Referral Navigator

As a Referral Navigator at Graham Healthcare Group, your primary responsibilities include managing EMR/Referral portals according to our acceptance guidelines, responding promptly to referral requests, applying critical thinking in managing referrals, and ensuring professional communication with referral sources. Additionally, you will conduct insurance pre-checks, escalate referrals requiring clinical approvals, and collaborate closely with the sales team to ensure a smooth transition in care.

To qualify for the Referral Navigator position at Graham Healthcare Group, you generally need an Associate’s degree and at least one year of experience in home health and customer service. You should also be proficient in managing EMR portals, possess strong communication skills, and have a good understanding of medical terminology. Detail orientation and the ability to prioritize tasks are crucial for success in this role.

Key skills for a successful Referral Navigator at Graham Healthcare Group include excellent communication and teamwork skills, detail-oriented work ethics, proficiency in Microsoft Office, and the ability to use good judgment in decision-making. Additionally, familiarity with medical terminology and experience with CRM software can enhance your efficacy in this role, helping you provide exceptional customer service.

Graham Healthcare Group offers a comprehensive benefits package for its Referral Navigators, including competitive pay, various medical, dental, and vision insurance options, company-paid life insurance, generous PTO, a 401k plan, and pension benefits. Additionally, employees have access to educational programs that provide discounts on tuition for selected courses, supporting career growth.

The Referral Navigator role is crucial at Graham Healthcare Group because it ensures efficient and effective communication and processing of referrals, which impacts patient care directly. By managing inquiries, streamlining the referral process, and collaborating with the sales and operational teams, the Referral Navigator plays an important part in facilitating timely and appropriate care transitions for patients.

When responding to this question, consider sharing your dedication to healthcare, desire to improve patient experiences, and alignment with Graham Healthcare Group's mission. Highlight specific elements of the job description that resonate with you, such as the emphasis on professionalism and collaboration.

In answering this question, reflect on your hands-on experience with EMR systems. Discuss specific systems you've worked with, your proficiency in managing data, and how you've used EMR to enhance communication and workflow in previous positions.

A good approach is to discuss your organizational strategies and any tools or techniques you leverage to manage multiple tasks efficiently. Provide concrete examples of past experiences where your prioritization led to successful outcomes.

Your response should include examples of past communication challenges and the steps you took to resolve them, emphasizing your ability to stay calm, listen actively, and pursue solutions that reinforced positive relationships.

A great answer will touch on the methods you use to maintain accuracy, such as double-checking your work, utilizing software features that reduce errors, or establishing a checklist for documentation tasks.

Share a specific situation where you used critical thinking to solve a problem or improve a process. Focus on the outcome and how your actions made a positive impact on patient care or operational efficiency.

Demonstrate your knowledge of Graham Healthcare Group by discussing its history, mission, and the services it provides. Mention any innovative solutions or systems that set the company apart in the healthcare industry.

Address your understanding of HIPAA regulations and your experience maintaining confidentiality in past roles. Emphasize the importance of data protection and your proactive measures to safeguard sensitive information.

Provide examples from your background that showcase your customer service philosophy, especially situations where you made a meaningful difference in patient interactions or resolved client concerns effectively.

Discuss the criteria you use to identify when a situation requires escalation and your experience in coordinating with clinical teams. Highlight your communication skills and ability to advocate for patient needs while adhering to protocols.