Activities, Housekeeping, Front Desk & F&B

The Activities position at Marval Camping Resort involves planning and executing fun and engaging events for guests of all ages. You'll need to exhibit strong customer service skills along with a kid-friendly personality, ensuring everyone has a memorable experience. Additionally, handling cash confidently and possessing general computer skills are vital for this role, making it perfect for those who enjoy working with people and bringing joy to our guests.

At Marval Camping Resort, the Housekeeping position requires strong attention to detail and previous general cleaning experience. Candidates should thrive in a fast-paced environment and be able to work well with others. Previous experience in a similar role will enhance your application, helping to ensure our resort remains tidy and welcoming for all our guests.

Customer service is crucial for the Front Desk position at Marval Camping Resort. You'll be the first point of contact for our guests, and your strong interpersonal skills will ensure every visitor feels welcomed and valued. Confidently managing cash and possessing general computer skills, especially with reservation systems, are essential to excel in this role. Experience in the Microsoft Suite is a plus, making it easier to navigate daily tasks.

In the Food & Beverage positions at Marval Camping Resort, you can expect competitive pay for all hours worked, alongside the potential for a free or discounted RV site depending on your hours. Additionally, accrued PTO is an exciting benefit that helps recognize your commitment throughout the season, making this a rewarding choice for seasonal employment.

Marval Camping Resort offers a mix of part-time and full-time positions across various seasonal roles. Specifically, Activities and Food & Beverage roles are typically part-time, while Front Desk and Housekeeping positions are usually full-time. This flexibility caters to various schedules, making it an ideal fit for those looking to explore a seasonal job while enjoying the beautiful surroundings.

Handling difficult guests requires patience and excellent communication skills. Start by showing empathy towards their situation, listen carefully to their concerns, and ensure they feel heard. Use a calm and positive tone when addressing their issue, offering solutions or alternatives that are feasible. This approach will demonstrate your commitment to customer service and help diffuse the situation.

In the Food & Beverage role, accurate cash handling is crucial. Be prepared to share specific examples of your experience. Employers appreciate candidates who can express their familiarity with cash registers, processing transactions swiftly, and maintaining cash drawers accurately. Highlight any scenarios where you successfully resolved discrepancies or managed busy shifts effectively.

Maintaining cleanliness in a hospitality environment like Marval Camping Resort is key to guest satisfaction. Discuss your understanding of cleaning protocols, the importance of attention to detail, and how you prioritize tasks to ensure thoroughness. Illustrate your reliability and commitment to creating welcoming spaces for guests and maintaining a high standard of cleanliness throughout the resort.

Flexibility is essential in the Activities role at Marval Camping Resort. Talk about your ability to stay calm under pressure while being proactive in finding solutions. Whether it’s adjusting schedules, accommodating special requests, or re-planning activities, a positive attitude and quick thinking will ensure guests have a great experience, regardless of any last-minute changes.

Expressing genuine enthusiasm for working at Marval Camping Resort is vital. Share your love for the outdoors, passion for hospitality, or previous experiences that connect with the resort’s mission. Emphasize your desire to contribute to creating memorable experiences for guests while enjoying the beautiful environment of the Illinois River and Lake Tenkiller.

For the Housekeeping role, focus on relevant skills such as attention to detail, time management, and teamwork. Share examples from your past experiences that illustrate your cleaning abilities and reliability. An important aspect of housekeeping is also communication with other departments, so showcasing your cooperative work ethic will be beneficial.

During busy shifts in the Food & Beverage role, prioritization is key. Discuss your strategy of managing time effectively by focusing on high-traffic areas or orders first before addressing less urgent tasks. Explain how you can remain organized and ensure that guest satisfaction remains your top priority, even during the rush.

Having specific examples of going above and beyond for a guest will demonstrate your commitment to excellent service. Share a particular situation where you noticed a customer’s need and proactively took action to exceed their expectations. By telling this story, you can show your dedication to creating memorable experiences at Marval Camping Resort.

The most important aspect of customer service is providing a personalized, welcoming experience. Discuss how being attentive and responsive to guests’ needs fosters a positive environment. Ensure you emphasize the importance of building rapport and trust, which can lead to repeat business and positive reviews for Marval Camping Resort.

To contribute to a positive team environment, focus on effective communication, collaboration, and support among colleagues. Share examples of how you’ve previously worked in teams, your approach to handling conflicts constructively, and your commitment to creating a fun and encouraging atmosphere at work. Highlight your ability to uplift and motivate team members at Marval Camping Resort.