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Agency Broker Relationship Manager

Become a part of our caring community and help us put health first
 

The Agency Broker Relationship Manager develops and maintains relationships with small to large accounts. The Agency Broker Relationship Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Agency Broker Relationship Manager (BRM) focuses on personal sales targets and troubleshoots specific customer problems. Meets targets through cultivation of new client relationships and development of productive relationships with existing clients. Prepares sales presentations, contracts, and proposals subject to review by supervisor. May participate in special projects/programs as assigned, such as training or communication sessions within or outside of the company. Maximizes revenues from sales of the organization's products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets. Locates, evaluates, and recruits potential channel partners, including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers. Supports partners throughout the sales process in all sales-oriented activities, including marketing, advertising, compliance, sales promotions, and training to achieve revenue targets. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Typical responsibilities of the BRM include and are not limited to:

  • Collaborate with internal sales and operations team members to support agency partners and achieve sales goals
  • Train on industry fundamentals as well as IFG resources, tools and platforms
  • Involve both inbound and outbound calling to agents/agencies. In person consulting when applicable
  • Increase IFG distribution with effective recruiting and Agency Onboarding
  • Support agency growth through development tactics that are both strategic and measurable
  • Accountable for achieving new sales and/or renewal goals for a defined territory
  • Responsible for organizing and managing the day-to-day selling and account management activity


Use your skills to make an impact
 

Required Qualifications:

  • Active Health & Life Insurance licenses or the ability AND willingness to obtain within 90 days of hire
  • Applicant must live in the Region specified
  • 12+ Months of sales experience in the Healthcare Industry
  • Strong organizational, interpersonal, communication and presentation skills   
  • Ability to lead and train a team of sales associates, utilize technology tools and build relationships with partners.
  • High level of self-motivation and the ability to accomplish goals independently
  • Professional experience in Microsoft Office programs (Outlook, Excel, PowerPoint, Word)--intermediate or better proficiency level
  • Must be located in Southern Florida
     

Preferred Qualifications

  • Bachelor’s degree and 5+ years of experience in the Medicare industry with a focus on management/leadership
  • Experience working with Medicare Products and brokers.

Additional Information

  • Travel Requirements: 50% with some overnight stays
  • Candidate must live in South Florida

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. 

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Additional Information

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$70,000 - $95,500 per year


 

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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Average salary estimate

$82750 / YEARLY (est.)
min
max
$70000K
$95500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Agency Broker Relationship Manager, Humana

At Humana, we’re looking for an enthusiastic Agency Broker Relationship Manager to join our caring community in sunny Florida! In this remote role, you’ll be the vital link that develops and maintains relationships with small to large accounts. Your day-to-day will revolve around analyzing moderate to complex issues to provide outstanding support and solutions to our broker partners. You’ll shine by meeting personal sales targets while cultivating new client relationships and enhancing existing ones. Writing compelling sales presentations, contracts, and proposals will be part of your routine, ensuring every detail is polished and communicates the value of our services. Collaborating closely with our internal sales and operations teams, you’ll train partners on our tools and resources while managing inbound and outbound communications. You will be responsible for increasing distribution through effective partner recruitment and onboarding strategies. As an Agency Broker Relationship Manager, you’ll not only drive sales but also help our partners thrive through comprehensive support in marketing and compliance. Your expertise will play a key role in influencing departmental strategies. If you’re driven, organized, and ready to make an impact, we want you on our team! This position comes with competitive pay, commission opportunities, and excellent benefits. Join Humana where we put health first, and let’s achieve greatness together!

Frequently Asked Questions (FAQs) for Agency Broker Relationship Manager Role at Humana
What are the main responsibilities of an Agency Broker Relationship Manager at Humana?

As an Agency Broker Relationship Manager at Humana, your primary responsibilities involve developing and maintaining relationships with various accounts, troubleshooting customer issues, and achieving personal sales targets. You'll be preparing sales presentations and proposals, collaborating with internal teams to support agency partners, and actively participating in recruitment and onboarding strategies to enhance agency growth.

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What qualifications are required for the Agency Broker Relationship Manager position at Humana?

To qualify for the Agency Broker Relationship Manager role at Humana, you need to possess active Health & Life Insurance licenses or demonstrate a willingness to obtain them within 90 days of hiring. Additionally, a minimum of 12 months of sales experience in the healthcare industry is essential, along with strong organizational, interpersonal, and communication skills. Candidates should also have a high level of self-motivation and proficiency in Microsoft Office programs.

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How does the Agency Broker Relationship Manager role contribute to Humana's success?

The Agency Broker Relationship Manager at Humana contributes significantly to our success by maximizing revenue through the cultivation of new and existing client relationships. Their work involves strategic partner recruitment, effective communication, and reliable support throughout the sales process, which directly impacts agency growth and the overall health of the communities we serve.

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Can you describe the work environment for the Agency Broker Relationship Manager at Humana?

As an Agency Broker Relationship Manager at Humana, you can enjoy the flexibility of a remote work environment based in Southern Florida. This role involves a mix of independent and collaborative work, making it essential to have a dedicated space free from interruptions to protect member information. You'll also engage frequently with partner agencies via phone calls and, when possible, face-to-face meetings.

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What benefits does Humana offer to Agency Broker Relationship Managers?

Humana provides a comprehensive benefits package to Agency Broker Relationship Managers, which includes medical, dental, and vision coverage, a 401(k) retirement plan, generous paid time off, and opportunities for health and wellness initiatives. Additionally, you'll have access to competitive compensation and a commission incentive plan that rewards your performance in meeting sales and renewal goals.

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Common Interview Questions for Agency Broker Relationship Manager
How do you manage relationships with agency partners?

To effectively manage relationships with agency partners, I prioritize communication, ensuring I’m responsive and available to address their needs. Building trust is essential, so I invest time in understanding their business challenges and providing tailored solutions that align with their goals, fostering a collaborative environment.

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What strategies do you use to achieve sales targets?

I employ a combination of strategic planning and proactive outreach to achieve my sales targets. This includes analyzing market data to identify potential leads, personalizing my approach to meet client needs, and leveraging digital tools for effective communication and follow-up, ensuring not a single opportunity slips away.

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Can you describe your experience in training agency partners on new tools?

In my previous roles, I developed and delivered training sessions for agency partners on utilizing new tools effectively. I ensure the training is interactive, using real-life examples to illustrate how the tools benefit their sales processes, thus ensuring they feel confident and equipped to implement them.

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What do you consider essential factors in agency growth?

Essential factors in agency growth include strong recruitment strategies, effective onboarding of new partners, and ongoing support. I believe in empowering agencies with the right resources and training to help them establish a solid market presence, build client relationships, and therefore, drive growth.

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How do you address complex customer problems?

When faced with complex customer problems, I take a systematic approach to identify the root cause, actively listen to the client’s concerns, and develop a tailored solution. I ensure to communicate transparently during the troubleshooting process and follow up to guarantee their satisfaction with the resolution.

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What Microsoft Office tools do you use in your daily work?

I regularly use Microsoft Office tools like Excel for data analysis and tracking sales performance, PowerPoint for creating engaging presentations for partners, and Word for drafting contracts and proposals. My comfort with these tools enhances my productivity and effectiveness in the role.

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Describe a time you successfully recruited a new agency partner.

In a previous role, I successfully recruited a new agency partner by first identifying potential candidates through market research. I arranged an initial meeting to understand their objectives and demonstrate the mutual benefits of a partnership. Through tailored presentations and consistent follow-up, I secured their commitment and onboarded them effectively.

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How do you stay motivated in a remote working environment?

To stay motivated in a remote working environment, I set clear daily and weekly goals, maintain a structured schedule, and create a dedicated workspace that minimizes distractions. Engaging with colleagues through virtual meetings and seeking feedback helps maintain motivation and accountability.

Join Rise to see the full answer
How do you handle conflicts within a team?

I approach conflicts within a team by first seeking to understand the perspectives of all parties involved. I facilitate open communication to resolve differences at an early stage, focusing on finding common ground and promoting collaboration to steer the team back on track.

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What is your approach to increasing distribution in a defined territory?

My approach to increasing distribution in a defined territory involves conducting thorough market analysis to identify opportunities for growth, then strategically targeting potential partners. I focus on building strong relationships through personalized outreach and leverage data to drive recruitment strategies.

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Since 1961, Humana has been committed to helping people live healthy and happy. Our approach is simple—offer personalized care from people who care. We do this by listening to our members and creating solutions to help them reach the best version ...

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DATE POSTED
March 26, 2025

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