Gaming Operations Coordinator

The Gaming Operations Coordinator plays a pivotal role in setting up and managing promotions on Steam. Key responsibilities include ensuring backend setups are correct, managing a promotional calendar, sending assets for localization, and coordinating with external marketing teams. Additionally, this role involves addressing inquiries from game developers, troubleshooting various issues, and identifying trends or bugs to enhance processes.

Candidates applying for the Gaming Operations Coordinator position should ideally have 2-4 years of experience in the gaming industry. Proficiency in Excel is necessary, along with familiarity with Steam from a user perspective. Comfortable navigating custom tools and effective project management skills are also important. Good communication skills and some level of customer service experience will greatly benefit prospective candidates.

The Gaming Operations Coordinator position offers a hybrid work environment, requiring employees to be on-site in Bellevue, WA for two days each week. This allows for a mix of collaborative in-person work while also providing the flexibility of remote work on other days.

As a Gaming Operations Coordinator, you'll have a high level of autonomy to manage tasks, but you will also receive support through collaboration with external marketing teams and game developers. This support extends to troubleshooting issues collectively and addressing complexities as they arise, contributing to a well-rounded operational approach.

The Gaming Operations Coordinator role offers a competitive hourly wage ranging from $40 to $50, depending on experience. Benefits include 75% coverage of employee-only Medical and Dental insurance, optional vision, a 401k plan, paid time off, a company laptop, life insurance, disability coverage, and additional optional insurances such as pet insurance.

Successful management of multiple tasks requires a clear prioritization strategy. For instance, I would create a daily task list and categorize my duties based on urgency and importance, ensuring critical promotional deadlines are met while promptly addressing developer inquiries.

In preparing for this position, I have familiarized myself with Steam's platform, understanding key functionalities such as promotions, asset management, and community feedback. This foundational knowledge enables effective communication with developers and marketing teams.

Certainly! At my previous position, we encountered a promotional issue that affected game visibility. I initiated a quick review, identified the backend error, communicated with the relevant teams to resolve it, and ensured all parties were updated throughout the troubleshooting process. The promotion was back up within hours.

To foster effective communication, I prioritize clarity and proactivity. This could manifest in weekly check-ins, clear briefs outlining what we need, and constant feedback loops ensuring that everyone is aligned with the marketing campaign's objectives.

I primarily use tools like Trello or Asana for project management. These platforms allow for effective tracking of tasks, deadlines, and collaboration, ensuring smooth project flows and allowing teams to stay organized.

I adopt a systematic approach when handling asset localization—starting with a comprehensive list of required materials, then coordinating with localization teams to ensure timely conversions, while consistently communicating with the marketing group to meet promotional timelines.

Adaptability is crucial for a Gaming Operations Coordinator. This role involves constant changes in promotional schedules and troubleshooting unexpected issues, so being able to pivot swiftly while maintaining organization is vital.

In a previous role, I noticed a recurring issue with asset submissions leading to delays. I proposed a submission checklist to streamline the process, which significantly reduced errors and improved our promotional timelines.

When faced with impending deadlines, I prioritize clear communication amongst the team and break down tasks into manageable chunks, delegating where applicable. Staying focused amidst pressure helps ensure all deadlines are met successfully.

In the gaming industry, customer service involves understanding the gamers' perspectives and providing timely, helpful responses to their inquiries. It's about fostering a positive community experience while being empathetic and solution-focused.