Service Co-ordinator

As a Service Coordinator at Konecranes, your primary responsibilities include planning and scheduling repair and maintenance work for technicians, coordinating with the Service Manager on unplanned breakdowns, managing job-related costs, and effectively communicating timelines and processes with customers and subcontractors. Additionally, keeping track of material orders for timely deliveries will also be a critical part of your role.

To be considered for the Service Coordinator role at Konecranes, you should have planning experience in a similar capacity, exceptional customer service skills, and be well-organized with the ability to prioritize tasks effectively. Strong interpersonal skills and experience with the Office 365 Suite are also essential to succeed in this position.

A successful Service Coordinator at Konecranes should possess excellent time management and organizational skills, the ability to communicate effectively across different levels, and a proactive attitude when it comes to problem-solving under pressure. Furthermore, having knowledge of ISO 14001 and 45001 standards would be beneficial.

Konecranes offers its Service Coordinators competitive salaries, a performance-based 15% bonus, an employee share scheme, and ongoing training in a supportive team environment. We believe in nurturing talent and providing growth opportunities within our global organization.

The Service Coordinator position at Konecranes is based in Export Park, Adelaide. This location provides a dynamic work environment and is part of our Southeast Branch, where you will collaborate closely with technicians and management to support our service operations.

In answering this question, you should provide specific examples of how you've managed service planning in the past, including any tools or software you've used to track schedules. Highlight your ability to prioritize tasks efficiently and your understanding of how this process impacts customer satisfaction.

When addressing this question, explain your approach to prioritizing these requests. Discuss how you maintain flexibility, communicate with technicians and customers about the timelines, and ensure that resources are appropriately allocated to handle these situations.

Talk about your familiarity with tracking costs through Time and Material Trackers and how you've implemented checks to stay within budget. Be specific about any saved costs or efficiencies you've introduced in previous roles.

Use the STAR method (Situation, Task, Action, Result) to provide a specific example where you facilitated communication between a customer and your team, highlighting how you successfully resolved the conflict and ensured the client's satisfaction.

Discuss your communication style and any tools you use for keeping everyone informed, such as email updates, scheduling software, or meetings. Emphasize the importance of clarity and regular updates to enhance trust and cooperation.

Share your method for prioritizing tasks, whether it involves using a priority matrix or simply understanding the urgency of service needs. Describe how you ensure the most critical tasks are addressed first while maintaining overall productivity.

Explain your experience with these standards, the importance of compliance in your past roles, and how you keep yourself and your team updated on best practices and regulations. Providing examples of audits or assessments you've been involved in will strengthen your answer.

Mention your experience with Office 365 Suite and any other project management or planning software you’ve used. Discuss how these tools help you track progress, manage schedules, or communicate effectively with stakeholders.

Make your answer personal by connecting your professional values with Konecranes’ mission. Highlight what draws you to Konecranes, such as their commitment to customer service, teamwork, and innovation in material handling.

Discuss any experience you have had working with subcontractors, including how you've communicated expectations, managed timelines, and ensured quality of work. Highlight any challenges faced and how you overcame them.