Care Coordinator I 1154 Bilingual

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Description

JOB SUMMARY:

The Care Coordinator I is responsible for providing care coordination services for clients in their

assigned group. The Care Coordinator I will assess clients with all care management needs and

address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of

the supervisor, the Care Coordinator I will maintain a clinical tracking system to ensure

appropriate follow-up, reporting and billing.

DUTIES AND RESPONSIBILITIES:

Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias,
family members, SSN, and account numbers.
Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
Assists providers with follow-up on referral as well as no-shows as directed by providers or
contract staff. Assists with obtaining second referral if necessary
Assists with calls from contractors who may be in need of referrals or medical records for patient’s
continuum of care.
Assists in scheduling clients for clinical and specialty services as needed.
Documents activities performed on clients in EHR and C3 database.
Updates and maintains patient demographics in EPM, EHR and C3 database.
Attends clinic as needed to provide support assistance for drives.
Flags charts for returned mail items. Stores returned mail items.
Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR.
Assist clinical teams in patient assessment via receipt of reports or review of charts that show
Abnormal labs/findings and notifies clinician in the event of an emergency.
Completes PHA form to provide to providers for upcoming visits.
Monitors and keeps track of patient appointments to ensure requested needs are addressed.
Makes copies and packets items providers or clinical staff may need
Assists in completing audits and reports requested
Ensures all clients receive assistance with referrals or home health items requested.
Completes daily tasks assigned by VP/Chief Medical Officer.
Completes and runs rescreen report to bring clients back into service.
Documents and updates PHI log in EHR when referrals are sent/processed.
Attends weekly meeting with department.
Demonstrate ability to meet department metrics.
Demonstrate excellent attendance and punctuality.
Other duties as assigned by the immediate supervisor.

Requirements

QUALIFICATIONS:

Education: High School diploma or equivalent plus a Medical Assistant certification or

Community Health Worker Certification

Experience: Six months experience in a public health care setting preferred.

CPR Certified.

Strong clerical skills to include keyboarding and a good understanding of
basic math.
Some computer knowledge and use of calculator.
Must possess mental ability to conduct client interviews with a better-thanaverage attention to detail.
Bilingual English/Spanish (preferred).

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About Care Coordinator I 1154 Bilingual, CentroMed

Join our dynamic team as a Care Coordinator I at 1154 Bilingual in San Antonio, Texas! In this role, you will play a vital part in ensuring our clients receive the care and support they deserve. Your day-to-day responsibilities will actively involve coordinating care services, addressing any barriers that might prevent our clients from getting timely treatment and diagnosis. As a Care Coordinator I, you'll be adept at using our Electronic Health Records (EHR) and Electronic Practice Management (EPM) systems to maintain, update, and track patient information while providing exceptional service over the phone. You will engage with various stakeholders, including healthcare providers and patients, to facilitate seamless communication and follow-ups on referrals. With your bilingual skills in English and Spanish, you'll connect with clients from diverse backgrounds, ensuring they understand their care options and appointments. Your role will also include monitoring client appointments, assisting clinical teams in patient assessments, and maintaining accurate records of all activities performed for clients. You'll enjoy a supportive work environment where your contributions matter, and you'll have opportunities for professional growth and development. We're excited to welcome someone who shares our commitment to client care and excels in a collaborative setting. If you're ready to make a difference in the healthcare field, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Care Coordinator I 1154 Bilingual Role at CentroMed

What are the primary responsibilities of a Care Coordinator I at 1154 Bilingual?

As a Care Coordinator I at 1154 Bilingual, your primary responsibilities include assessing clients' care management needs, coordinating follow-up communications with healthcare providers, assisting in scheduling appointments, and documenting all client interactions in our health record systems. You'll ensure barriers to care are addressed and work collaboratively with clinical teams to maintain continuity of care.