Financial Systems Engineer

As a Financial Systems Engineer at Intercom, your main responsibilities will involve designing and configuring customizations in NetSuite, writing SuiteScript solutions, implementing integrations with third-party applications, and optimizing processes within NetSuite. You'll work collaboratively with other team members to ensure that all customizations align with our business requirements.

Candidates for the Financial Systems Engineer role at Intercom should have a minimum of five years of experience with NetSuite, a strong understanding of its architecture, and expertise in SuiteScript development. Additionally, familiarity with SQL reporting, integration technologies like RESTlets and Web Services, and knowledge of NetSuite modules will be essential to success in this role.

Experience with NetSuite is crucial for the Financial Systems Engineer position at Intercom. You will be expected to leverage your in-depth understanding of NetSuite's customization capabilities and development practices to design technical solutions that meet our business needs effectively.

At Intercom, a Financial Systems Engineer will work on a variety of projects, including automating business processes through SuiteScript solutions, integrating NetSuite with third-party applications, and creating advanced SQL reports using NetSuite ODBC. Each project presents opportunities for process optimization and innovative solutions that directly impact customer experience.

The Financial Systems Engineer role at Intercom embraces a hybrid working policy. Team members are expected to work in the office at least two days per week, allowing for a collaborative office environment while still providing flexibility for remote work.

It’s important to express your enthusiasm for the role, highlighting your alignment with Intercom's mission and your passion for enhancing customer experiences through innovative technology and solutions.

When answering, focus on your experience and provide specific examples of the types of SuiteScripts you've written, including their purpose and how they improved processes or functionality within previous roles.

Explain your approach by emphasizing the importance of thorough documentation, communication with stakeholders to define requirements, and your strategy for testing and validating integrations to ensure they work seamlessly.

Share your methodology for identifying inefficiencies and how you analyze current processes before implementing customizations or configurations aimed at optimization.

Discuss your experience in creating advanced SQL reports and how you've leveraged NetSuite ODBC for complex reporting use cases, providing specific examples where applicable.

Talk about your sources of learning, whether it be through certification courses, forums, or community groups, and emphasize your commitment to continuous professional development.

Provide a concise example demonstrating your problem-solving skills and technical expertise while detailing the steps you took and the outcome of your resolution.

Mention tools like Git and Jira, discussing how you utilize them for version control, project management, and fostering effective communication within the team.

Describe your time management and prioritization strategies, including how you adjust workload and communicate with stakeholders to meet expectations on delivery timelines.

Highlight fundamental skills such as analytical thinking, problem-solving, technical expertise in NetSuite, strong communication skills, and the ability to collaborate effectively within diverse teams, providing examples of how you embody these skills.