The SMB Account Manager at KnowBe4 is responsible for managing customer accounts, achieving sales quotas, and promoting product offerings. You will work on building relationships with small to medium-sized businesses, maximizing cross-sale opportunities, and collaborating with Customer Success Managers to bolster account growth. This involves articulating the value of KnowBe4’s products to improve security awareness training for businesses.

To be a successful SMB Account Manager at KnowBe4, candidates should ideally have a Bachelor’s degree, coupled with a proven track record in software sales to Small Medium Enterprises. Familiarity with IT security concepts, experience using Salesforce and Gmail, and preferred certifications like Network or Security Plus are also essential to excel in this role.

Candidates should possess strong sales skills, excellent communication abilities, and a cooperative teamwork spirit for the SMB Account Manager position at KnowBe4. Familiarity with IT security and proficiency in tools such as Salesforce and Gmail are crucial for managing accounts effectively and achieving sales targets.

The compensation for the SMB Account Manager position at KnowBe4 typically ranges between $60,000 and $85,000, based on experience and qualifications. This reflects the industry standards for similar roles in the Clearwater area, evidencing the company's commitment to offering competitive pay.

The SMB Account Manager position at KnowBe4 is hybrid, allowing for flexibility in working arrangements. This role is primarily based in Clearwater, Florida, but is open to candidates from the greater Tampa Bay area, balancing on-site collaboration with remote working opportunities.

As an SMB Account Manager, prioritization is crucial for effective account management. I assess accounts based on potential for growth, existing relationships, and strategic importance. Utilizing Salesforce helps me track these priorities and ensure I'm focusing on the right opportunities.

Building relationships involves understanding clients' needs and proactively communicating with them. I utilize regular check-ins, personalized follow-ups, and provide insights on how KnowBe4's products can benefit their operations to foster trust and openness.

Absolutely! In my previous role, I identified a significant cross-selling opportunity within a key account. By presenting tailored solutions, I surpassed our quarterly sales target by 20%. This required understanding the client’s unique challenges and clearly communicating how our product could resolve them.

When clients raise objections about pricing, I listen carefully to their concerns. I then focus on articulating the value our product provides, sharing customer success stories, and if necessary, discussing flexible pricing options to find a compromise that aligns with their budget.

I assess various factors, such as the client's specific security needs, industry benchmarks, and their long-term goals. By understanding these aspects, I can effectively demonstrate how KnowBe4's products fit into their security strategy, enhancing the overall value proposition.

In a past role, I had a client dissatisfied with our service delivery. I initiated a direct conversation to identify specific issues, collaborated with our Customer Success Team to implement a tailored action plan, and followed up regularly to ensure their concerns were addressed. This demonstrated our commitment to their success and restored their trust.

I regularly read industry publications, participate in webinars, and engage in networking events. Staying connected with industry peers and following updates from leading IT security companies helps me remain knowledgeable, enabling me to better support my clients.

I employ a multifaceted approach to lead generation, utilizing digital marketing strategies, attending industry conferences, and leveraging referrals from existing clients. I also maintain an organized follow-up system in Salesforce to nurture leads effectively.

Customer Success Managers are integral to my sales process. They provide insights into client needs and assist in onboarding new customers. Their support helps ensure long-term client satisfaction and boosts opportunities for upselling and cross-selling over time.

Effective time management is essential. I use a combination of calendar blocking for meetings and daily task lists in Salesforce to prioritize activities. This helps me focus on high-impact tasks, ensuring I maximize my productivity and meet my sales goals.