Project Coordinator

As a Project Coordinator at GWA, your primary responsibilities will include coordinating project quotes for residential builders, managing customer orders, uploading project data into our systems, and overseeing various logistical elements such as stock allocations and project schedules. You'll also be instrumental in processing requests for display homes and generating backorder reports, ensuring smooth operations for our Residential Sales team.

To thrive as a Project Coordinator at GWA, you should have previous experience in a busy inbound and outbound customer service role and possess excellent data entry skills. Strong computer skills, especially in Microsoft Office, are essential, and familiarity with CRM tools like Microsoft Dynamics365 or Salesforce is a huge plus. The ability to multitask and meet deadlines while maintaining a detail-oriented approach is crucial for success in this role.

At GWA, we’re committed to the growth and development of our Project Coordinators through robust Learning & Development programs. You can expect an immersive onboarding experience that sets you up for success, along with ongoing training and support to enhance your skills. We believe investing in our employees is crucial, so you’ll find plenty of opportunities to learn, grow, and advance your career.

GWA prides itself on fostering a supportive and inclusive workplace culture. As a Project Coordinator, you will be part of a community where safety, collaboration, and inclusivity are paramount. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—guide every aspect of our operations, ensuring you feel valued, recognized, and empowered to contribute meaningfully.

Project Coordinators at GWA enjoy a range of benefits designed to enhance work-life balance and overall well-being. Alongside competitive remuneration and hybrid working options, you’ll have access to discounts on products and exclusive cashback rewards at popular stores. We also offer health and wellness services, volunteer leave, annual flu vaccinations, and corporate health insurance discounts, ensuring you and your family are well taken care of.

It’s essential to prioritize effectively as a Project Coordinator to meet project deadlines. You can discuss how you assess the urgency and impact of each task, utilize project management tools, and communicate with your team to ensure alignment on responsibilities.

Share a specific instance where you faced challenges in project coordination. Explain the steps you took to identify the issues, your communication strategies with stakeholders, and how you successfully navigated the obstacles to deliver the project on time.

Discuss your experience with software tools, especially Microsoft Office, Microsoft Dynamics365, or Salesforce, and elaborate on how you leveraged these tools to streamline project management, data entry, and customer service interactions.

Talk about your organizational skills and methods for managing time effectively. You might describe how you use calendars, create checklists, and set reminders to stay on track while maintaining quality across all projects.

Emphasize the importance of communication, timely updates, and proactive problem-solving in ensuring customer satisfaction. You could mention past experiences where you successfully resolved issues or exceeded customers' expectations through your diligence and team collaboration.

Data accuracy is critical for a Project Coordinator. Explain your process for double-checking data entries, implementing verification methods, and ensuring that all relevant information is logged correctly to support smooth operations.

Discuss your approach to maintaining open lines of communication, whether through regular meetings, updates via email, or collaborative project management tools. Highlight previous experiences that demonstrate your communication skills and ability to work as part of a team.

Share your organizational strategies, such as using project management software, creating daily or weekly action plans, and prioritizing tasks based on urgency and importance, which help you maintain productivity amid a bustling work environment.

Your answer could reflect your passion for problem-solving, commitment to delivering exceptional customer service, and the satisfaction that comes from seeing a project through from inception to completion, emphasizing your dedication to achieving team goals.

Talk about your openness to feedback and how you view constructive criticism as an opportunity for growth. You can share an example of how you acted on feedback to improve your performance in a previous project.