EV Field Service Technician
About Us
Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.
We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*
We are looking for candidates that want to help support this mission…
*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet
What You Can Expect from Highland:
· Competitive base salary and 10% performance-based bonus program
· Mobile Maintenance Work Vehicle provided
· Monthly cell phone and internet reimbursement of $130
· 100% Health, Vision, and Dental coverage for employees & their dependents
· Life insurance, public transportation assistance
· 3 weeks of Paid Time Off per year
· 401(k) program and company match
· Paid CDL and ASE pathing
· A supportive, highly collaborative, team-oriented environment
The Field Support Technician I (FST A) is enthusiastic about EVs and a self-starter who will work closely with customers to ensure that Highland’s electric vehicles and charging stations are working properly and that buses can get students to where they need to be. No day will look the same, but responsibilities will include performing original equipment manufacturer-approved testing, repairs, and troubleshooting customer issues.
Highland will provide the relevant training to repair all local equipment including basic electric vehicle functions, Level 2 EV chargers to DC Fast Chargers, and communications equipment.
- Act as the company’s on-site advocate for EV’s and EVSBs, striving to achieve 90% overall uptime
- Represent the company at customer locations with the highest standards of professional conduct
- Retains a clean and safe work environment and brings any unsafe practices or conditions to management
- Diagnoses malfunctions and performs electric vehicle and charger repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, etc.) and related assigned duties within qualification level, in accordance with all relevant Federal, State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved
- Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform
- Assist in managing of external support vendors to follow up and document repairs being made to Highland’s assets
- Provides repair and maintenance assistance to junior technician staff
- Performs road calls and on the road repairs as assigned.
- Undergo electric vehicle and charger OEM and internal trainings
- Minimum of 5+ years Electrician, Electric Vehicle, or Medium/Heavy duty truck Fleet repair experience
- Advanced Diagnostic, Electrical, and AC skills required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Knowledge of MS Suite products
- Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling
- Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)
- Clean Driving Record is required
- Requirements within 12 months of employment: Commercial Driver’s License Required / Minimum 3 ASE certifications required (bonus compensation available if greater) / and Minimum of 4 OEM Certifications required (bonus compensation available if greater)
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Highland Electric Fleets is on the lookout for an enthusiastic EV Field Service Technician to join our mission of providing cleaner air and healthier communities through electric transportation. Based in Detroit, MI, this position is pivotal in ensuring our electrification-as-a-service model runs smoothly, making electric school buses and clean heavy-duty vehicles accessible to districts across the US and Canada. As an EV Field Service Technician, you will act as our ambassador, ensuring our electric vehicles and charging stations operate at peak performance. You will be responsible for diagnosing and repairing issues with buses and chargers, working on everything from electrical systems to advanced diagnostics. You’ll also play a crucial role in maintaining a safe work environment and adhering to industry standards. With robust training provided, you’ll quickly become proficient in high-demand skills, and as no two days are alike, you can expect a dynamic work environment. Highland offers a competitive salary with bonus opportunities, a mobile maintenance work vehicle, and exceptional health coverage. If you have at least 5 years of experience in the electrical or EV sector and a passion for sustainability, we want to hear from you and help shape the future of employee well-being and environmental health!
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