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Job Description

A Floor Manager at COS opens doors to creating great customer experiences that not only elevate store sales but also foster a thriving, inviting atmosphere. With a dedicated team by your side, you'll lead the charge in delivering exceptional service and operational excellence. Through seamless teamwork and collaboration across the store, you'll weave together a shopping journey that's genuine, personalized, inspiring, and always welcoming.

Key Responsibilities

Offering customers a high level of service, through styling advice, product knowledge, and store experience
Analyzing selling information and working with the store manager, maximize the sales performance of your department.
Leading a team of sales assistants to achieve excellent standards of service
Supporting recruitment and ensure induction and training to new starters is carried out
Assisting the store manager to identify future talents and putting together development plans to support their progression
Overseeing store operations 
Being a COS brand ambassador and providing the best experience for our customers.
Stepping into the role of Store Manager in their absence

Qualifications

To be successful in the role as Floor Manager, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to Succeed:

Minimum 1 year management experience within a retail environment.
Excellent communication skills and the ability to lead, train and develop a team
Customer focused
Self-motivated & positive
Adaptable
A genuine interest in others
Open to learn about and sell our products
Excellent planning and organisational skills
Good analytical and problem-solving abilities
Excellent commercial abilities and interest in fashion, retail.
Ability to work a flexible schedule including early mornings, weekends and evenings when required

Compensation: $25.90- $29.12

Additional Information

This is a Full-time position offering 32-40 hours a week.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this US based colleagues also receive: 

25% Staff Discount  
Clothing Allowance  
Medical, Vision, and Dental Coverage  
Employee Assistance Program  
Vacation, Wellness, Holiday, and Parental Pay  
 Health, and Dependent Care FSA.  
Plus, additional Voluntary Benefits.

Inclusion & Diversity

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description
COS offers a wardrobe of ready-to-wear and accessories for a life well-dressed. Rooted in luxury design and compelling fashion movements, the collection pays meticulous attention to sustainable craftsmanship, quality, and a superior color palette that transcends time. The creative soul of the brand is visualized through original storytelling, seasonal runway shows, and contemporary culture to create an experience beyond the expected. Learn more about COS here. 

Average salary estimate

$29350 / YEARLY (est.)

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$26800K

$31900K

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What You Should Know About Floor Manager, H&M Group

As a Floor Manager at COS, located in the heart of Costa Mesa, CA, you'll play a pivotal role in creating unforgettable customer experiences that not only enhance store sales but also cultivate a thriving and inviting atmosphere. You'll be at the forefront of our operations, leading a dedicated team committed to delivering exceptional service and operational excellence. Every day will be an exciting challenge as you offer customers styling advice, share your product knowledge, and ensure a seamless shopping journey that's genuine, personalized, and inspiring. You'll closely analyze selling information, collaborating with the store manager to maximize your department's sales performance while overseeing store operations. Your leadership skills will shine as you guide our sales assistants to achieve high service standards, support the recruitment process, and develop future talents through tailored development plans. At COS, being a brand ambassador means providing the best experience for our customers and stepping up as a Store Manager in their absence. With a focus on aligning with our values—being open-minded, daring to be different, striving for constant improvement, and empowering others—you'll thrive in this collaborative environment. Join us if you have a minimum of one year’s management experience in retail, excellent communication skills, and a genuine interest in fashion and retail. excited to take ownership? Read more and see how you can be part of our vibrant team!

Frequently Asked Questions (FAQs) for Floor Manager Role at H&M Group

What are the responsibilities of a Floor Manager at COS?

The responsibilities of a Floor Manager at COS include leading a dedicated team, ensuring high levels of customer service, analyzing sales performance, recruiting and training new staff, overseeing daily operations, and stepping into the Store Manager role when needed. You'll also serve as a brand ambassador, representing COS while contributing to a positive shopping experience for all customers.