at FPI Management?

The work environment for an Assistant Community Director at FPI Management is dynamic and collaborative. You'll be part of a supportive team that values communication and efficiency, working together to create a welcoming community for our residents. Expect a balance of indoor and outdoor work as you engage with residents, oversee operations, and ensure the property is running smoothly.

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Common Interview Questions for Assistant Community Director (REF8447T)
How do you prioritize tasks as an Assistant Community Director?

When answering this question, emphasize your organizational skills and ability to manage multiple responsibilities. Discuss how you would assess the immediate needs of residents, the current challenges of the community, and the strategic goals set by the Community Director.

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Can you describe your experience with resident relations?

In your response, share specific examples of how you have successfully built and maintained positive relationships with residents in the past. Highlight your communication skills and any programs or initiatives you implemented to enhance resident satisfaction.

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What strategies do you use to maintain occupancy levels?

Discuss various marketing and outreach strategies you've employed to attract new residents. Mention your ability to adapt these strategies based on market trends and analysis to ensure that occupancy levels meet or exceed expectations.

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How do you handle conflicts among residents?

Share a specific situation where you successfully managed a conflict, highlighting your conflict resolution skills. Describe your approach to understanding both sides and facilitating a constructive dialogue to find a mutually beneficial solution.

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What role does teamwork play in successful property management?

Explain that teamwork is crucial in property management for fostering a positive environment for residents and staff. Share an example where collaboration led to improved outcomes and how you support your team in achieving property goals.

Join Rise to see the full answer
How would you approach training new leasing team members?

Outline your training philosophy, emphasizing the importance of thorough onboarding and mentorship. Describe how you would provide hands-on training and ensure new team members understand the company’s values and operational procedures.

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Describe a time when you had to comply with housing laws and ensure fair treatment.

Share a specific example that showcases your understanding of fair housing laws. Highlight how you ensured compliance in your past roles while promoting a fair and welcoming atmosphere in the community.

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How do you ensure the safety and security of residents?

Discuss your proactive measures to enhance community safety, such as regular property inspections, emergency preparedness drills, and establishing open lines of communication with residents regarding safety concerns.

Join Rise to see the full answer
What is your approach to managing budgets and financial reporting?

Explain your experience with budget management, focusing on how you track expenses, maximize revenue, and provide accurate financial reports to the Community Director. Highlight your analytical skills and attention to detail in financial oversight.

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Why do you want to work as an Assistant Community Director at FPI Management?

Share your enthusiasm for joining FPI Management, emphasizing the company’s values, opportunities for professional growth, and the positive impact you could make within the community. Relate your personal goals to the company's mission to demonstrate your alignment with their objectives.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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Full-time, on-site
DATE POSTED
March 11, 2025

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