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Director, People Planning and Programs

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Position: Director, People Planning and Programs

Reports To: Chief People Officer

Location: Remote/USA

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters in Dallas, Texas.

Website:https://www.gohighlevel.com/

YouTube Channel:https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog:https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:We're looking for a business-driven, execution-focused leader to report directly to our Chief People Officer (CPO) and amplify the impact of our global People team. This role will serve as a force multiplier by driving cross-functional alignment, accelerating strategic people initiatives, and helping us build a more connected, data-driven, and scalable People function. The ideal candidate thrives in fast-paced, remote-first environments, excels at turning strategy into execution, is comfortable with ambiguity, proactively tackles challenges, and is confident navigating across time zones especially between the US and India.

What You'll Be Doing:

Strategic Planning & Execution:
Drive priority initiatives for the CPO and people leadership team from ideation to execution.
Own the incubation and stand-up of current and future critical people programs
Coordinate across stakeholders to ensure high alignment, speed, and clarity across the people org globally.

Operational Excellence & Alignment:
Spot bottlenecks, risks, or misalignments early and act quickly to solve them across people teams and cross functional stakeholders.
Set up streamlined, scalable processes for project tracking, decision-making, and reporting.
Partner with Finance and Business Operations teams to help manage budget, workforce planning changes, and key people operating metrics.
Work closely with global teams to unify practices, ensuring consistent execution of company-wide people strategies.

Communication & Change Management:
Build and run an internal comms engine for the People team to drive change management and adoption of programs through various channels and mediums
Ensure communication consistency across US/India teams, aligning everyone around the “why” and the “what’s next.”

Project Management Office (PMO):
Build and run PMO function for the people team to oversee high-priority initiatives, ensuring timely execution, follow-ups, and consistent progress tracking.
Design scalable project management processes and partner cross-functionally with Finance, IT, Legal, and Business Operations to drive planning, budgeting, compliance, and workforce initiatives.
Establish and maintain regular reporting cadences to track the progress of strategic people initiatives.

What You'll Bring:

Have 8+ years of experience in Chief of Staff, Business Ops or high-impact project management roles.
Are obsessed with structure, clarity, and execution—and equally comfortable navigating ambiguity.
Have experience working across multiple time zones and geographies, especially India and the US.
Communicate clearly and confidently with executives, cross-functional teams, and frontline leaders.
Bring strong analytical and problem-solving chops; you don’t just track data—you turn it into decisions.
Thrive in fast-paced, high-growth, remote-first environments.
Proficiency with google suite applications and slack
Experience in HR programs is preferred
Experience in high-growth startups or consulting environments is preferred
Curious about latest trends in technology and AI is preferred

EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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CEO of highlevel

Shaun Clark

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Average salary estimate

$125000 / YEARLY (est.)

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$100000K

$150000K

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What You Should Know About Director, People Planning and Programs, highlevel

Are you looking to take the reins of transformation and innovation within a global organization? HighLevel is searching for a Director, People Planning and Programs to join our dynamic team. In this key role, you'll be reporting directly to the Chief People Officer, making a significant impact on our People team's strategic initiatives. HighLevel, a cutting-edge all-in-one marketing and sales platform, is built for growth and efficiency, with over 1000 team members spread across 15 countries. With the remote-first approach, we thrive on collaboration and creativity from every corner of the world. As the Director, you'll steer cross-functional alignment and enhance our scalable and data-driven People function. If you have a knack for orchestrating complex projects, tackling challenges head-on, and a passion for optimizing people operations, this is the role for you! You’ll dive into strategic planning and execution, discovering bottlenecks before they become issues, and streamlining processes to ensure clarity across our global initiatives. Excellent communication will be your ally as you maintain open channels between our teams based in the US and India. Bring your 8+ years of experience in business operations or project management to HighLevel and help us unify practices while fostering an inclusive environment. Here, innovation meets execution, and your skills can help shape the future of our People team. Embrace the challenge and apply today to take the next step in your career with a company that truly values growth, both for its business and its people.

Frequently Asked Questions (FAQs) for Director, People Planning and Programs Role at highlevel

What are the responsibilities of the Director, People Planning and Programs at HighLevel?

The Director, People Planning and Programs at HighLevel is tasked with leading priority people initiatives from concept to execution. This involves driving operational excellence, coordinating across teams to ensure alignment, and maintaining effective communication strategies. The role also includes managing the project management office (PMO) function and setting up streamlined processes for managing workforce planning and critical people programs.