DUNKIN (WELLSVILLE, NY) RESTAURANT SHIFT LEADER- Evening Shift 12-8pm

As a Restaurant Shift Leader at DUNKIN in Wellsville, NY, your role involves coaching team members, ensuring operational goals are met, and delivering excellent guest service. You'll manage shift priorities, oversee food preparation, and support safety and profitability policies. It's important to communicate effectively with your team and the incoming Shift Leader to ensure seamless transitions and maintain the high standards we've set.

To be a successful Restaurant Shift Leader at DUNKIN in Wellsville, NY, you should have basic computer skills and preferably possess prior leadership experience in a retail, restaurant, or hospitality setting. Being guest-focused, having strong communication skills, and the ability to motivate others are key qualities. A willingness to learn and adapt is essential to navigate the dynamic nature of the restaurant environment.

A typical day for a Restaurant Shift Leader at DUNKIN in Wellsville, NY, includes overseeing the restaurant team during your shift, engaging in direct coaching, managing inventory, and ensuring all tasks align with our brand standards. You will also assist in the training of new team members and ensure the safety and cleanliness of the work environment. It's a fast-paced role filled with opportunities to interact with guests and make an impact through team leadership.

DUNKIN in Wellsville, NY, is committed to the growth and success of its employees. Through regular feedback, ongoing training, and a culture that celebrates diversity and innovation, Shift Leaders are equipped with valuable skills for personal and professional development. Indus Hospitality Group fosters an environment where teamwork and personal accomplishments are recognized, ensuring that you have the support you need to excel in your role.

The work environment for a DUNKIN Restaurant Shift Leader in Wellsville, NY, is dynamic and team-oriented. You'll be on your feet, actively engaging with both guests and team members in a fast-paced setting. The role requires a hands-on approach, demonstrating leadership and motivation throughout the shift. Safety and guest satisfaction are our priorities, and you can expect to collaborate closely with a dedicated team that shares a passion for the Dunkin' brand.

When dealing with an underperforming team member as a Shift Leader at DUNKIN, it's crucial to address the issue with empathy and clarity. Start by privately discussing the performance concerns, ask about any challenges they may be facing, and offer constructive feedback. Provide them with actionable steps to improve and assure them of your support throughout the process.

As a Shift Leader, prioritizing tasks effectively is key to managing the flow of operations. During a busy shift at DUNKIN, I would quickly assess the immediate needs such as staffing levels at the cash registers and preparation areas, while also ensuring that guest service remains the utmost priority. I would delegate tasks based on team strengths and continuously communicate any shifts in priorities to my team.

Motivating a team during a challenging shift at DUNKIN requires open communication and positivity. I would encourage everyone by acknowledging their hard work, celebrating small wins, and fostering a collaborative spirit. Creating a supportive atmosphere where team members can voice concerns or share ideas helps in boosting morale and keeps everyone engaged in delivering the best service.

Ensuring food safety and cleanliness standards at DUNKIN involves regular training and monitoring. I would routinely check that all team members understand the procedures and are adhering to safety standards. Conducting frequent cleanliness inspections throughout the shift and emphasizing the importance of following these protocols preserves the health and satisfaction of our guests.

Handling negative customer feedback effectively at DUNKIN involves listening attentively to the customer's concerns without interruption. Acknowledge their feelings and express a genuine desire to resolve the issue. Once I understand the situation, I would provide a solution or compensation according to our policies, ensuring the customer leaves satisfied while using the feedback as a learning opportunity for the team.

Effective communication is vital in a busy environment like DUNKIN. I would prioritize regular team meetings to discuss responsibilities, goals, and any updates. During shifts, I would ensure everyone understands their roles and encourage real-time feedback. Creating a culture where team members feel comfortable sharing concerns or suggestions contributes to a strong team dynamic.

If I notice cash discrepancies during my shift at DUNKIN, I would first investigate by retracing the transactions, consulting with team members who handled cash, and reviewing the register's records. It's crucial to maintain transparency and document the issue appropriately while continuing to manage the shift. Following our cash management policies, I would report the discrepancy to the Restaurant Manager for further evaluation.

Supporting a new team member during their training at DUNKIN involves providing thorough guidance and being patient. I would start by introducing them to team members, ensuring they're comfortable in the environment. Next, I'd pair them with an experienced teammate for hands-on learning, while continuously checking in to answer questions and provide positive reinforcement as they progress.

Teamwork is essential in a restaurant environment like DUNKIN because it enables efficiency and enhances the guest experience. Each team member plays a key role in fulfilling orders, maintaining high service standards, and fostering a positive atmosphere. A strong team can navigate the pressures of busy shifts, support one another, and ensure that we deliver the exceptional service our guests expect.

A successful Shift Leader at DUNKIN should possess strong leadership qualities, excellent communication skills, and a guest-focused mindset. It’s essential to be adaptable, demonstrate problem-solving capabilities, and have the ability to motivate and support team members. Furthermore, a solid understanding of operational and safety standards is critical to ensure both employee and guest satisfaction.