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Associate, Culinary Operations & Innovation

Associate, Culinary Operations & Innovation

As the Associate, Culinary Operations & Innovation within Factor, you will be responsible for owning the meal development process and ensuring our meal database supports a diverse, customer-focused menu. Reporting to the Senior Manager, Product Ops you will help bridge the gap between our Product Strategy, Culinary R&D, and Menu Planning teams to develop new meals and manage them through their entire lifecycle.  We have big ambitions at Factor and, as we look to diversify and expand our product offering, you will play a critical role in preparing us for the months and years ahead!

You will...

  • Scope and launch new offerings: collaborate with the Product Strategy team to build a database of meals that supports our strategic roadmap
  • Evaluate gaps in the meal database: identify areas where we lack depth in our product offering and build out briefing campaigns that help to address those gaps 
  • Collaborate on the development process: work closely with Culinary R&D to validate new concepts and ensure they meet operational, nutritional, and budgetary needs
  • Manage the weekly tasting process: lead weekly meal tastings, capturing feedback and outlining next steps to help shepherd meals through all the steps to readiness
  • Oversee the lifecycle of every meal: collaborate on weekly performance reviews, owning next steps for continued use, improvement, or retirement of each meal
  • Track database health and expansion: evaluate and provide regular updates on progression towards database health and on-menu performance goals

You are…

  • Customer-centric: you always keep the customer’s experience top of mind, using data and feedback to drive decisions that benefit the customer
  • Collaborative: you work seamlessly with individuals from different backgrounds and expertise, ensuring everyone is aligned and working toward shared goals
  • Reflective: you take what you’ve learned from past experiences and apply it to new tasks, continuously improving your approach and achieving better results
  • Process-driven: you thrive on managing processes end-to-end, ensuring every step is efficiently executed and continuously optimized for the best chance of success
  • Agile: you quickly adapt to shifting priorities and thrive in fast-paced environments, embracing change as an opportunity to learn and enhance your approach
  • Data-oriented: you use data to inform your decisions, drawing insights from analysis to improve decision-making, drive better outcomes, and measure results

At a minimum, you have...

  • Bachelor’s degree in business, Economics, or another relevant area of study preferred 
  • Minimum 2 years of experience in project / program management, or a business function
  • Fluent in Google Suite applications (and love a spreadsheet!)
  • Experience with food and/or CPG products a plus
  • Success in collaborating with cross-functional teams
  • Ability to project manage multiple stakeholders in a highly matrixed environment
  • Travel: <10%

You’ll get… 

  • Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
  • Generous PTO, including sabbatical, and parental leave of up to 16 weeks
  • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
  • Tuition reimbursement for continuing education (upon 2 years of service)
  • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
  • Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
  • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
#Factor #JD1008

Illinois Pay Range
$63,750$80,000 USD
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$63750K
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What You Should Know About Associate, Culinary Operations & Innovation, HelloFresh

As the Associate, Culinary Operations & Innovation at Factor in Chicago, Illinois, you'll be at the exciting intersection of culinary creativity and data-driven decision making. In this role, you will own the meal development process, ensuring our meal database is not just a list of options but a diverse, customer-centric menu that delights our diners. Working closely with the Senior Manager of Product Ops, you will collaborate with teams across Product Strategy, Culinary R&D, and Menu Planning to not only imagine new meals but also manage their lifecycle from concept to execution. Your responsibilities will include evaluating existing offerings and pinpointing opportunities for growth, leading weekly tastings, and ensuring that every meal meets operational, nutritional, and budgetary requirements. You're not just managing the database; you're enhancing it to support our expansion and innovation. If you're someone who thrives in a cross-functional environment, enjoys making data-informed decisions, and is passionate about improving customer experiences, this dynamic role at Factor is designed for you. You'll be part of a team that looks forward to challenging the norms of culinary offerings while enjoying comprehensive health benefits, generous PTO, and even discounts on meal subscriptions. Join us as we prepare for the future of our food supply chain and help create tasty, nutritious meals that cater to a variety of preferences and needs. Your journey with us will not only be fulfilling but also pivotal in reshaping how people engage with their meals.

Frequently Asked Questions (FAQs) for Associate, Culinary Operations & Innovation Role at HelloFresh
What are the main responsibilities of the Associate, Culinary Operations & Innovation at Factor?

The Associate, Culinary Operations & Innovation at Factor is responsible for overseeing the meal development process and managing the lifecycle of each meal. This includes collaborating with the Product Strategy team to support a diverse meal database, identifying gaps in offerings, leading tasting sessions, and tracking performance to ensure culinary excellence.

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What qualifications are needed for the Associate, Culinary Operations & Innovation position at Factor?

To qualify for the Associate, Culinary Operations & Innovation position at Factor, applicants should have a Bachelor’s degree in business or a related field, along with at least 2 years of experience in project or program management. Proficiency with Google Suite applications is essential, and experience in food or consumer packaged goods is a plus.

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How does collaboration work in the Associate, Culinary Operations & Innovation role at Factor?

Collaboration is key for the Associate, Culinary Operations & Innovation at Factor. This role involves working closely with cross-functional teams from Product Strategy, Culinary R&D, and Menu Planning to ensure meal concepts align with customer needs and business goals, fostering a unified approach to innovation and quality.

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What type of work environment can an Associate, Culinary Operations & Innovation expect at Factor?

At Factor, an Associate, Culinary Operations & Innovation can expect an inclusive and dynamic work environment. The company emphasizes collaboration, encourages innovation, and promotes a culture that embraces diversity and supports continuous learning within a fast-paced atmosphere.

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What are the career advancement opportunities for the Associate, Culinary Operations & Innovation at Factor?

The Associate, Culinary Operations & Innovation at Factor can expect various career advancement opportunities. With a focus on professional development, the company offers access to tuition reimbursement for continuing education and the chance to take on greater responsibilities within product strategy and culinary management as the company grows.

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Common Interview Questions for Associate, Culinary Operations & Innovation
Can you describe your experience with meal development or product innovation?

When responding to this question, highlight specific projects where you contributed to meal development, discussing your role in collaborating with culinary teams and analyzing consumer feedback to successfully launch new products. Emphasize your understanding of the entire lifecycle of meal creation.

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How do you prioritize tasks when managing multiple meal projects simultaneously?

In answering this question, focus on your organizational skills. Explain methodologies you utilize, such as prioritizing based on deadlines, using project management tools, or daily check-ins, ensuring you convey your ability to manage time efficiently in a fast-paced environment.

Join Rise to see the full answer
What strategies would you employ to address gaps in a meal database?

Outline a systematic approach to identifying gaps, such as analyzing customer feedback, sales data, and market trends. Discuss how you would collaborate with teams to brainstorm and implement new meal concepts that fill those gaps while aligning with consumer preferences.

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How do you use data to inform your decisions in meal development?

Emphasize your analytical skills by describing how you gather and interpret data. Share examples of how insights from customer feedback, sales performance, and market research have shaped your past meal development initiatives, leading to successful outcomes.

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Can you give an example of a successful collaboration in your previous roles?

Share a specific project where teamwork played a critical role in your success. Describe the goals, your team members, and how your collective efforts led to the innovative launch of a meal. Highlight effective communication strategies that ensured alignment.

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What do you believe are the key components of a customer-centric menu?

Discuss your understanding of customer preferences and trends, emphasizing the importance of diversity, dietary needs, and quality in meal offerings. Explain how gathering feedback and engaging with customers contributes to creating a menu that resonates with them.

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How would you approach conducting a weekly tasting for new meals?

Outline your approach to leading weekly tastings, detailing how you would prepare, gather diverse feedback, and create an inclusive environment that encourages honest opinions. Stress the importance of using that feedback to refine recipes for optimal customer satisfaction.

Join Rise to see the full answer
What role does agility play in managing culinary operations?

Explain how being agile allows you to swiftly adapt to changes in customer feedback, market demands, and operational challenges. Provide examples of how you've adjusted processes or meal offerings in response to evolving circumstances.

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What tools or software do you use for managing meal data and tracking performance?

Discuss your familiarity with various project management or data analysis tools, such as Google Suite applications, and how these tools aid you in tracking the performance of meals, compiling reports, and communicating results with stakeholders to drive decision-making.

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Why do you want to work for Factor as the Associate, Culinary Operations & Innovation?

Craft a thoughtful response that reflects your passion for culinary innovation and your alignment with Factor's mission. Mention how the company's focus on customer experience, sustainability, and dynamic work culture resonates with your career goals and values.

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We change the way people eat forever

88 jobs
MATCH
VIEW MATCH
BADGES
Badge ChangemakerBadge Family FriendlyBadge Future MakerBadge Global Citizen
CULTURE VALUES
Inclusive & Diverse
Customer-Centric
Feedback Forward
Collaboration over Competition
Growth & Learning
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 29, 2025

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