Service Design Senior Consultant

As a Service Design Senior Consultant at Inetum, your main responsibilities include leading the development of innovative service design strategies that integrate user research and market analysis. You will facilitate workshops and co-design sessions with clients and stakeholders, utilize tools like journey maps and prototypes, and collaborate with project teams to ensure that designs translate into actionable deliverables.

To apply for the Service Design Senior Consultant position at Inetum, candidates should possess a Bachelor's or Master's degree in any field, along with demonstrable experience in service design or design thinking. Proficiency in both Portuguese and English, strong analytical skills, and excellent communication abilities are also essential for success in this role.

The Service Design Senior Consultant at Inetum needs strong analytical skills to synthesize complex information and excellent facilitation and communication skills for effective collaboration. A proactive and creative mindset, a passion for innovation, and the ability to work with teams at all levels are also important to thrive in this position.

The Service Design Senior Consultant plays a critical role in Inetum's success by driving innovative service solutions that enhance user experiences and meet client needs. Your work will help shape strategies that not only improve business outcomes but also contribute to the digital transformation process that Inetum embraces.

Inetum fosters a collaborative and innovative work culture where the Service Design Senior Consultant is encouraged to lead projects and share ideas. The hybrid work model allows for flexibility, ensuring a balance between teamwork and independent creativity, all within a dynamic environment committed to growth and the digital future.

In developing service design strategies, I focus on understanding user needs through thorough research. I gather insights from various stakeholders and integrate those findings with market analysis and business goals to create holistic and innovative service solutions.

Effective workshops require a clear agenda and encouraging participation. I ensure that all voices are heard, use engaging activities to stimulate ideas, and create a safe environment for collaboration, making sure that we achieve actionable outcomes from the sessions.

I often utilize tools like personas, customer journey maps, and service blueprints. These help illustrate user experiences and service interactions, enabling teams to visualize solutions and make informed decisions throughout the design process.

Success measurement involves setting Key Performance Indicators (KPIs) upfront and assessing user feedback post-implementation. I track metrics related to user satisfaction, engagement levels, and overall business impact to provide recommendations for continuous improvements.

In a previous project, I faced significant resistance from stakeholders. By facilitating open discussions and showcasing the value of user-centered design, I was able to align the team's vision and successfully deliver a service that significantly improved user engagement.

I regularly read industry publications, attend webinars and conferences, and participate in networking with fellow professionals. This helps me stay informed about emerging technologies and best practices, ensuring that my work remains relevant and impactful.

Collaboration is fostered through regular check-ins and clear communication. I create an inclusive environment where team members feel valued, encourage knowledge sharing, and set mutual goals to ensure alignment and collective success.

User feedback is essential; it drives the design process. I integrate feedback loops throughout the project, using insights from users to iterate and refine service designs, ensuring they genuinely meet user needs and expectations.

Truly innovative service design solves user problems in creative ways, enhances experiences, and anticipates future needs. It also integrates seamlessly into the broader service ecosystem, providing users with a coherent and frictionless experience.

One of the biggest challenges is balancing user needs with business objectives. Service designers must navigate often conflicting interests, ensuring that the solutions are not only user-centric but also viable and aligned with organizational goals.