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RN Clinical Liaison

Our Company

 

Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

Our place is by your side

 

At Gentiva, we believe every day is an opportunity to make care more personal and life more comfortable. That’s why we offer personal care, palliative care and hospice to give people the care they need with dignity, grace, and love. 

 

Our RN Clinical Liaison's get this opportunity every day.  They are educating healthcare professionals about hospice services as well as providing end of life solutions that are committed to clinical excellence, compassion and dignity when life matters most. 

 

 

As a RN Clinical Liaison, you will be eligible for:

  • Competitive Pay
  • Medical, Dental, Vision Plans
  • Generous Paid Time Off (plan increases with tenure) and 7 paid holidays
  • Pre-tax FSA and HSA plans (HSA w/company contributions)
  • 401(k) with company matching contributions
  • Mileage reimbursement or Fleet Program
  • Opportunities for career advancement: local, regional, national
  • Wellness Program and Resources
  • Financial assistance program supporting teammates in times of need

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity.  Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece. 

Salary Range – 68,382/YR - 85,477/YR

About You

As a RN Clinical Liaison:

You will report directly to the AVP of Business Development.  Our RN Clinical Liaisons are a part of our extraordinary team who:

  • Is responsible for ensuring the intake and referral processes are performed effectively and timely to meet the needs of patients, families and referral sources
  • Completes the admissions process on referred patients in emergency cases, as staffing indicates, and for inpatient hospice admissions
  • Provides accurate and timely information regarding hospice services to anyone inquiring
  • Receives calls from referral sources, responds timely, and initiates paperwork to begin Intake/referral process
  • Serves as patient advocate in evaluating/developing plan of care and obtaining informed Consent for hospice
  • Calling on multiple account types – SNF’s, ALF’s, Hospitals and Physicians
  • Offering in-services and education on the benefits of hospice

 

Hospice RN Clinical Liaison Requirements:

  • Hospice heart: compassionate, kind and empathetic to your clients, their patients and their families.
  • RN license in the state(s) you will be employed
  • Minimum of 2 years of healthcare experience preferred in one of the following settings: hospice, home health, clinical liaison, RN liaison, clinical coordination, discharge planner, hospice case manager or RN educator
  • Known and respected within your community

We Offer

Gentiva is a family of industry-leading hospice, palliative and personal care providers. With more than 430 locations and thousands of compassionate clinicians across 36 states, our place is by the side of those who need us, offering assistance with daily living and helping patients and their families manage the physical, emotional and spiritual effects of serious illness or a terminal diagnosis. Gentiva’s corporate headquarters is in Atlanta, Georgia, with providers delivering care across the U.S.

 

Members of the Gentiva family include Gentiva Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon, Empatia Palliative Care; Gentiva Personal Care, Girling Personal Care, The Home Option and Victorian Home Care.

Legalese

  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet state specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace

Location

Heartland Hospice
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Average salary estimate

$76929.5 / YEARLY (est.)
min
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$68382K
$85477K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About RN Clinical Liaison, Heartland Hospice

Join Heartland Hospice as an RN Clinical Liaison in Lucasville and be part of a compassionate team that truly makes a difference in patients' lives every day. Our caring environment at Heartland Hospice emphasizes support for both patients and their families, providing essential physical, emotional, and spiritual care. As an RN Clinical Liaison, you will be the face of our services, educating healthcare professionals about hospice care and ensuring that patients receive end-of-life solutions that prioritize dignity and comfort. You'll benefit from competitive pay and generous paid time off, along with medical, dental, and vision plans that promote your well-being. We know that better care for caregivers leads to better care for everyone, and that’s why we focus on ongoing professional training and a supportive atmosphere where your efforts are recognized and appreciated. You will manage the intake and referral processes, advocate for patients, and deliver crucial information about hospice services. In this role, your clinical expertise and compassionate nature will shine as you collaborate with healthcare providers across various settings including skilled nursing facilities and hospitals. Join us at Heartland Hospice and discover a fulfilling career where every day is a chance to provide care that matters. We look forward to seeing you grow with us, both personally and professionally!

Frequently Asked Questions (FAQs) for RN Clinical Liaison Role at Heartland Hospice
What are the key responsibilities of the RN Clinical Liaison at Heartland Hospice?

The RN Clinical Liaison at Heartland Hospice is responsible for the effective intake and referral processes, ensuring timely admissions, and providing accurate information about hospice services to referral sources. You will play a crucial role in advocating for patients, facilitating the admissions process, and conducting educational in-services about the benefits of hospice care.

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What qualifications are needed to become an RN Clinical Liaison at Heartland Hospice?

To qualify as an RN Clinical Liaison at Heartland Hospice, candidates must possess a valid RN license in the state of employment and ideally have a minimum of two years of healthcare experience in relevant settings like hospice, home health, or clinical coordination. A compassionate and empathetic disposition is crucial, as is a strong community presence.

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What professional development opportunities are available for RN Clinical Liaisons at Heartland Hospice?

Heartland Hospice believes in continuous growth for our RN Clinical Liaisons. You will have access to ongoing professional training, as well as ample opportunities for career advancement within our extensive network of providers across multiple states.

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What benefits can an RN Clinical Liaison expect working at Heartland Hospice?

As an RN Clinical Liaison at Heartland Hospice, you can expect competitive pay, comprehensive health benefits, generous paid time off that increases with tenure, a 401(k) with company matching contributions, wellness programs, and additional financial assistance programs when needed.

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How does Heartland Hospice ensure quality care for patients?

Heartland Hospice ensures quality care through lower nurse-to-patient ratios, thorough training for our RN Clinical Liaisons, and a team-oriented approach that keeps compassion and clinical excellence at the forefront of our services.

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Common Interview Questions for RN Clinical Liaison
Can you describe your experience with end-of-life care and how it relates to the RN Clinical Liaison position?

Discuss your hands-on experience in end-of-life care, emphasizing compassion and empathy. Be prepared to cite specific examples that illustrate your ability to comfort patients and their families during difficult situations, aligning this with the values of Heartland Hospice.

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How do you prioritize tasks in a fast-paced healthcare environment?

Outline your time management strategies, such as using checklists or prioritization grids. Mention specific times when you've successfully managed urgent situations while ensuring that patient care remained a priority, showcasing your ability to thrive under pressure.

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What educational strategies do you use to inform healthcare providers about hospice services?

Share your approach to education, perhaps through training sessions or workshops. Illustrate a past initiative where you successfully communicated complex information effectively, leading to better understanding and increased referrals to hospice care.

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How would you handle a disagreement with a healthcare professional regarding a patient's care plan?

Emphasize your communication skills and diplomacy. Outline a specific scenario where you navigated such disagreements, focusing on collaboration and patient advocacy to reach a resolution that was best for the patient’s care.

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In what ways do you advocate for patients as an RN Clinical Liaison?

Talk about how you prioritize patient needs and ensure their voices are heard in the healthcare process. Provide examples of how you developed or modified care plans based on direct feedback from patients and families.

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What factors do you consider when evaluating a referral for hospice services?

Discuss various factors like the patient's clinical condition, their family's wishes, and available resources. Articulate how you analyze these elements to determine the right course of action for the patient’s best interest, which aligns with the principles of Heartland Hospice.

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How do you keep current with developments in hospice care and regulations?

Mention specific resources you utilize such as industry journals, webinars, or conferences. Highlight your commitment to professional development and how staying informed enhances your role as an RN Clinical Liaison at Heartland Hospice.

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Describe a time when you provided exceptional customer service in a healthcare setting.

Provide a detailed story illustrating your dedication to exceptional service. Explain the context, your actions, and the positive outcome, demonstrating your alignment with Heartland Hospice’s commitment to compassionate care.

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What skills do you consider essential for an RN Clinical Liaison?

Mention crucial skills like communication, empathy, and organizational abilities. Discuss how these skills contribute to successful patient advocacy and collaboration with healthcare teams, emphasizing their relevance for success in the RN Clinical Liaison role.

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How would you handle a situation where a patient’s family is resistant to hospice care?

Talk about your approach to overcoming objections empathetically. Share a strategy for building rapport with families, addressing their concerns, and providing exemplary information that encourages them to consider all available care options.

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DATE POSTED
April 8, 2025

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