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Remote Benefits Customer Service Specialist/Benefits Representative/Sales Specia

Are you a detail-oriented professional who thrives in a fast-paced environment? Marion County Public Works is looking for an Administrative Assistant to support essential functions like recruitment, payroll, and employee support. In this role, you will act as a liaison between Marion County Public Works and the County’s Human Resources and Central Payroll teams, ensuring a smooth recruitment and hiring process, accurate payroll data entry, and strong administrative support for the Public Works department. You will collaborate with supervisors and staff to keep operations running seamlessly while ensuring compliance with policies and regulations.If you have strong administrative skills, enjoy problem-solving, and thrive in a team-focused setting, we want to hear from you!GENERAL STATEMENT OF DUTIESPerform technical and/or administrative assignments of a department or agency-wide scope. This classification encompasses positions in large, multi-program, and division departments, in which the position devotes the majority of time as a liaison with Finance and Human Resources, managing time reporting and accounting for a variety of shift work.SUPERVISION RECEIVEDWork under the general supervision of a manager or supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness through the analysis of performance, reports and conferences.SUPERVISION EXERCISEDMay provide lead direction to employees performing clerical support duties.Recruitment, Hiring, and Onboarding• Coordinates the department’s recruitment, hiring, and onboarding processes.• Enters new requisitions into NEOGOV and collaborates with the HR Recruitment team throughout the process.• Schedules interviews and prepares interview packets for the interview panel.• Assists with coordinating pre-employment contingency checks, including DMV checks, background checks, and drug testing.• Schedules pre-employment drug screens, medical physicals (DOT, non-DOT, and USCG), medical card renewals, and audio tests.• Manages new hire paperwork and submits all required documentation to HR via Laserfiche.• Completes the hiring process in NeoGov, including finalizing new hires and rejecting remaining candidates.• Sends offer letters to selected candidates.• Processes IT New Hire Account Forms and ensures badge access or key issuance is properly submitted and tracked.• Conducts Public Works New Employee Orientation (PW NEO) and ensures orientation materials are current.• Coordinates and communicates with staff, management, and other County departments regarding recruitment processes, hiring updates, and related correspondence, while composing messages requiring a high degree of initiative and judgment.Payroll• Responsible for time sheet data entry, auditing, retro adjustments, coordinating separations/final pays, and bi-weekly payroll reporting.• Processes bi-weekly payroll, including daily, weekly, bi-weekly, and crew timesheets, ensuring accuracy and compliance with Marion County policy, Collective Bargaining Agreements, labor laws, and Marion County Personnel Rules.• Notifies staff proactively about early payroll deadlines, payroll changes, and other relevant updates.• Audits timesheets and works with employees and supervisors to correct errors before the deadline.• Communicates with the County Leave Administrator regarding protected leave designations and maintains related documentation.• Scans and submits physical timesheets to Central Payroll.• Processes payroll retros in a timely and accurate manner.• Picks up paychecks from Courthouse Square as needed and distributes them to employees.• Generates and distributes bi-weekly payroll reports to management, including leave balances, temporary employee hours, and leave without pay (LWOP).• Maintains and audits the Working Out of Class (WOC) and Trainer Pay approval lists.Employee Separations and Final Pays• Works with supervisors and staff to ensure a smooth separation process.• Prepares and submits timesheets and final pay packets to Central Payroll for processing.• Submits Personnel Action (PA) forms to Human Resources (HR) for resignations, retirements, temporary assignment ends, and terminations.• Handles confidential dismissal paperwork and coordinates the secure delivery of final paychecks.• Manages the offboarding process, ensuring the return of County equipment, badges, keys, and other assigned items.• Picks up final paychecks from Courthouse Square as needed.Evaluations• Generates upcoming evaluation lists and distributes them to managers.• Receives and processes completed evaluations.Human Resources & Payroll Department Rep• Acts as a liaison between Public Works and HR.• Notifies HR of all personnel changes and prepares Personnel Action forms as needed.• Scans miscellaneous HR documents into Laserfiche.• Processes Position Review Forms, New Position Request Forms, and other HR forms requiring the Director’s signature.• Attends quarterly HR Department Rep meetings.• Acts as a liaison between Public Works and Central Payroll.• Collaborates with the Central Payroll Team to resolve payroll issues and stays up to date with the latest FIMS/RAMS system updates.Public Works Admin Support• Provides back-up support for the front desk and dispatch center.• Performs miscellaneous tasks as assigned.Other duties as assigned by your supervisor.Participates in basic through advanced incident command training and drills to maintain proficiency in EOC operations. Assumes any position as assigned in the EOC, up to and including command staff. Emergency Management duties may require working long hours outside normal business hours, weekend/holiday work, and may occur with little or no advance notice.EXPERIENCE AND TRAINING• Graduation from high school, or equivalent; AND• Four years of progressively responsible experience in an office environment in a liaison or coordinating role; OR• Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.PREFERENCESSupplemental course work in business administration, accounting, computer programs or a closely related field.KNOWLEDGE, SKILLS, AND ABILITIESConsiderable knowledge of administrative procedures and the ability to apply those principles; office equipment, computer equipment and programs, and demonstrated skill in their use; office record keeping procedures and accounting principles; laws and regulations as they pertain to the position.Ability to effectively coordinate the work of support positions; communicate effectively in both verbal and written form; maintain effective working relationships with coworkers, administrative employees from a variety of agencies, and the public.PHYSICAL REQUIREMENTSOperates a motor vehicle; stands; sits; moves about the work area; reaches overhead; climbs stairs; bends forward; lifts up to 30 lbs.; pushes or pulls 30 lbs.; moves carts weighing up to 30 lbs.; carries up to 30 lbs.; operates a keyboard; rapid-mental/hand/eye coordination; distinguish colors and shades; use depth perception; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; may be exposed to office chemicals such as toner.

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What You Should Know About Remote Benefits Customer Service Specialist/Benefits Representative/Sales Specia, Globe Life

Are you ready to take your customer service expertise to new heights? Marion County Public Works is seeking a dedicated Remote Benefits Customer Service Specialist to join our vibrant team in Savannah, GA. In this role, you'll become the linchpin between our organization and our valued employees, ensuring they have all the information they need regarding their benefits. Your responsibilities will include answering inquiries with a friendly smile, managing benefits enrollment, and providing guidance on claims processes. You’ll play a pivotal role in maintaining employee satisfaction by helping them navigate our benefits system effortlessly. If you possess a deep understanding of various employee benefits and have a knack for problem-solving, this could be the perfect fit for you! Join us and become a part of a community that truly values its employees. We believe in fostering a collaborative environment where every team member contributes to our mission. With your strong communication skills and customer service background, you'll enhance our support services and create a positive experience for all employees looking for direction on their benefits. If your passion lies in helping others and you thrive in a fast-paced setting, Marion County Public Works is eager to hear from you!

Frequently Asked Questions (FAQs) for Remote Benefits Customer Service Specialist/Benefits Representative/Sales Specia Role at Globe Life
What does a Remote Benefits Customer Service Specialist do at Marion County Public Works?

As a Remote Benefits Customer Service Specialist with Marion County Public Works, you will serve as a critical point of contact for employees seeking information about their benefits. Your role involves guiding employees through the enrollment process, addressing their concerns effectively, resolving issues, and ensuring they feel supported in navigating their options. You'll be an integral part of delivering exceptional customer service and improving employee satisfaction.

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What qualifications are required for the Remote Benefits Customer Service Specialist at Marion County Public Works?

To be successful as a Remote Benefits Customer Service Specialist at Marion County Public Works, candidates should have prior experience in customer service, ideally in a benefits-related role. A strong understanding of employee benefits, excellent communication skills, and the ability to solve problems efficiently are essential. Additional qualifications paired with knowledge of relevant laws and regulations will grant you an edge.

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How does Marion County Public Works support its Remote Benefits Customer Service Specialists?

Marion County Public Works is committed to supporting its Remote Benefits Customer Service Specialists by providing ample training opportunities, tools, and resources to excel in their roles. The organization fosters a collaborative environment, enabling team members to share insights and best practices. Regular team meetings and professional development workshops ensure you’ll always be up to date with the latest policies and benefits changes.

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What makes Marion County Public Works a great place to work for a Remote Benefits Customer Service Specialist?

Marion County Public Works values its employees and offers a supportive work culture that thrives on teamwork, diversity, and growth opportunities. As a Remote Benefits Customer Service Specialist, you’ll enjoy flexibility in your work environment alongside access to extensive career development resources. The organization is dedicated to ensuring employees feel appreciated and engaged, which makes it a fantastic workplace.

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How can I prepare for the role of Remote Benefits Customer Service Specialist at Marion County Public Works?

To prepare for the role of a Remote Benefits Customer Service Specialist at Marion County Public Works, familiarize yourself with common employee benefits types and their administrative processes. Brush up on your customer service abilities and hone your communication skills. Additionally, understanding the role of HR in managing employee benefits will give you a significant advantage in the interview process.

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Common Interview Questions for Remote Benefits Customer Service Specialist/Benefits Representative/Sales Specia
What experience do you have in customer service or benefits administration?

When responding to this question, emphasize your previous roles related to customer service and benefits. Share specific examples that showcase your ability to handle inquiries, resolve issues, and provide assistance effectively while demonstrating your knowledge of benefits administration.

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How do you prioritize your tasks when handling multiple employee inquiries?

In answering this question, detail your organizational and time management strategies. You might mention using task management systems or prioritizing inquiries based on urgency and complexity, ensuring that you remain focused on providing good service while managing your workload effectively.

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Can you describe a situation where you helped an employee navigate a complex benefits issue?

For this question, recount a specific scenario that highlights your problem-solving skills and ability to assist an employee in understanding their benefits. Clearly outline the issue, your approach to resolving it, and the positive outcome that resulted from your assistance.

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What methods do you use to stay updated on changes in benefits regulations?

In your response, mention strategies such as subscribing to industry newsletters, attending relevant webinars, and participating in professional development courses. These methods demonstrate your commitment to keeping abreast of essential changes that may impact your performance in the role.

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How would you handle a situation where an employee was upset about a denied claim?

Describe your approach to empathy and active listening when dealing with irate employees. Emphasize your ability to calmly assess the issue, provide clear explanations, and guide employees toward understanding their options and any appeal processes available.

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What tools or software have you used in your previous customer service roles?

This question provides you with an opportunity to showcase your technical skills. Mention relevant software you've used in prior positions, such as benefits management systems or customer relationship management tools, along with any experience you have with commonly-used communication platforms.

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How do you ensure accuracy in data entry related to benefits?

Ensure you discuss your attention to detail, methods for double-checking your work, and the importance of maintaining accurate records in benefits administration. Mention any systems or processes you employ to avoid mistakes.

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Describe a time when you worked on a team to achieve a goal.

Share a specific example that illustrates how you collaborated with coworkers to meet a shared goal. Highlight your communication and teamwork skills, along with the importance of collective effort in achieving success.

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Why do you want to work for Marion County Public Works as a Remote Benefits Customer Service Specialist?

Tailor your response to express your admiration for Marion County Public Works’ values and commitment to employee satisfaction. Discuss how the company culture aligns with your professional goals and how you believe you could contribute meaningfully to the team.

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What do you believe is the most critical quality for a benefits customer service specialist?

Explain your view of the essential qualities needed for the role, such as empathy, communication skills, and the ability to relate to employees' needs effectively. Relate it back to how these qualities enhance customer service in the context of benefits.

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Founded in 1951, Globe Life through its subsidiaries, provides various life and supplemental health insurance products, and annuities to lower middle to middle income households. They are headquartered in McKinney, Texas.

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DATE POSTED
March 21, 2025

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