Associate Contract Manager (Renewal Specialist) - (Latam & NAM accounts)

As an Associate Contract Manager (Renewal Specialist) at HubSpot, you will be responsible for managing customer contract inquiries, ensuring timely resolutions, and facilitating smooth contract renewals. You'll also analyze complex billing issues, communicate directly with customers and internal teams, and contribute feedback to improve contract management processes.

To be considered for the Associate Contract Manager (Renewal Specialist) position at HubSpot, candidates should be fluent in Spanish and English, with additional Portuguese language skills preferred. Proficiency in negotiation, interpersonal problem-solving, and strong communication skills are also essential to succeed in this role.

The Associate Contract Manager (Renewal Specialist) at HubSpot plays a crucial role in enhancing customer satisfaction by promptly responding to inquiries and managing contract renewals. By effectively addressing customer concerns and building relationships, you will help maximize their investment in HubSpot's services.

The work environment for the Associate Contract Manager (Renewal Specialist) at HubSpot is supportive and dynamic, encouraging collaboration among team members. HubSpot values flexibility and connection, with opportunities for both remote work and in-person engagement, fostering a culture of teamwork and inclusivity.

Success as an Associate Contract Manager (Renewal Specialist) at HubSpot requires a passion for customer experience, strong communication skills, and the ability to embrace a fast-paced environment. Candidates should also demonstrate initiative, an understanding of multiple perspectives, and a commitment to building positive relationships with both customers and colleagues.

To manage a high volume of inquiries effectively as an Associate Contract Manager, prioritize tasks based on urgency and importance. Utilize organizational tools and maintain clear communication with customers to ensure timely resolutions while providing excellent customer service.

When addressing complex billing issues, thorough analysis and attention to detail are crucial. I focus on understanding the customer's concerns, employing problem-solving skills, and collaborating with internal teams to find and implement effective solutions.

In such situations, it is vital to empathize with the customer and actively listen to their concerns. I would provide clear explanations of contract terms, explore alternative options, and work collaboratively to find a solution that meets their needs.

Successful contract renewals hinge on proactive communication, understanding customer needs, and showcasing the value of HubSpot's services. Building strong relationships and following a structured renewal process can significantly enhance customer retention.

Maintaining regular communication with internal teams can be achieved through weekly meetings, shared updates, and collaboration tools. Keeping open lines of communication fosters teamwork and ensures everyone is aligned on customer needs and contract management.

Feedback is essential for continuous improvement. I actively seek feedback from customers and internal teams, using it to enhance our processes and refine playbooks. This dedication to improvement helps create a better experience for our clientele.

Negotiation requires empathy, clear communication, and flexibility. I approach negotiations by understanding the customer's perspective, presenting viable solutions, and aiming for mutual agreement that satisfies both parties' needs.

Adapting to diverse customer needs involves being open-minded and culturally sensitive. I listen actively, engage in meaningful dialogue, and tailor my communication style to suit each customer's unique preferences and requirements.

To improve analytical skills, I regularly practice problem-solving exercises, analyze data sets relevant to billing issues, and study industry best practices. Continuous learning, through online courses and professional development, also helps sharpen my analytical thinking.

In a previous role, I organized team-building activities and actively participated in knowledge-sharing sessions. This initiative helped strengthen relationships among team members, encouraged collaboration, and created a more inclusive and positive work environment.