Bilingual Nurse Care Coordinator - job 1 of 2

As a Bilingual Nurse Care Coordinator at Imagine Pediatrics, your main responsibilities include being the primary contact for families, providing pro-active care and triage for clinical issues, and working closely with an interdisciplinary team to foster a family-centered care philosophy. You will assess patients' clinical and psychosocial needs, establish health goals, and ensure effective communication between the healthcare team and families.

To qualify for the Bilingual Nurse Care Coordinator position at Imagine Pediatrics, you must be a licensed Registered Nurse with a bachelor's degree (preferred) and at least one year of experience in care coordination or case management. Familiarity with Medicaid regulations and pediatric experience is crucial, along with proficiency in Spanish being preferred to better connect with diverse families.

Imagine Pediatrics supports children by removing barriers to quality health care through 24/7 access to virtual-first and in-home services. The Bilingual Nurse Care Coordinator plays a vital role in coordinating care, establishing clinical milestones, and collaborating with families and healthcare providers to ensure each child receives tailored support that meets their unique needs.

As a Bilingual Nurse Care Coordinator at Imagine Pediatrics, you'll collaborate with an entire interdisciplinary team, including MDs, nurse practitioners, social workers, navigators, pharmacists, and dietitians. This diverse group works together to provide comprehensive care tailored to each child, ensuring that every decision is made with the child's best interests at heart.

The work culture at Imagine Pediatrics is collaborative, innovative, and compassionate. As a Bilingual Nurse Care Coordinator, you will be welcomed into a team that values diversity and inclusivity, focused on finding new solutions to improve pediatric care. Together, the team supports each other in providing the best outcomes for children with special health care needs.

To answer this question, illustrate your systematic approach to coordinating care, emphasizing your experience in assessing both clinical and psychosocial needs. Mention the importance of building rapport with families and collaborating with an interdisciplinary team to ensure comprehensive care. Provide an example of a successful care coordination experience to demonstrate your effectiveness.

Address this question by sharing specific instances where you've worked with culturally diverse families. Highlight your ability to demonstrate cultural competence and sensitivity, explaining how you tailored communication and care strategies to meet their needs. Illustrate your commitment to understanding the cultural factors that influence health care.

Focus on your communication skills and strategies that promote clarity and understanding. Explain your methods for discussing care plans with families—such as breaking down medical jargon, using visual aids, or summarizing key points. Give an example of how you successfully navigated a challenging conversation with a family.

Discuss the critical role you play in ensuring smooth transitions, such as conducting comprehensive assessments prior to discharge and maintaining close follow-up. Describe how you coordinate with healthcare providers and communicate key components of the discharge plan to families, ensuring they feel supported and informed.

Mention any relevant experience in providing care via telehealth or virtual platforms. Highlight your ability to engage patients and families remotely, using technology effectively, while ensuring they receive high-quality care. Provide examples of how you've successfully managed virtual visits or consultations.

Discuss your decision-making process when facing ethical dilemmas, emphasizing the importance of patient advocacy, family discussions, and collaboration with your team. Share an example of a situation where you navigated an ethical concern, detailing how you arrived at a resolution that prioritized the child's well-being.

Speak from the heart about your passion for pediatric health care, especially for children with complex needs. Share specific stories that exemplify your dedication to making a difference in their lives, detailing how this motivates your everyday work and inspires you to advocate for improved care.

Reflect on a time when you worked effectively with a team of healthcare professionals, discussing specific roles each member played. Highlight the importance of open communication and shared goals in achieving successful patient outcomes. Consider providing metrics or achievements to quantify the collaboration's success.

Address this question thoughtfully, recognizing challenges like access to care, disparities in health outcomes, or managing complex cases. Discuss possible solutions and how your role as a Nurse Care Coordinator at Imagine Pediatrics can help address these challenges by providing comprehensive support to families.

Emphasize your commitment to patient-centered care by discussing how you actively seek and integrate feedback from families into the care planning process. Explain your strategies for fostering open communication, and give an example of how family feedback led to an improved care plan in your past experiences.